Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,810 Reviews)
Rating breakdown 6,810 reviews
5 Stars
5,170
4 Stars
1,366
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
on February 16, 2026
Posted by: Bobbythed
[This review was collected as part of a promotion.] Nice frig. It's quiet and does good job making ice
Response from frigidaire.comBy John, Online Outreach Specialist, February 16, 2026
Hi, Bobbythed. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the fridge but it freezes food
on February 16, 2026
Posted by: M Gruber
[This review was collected as part of a promotion.] Love the layout of this fridge and that it’s a smaller model that I can fit into my 1920’s built smaller house. The only thing I don’t like is that it freezes food sitting near the back of the fridge at a stable 35 degree temp. My only solution has been to not put anything back there A I cannot afford another new fridge and don’t want to spend another 10 hrs researching a fridge that will fit through my doors and in my counter spot.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 17, 2026
Hi there,
Thank you for sharing your experience with your Frigidaire model FRFG1723AV. We’re so glad to hear the layout works well for you and that the smaller size is a great fit for your 1920’s home. Finding a refrigerator that fits both the space and your needs can definitely be a challenge, so we’re happy that part has been a success.
We’re sorry to hear that items are freezing near the back of the refrigerator, even with the temperature set at 35°F. On this model, the cold air is introduced from the rear vents, and food placed directly against the back wall can sometimes be exposed to more concentrated airflow, which may cause freezing.
You may find it helpful to slightly adjust the temperature to around 37–38°F for a more balanced fresh food environment. Keeping items a bit forward from the back wall and ensuring the vents aren’t blocked can also improve airflow and reduce the chance of freezing.
If the issue continues or you’d like us to review the settings with you, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8 PM ET. We’re here to help and want to make sure you’re fully satisfied with your refrigerator.
— Reed
Thank you for sharing your experience with your Frigidaire model FRFG1723AV. We’re so glad to hear the layout works well for you and that the smaller size is a great fit for your 1920’s home. Finding a refrigerator that fits both the space and your needs can definitely be a challenge, so we’re happy that part has been a success.
We’re sorry to hear that items are freezing near the back of the refrigerator, even with the temperature set at 35°F. On this model, the cold air is introduced from the rear vents, and food placed directly against the back wall can sometimes be exposed to more concentrated airflow, which may cause freezing.
You may find it helpful to slightly adjust the temperature to around 37–38°F for a more balanced fresh food environment. Keeping items a bit forward from the back wall and ensuring the vents aren’t blocked can also improve airflow and reduce the chance of freezing.
If the issue continues or you’d like us to review the settings with you, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8 PM ET. We’re here to help and want to make sure you’re fully satisfied with your refrigerator.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 17, 2026
Posted by: Resist
[This review was collected as part of a promotion.] Very happy with purchase..told myself I would never go with stainless steel..and here I am with a sleek stainless steel fridge! Didn’t realize how badly my old fridge was keeping our food safe. And it is so easy to clean.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 18, 2026
Hi there. We’re so glad your new stainless steel fridge is exceeding expectations! It sounds like it’s keeping your food safe, looking sleek, and making cleanup a breeze—thank you for sharing your experience with us!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
First in 30 years
on February 17, 2026
Posted by: Fridge Envy
[This review was collected as part of a promotion.] Excited about our new Frigidaire refrigerator. It was easy to set up and looks great in our remodeled kitchen. Very spacious refrigerator area. Kind of limited freezer space. Happy to have an ice maker after 30 years of using trays.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 18, 2026
Hi there,
Thank you for sharing your excitement with us! We’re so glad to hear your new Frigidaire refrigerator was easy to set up and looks great in your remodeled kitchen — that’s always such a rewarding upgrade. It’s wonderful to know you’re enjoying the spacious refrigerator section, and after 30 years of using trays, having an ice maker must feel like a big convenience!
We appreciate your feedback about the freezer space as well — insights like that are helpful as we continue to improve our designs.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Thank you for sharing your excitement with us! We’re so glad to hear your new Frigidaire refrigerator was easy to set up and looks great in your remodeled kitchen — that’s always such a rewarding upgrade. It’s wonderful to know you’re enjoying the spacious refrigerator section, and after 30 years of using trays, having an ice maker must feel like a big convenience!
We appreciate your feedback about the freezer space as well — insights like that are helpful as we continue to improve our designs.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ice maker is noisy
on February 17, 2026
Posted by: Derbyliner
[This review was collected as part of a promotion.] Overall the quality and convenience of this refrigerator is excellent. The only drawback is the ice maker is quite loud at times
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 18, 2026
Hi, thank you for sharing your feedback!
We’re glad to hear that you’re enjoying the quality and convenience of your Frigidaire refrigerator. We appreciate your note about the ice maker noise — some sound is expected during normal operation, and we’re happy to hear it hasn’t affected your overall experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re glad to hear that you’re enjoying the quality and convenience of your Frigidaire refrigerator. We appreciate your note about the ice maker noise — some sound is expected during normal operation, and we’re happy to hear it hasn’t affected your overall experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
my new fridge
on February 17, 2026
Posted by: GCat15
[This review was collected as part of a promotion.] Love my new fridge after having issues with trying to get my old Samsung repaired for over a Month This is just the size I need .. Thank You very much ...
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 19, 2026
Hi GCat15, thank you for sharing your experience! We’re so glad to hear that you love your new refrigerator and that it’s the perfect size for your needs, especially after the challenges you faced getting your previous unit repaired. We truly appreciate your support and are happy to know your new fridge is serving you well. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We’ll be happy to assist you. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Missing one thing....
on February 17, 2026
Posted by: Where is the light
[This review was collected as part of a promotion.] So far this appliance is working just fine, however I was surprised to find "no light" in the freezer. For the cost of this fridge, a light should have been provided.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 20, 2026
Hi there, valued consumer! Thank you for taking the time to share your feedback with us. We’re glad to hear that your appliance is working well so far.
We understand your surprise regarding the absence of a freezer light, especially considering your expectations at this price point. Your comments are important to us, and we truly appreciate you bringing this to our attention. Feedback like yours helps us continue to evaluate and improve our products and features.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We understand your surprise regarding the absence of a freezer light, especially considering your expectations at this price point. Your comments are important to us, and we truly appreciate you bringing this to our attention. Feedback like yours helps us continue to evaluate and improve our products and features.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on February 18, 2026
Posted by: JustDM
[This review was collected as part of a promotion.] I haven't had this for more than a couple of weeks, but so far we love the refrigerator! I really like the freezer section and the extra drawer in there. There is plenty of storage for us and all items are easy to see. Great purchase!
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 20, 2026
Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving your new refrigerator so far. It’s wonderful to know that the freezer section and the extra drawer are standing out to you, and that the storage layout is making it easy to organize and find everything. Creating products that offer both functionality and convenience is very important to us, so your comments truly mean a lot.
If you ever have any questions about your refrigerator or need assistance in the future, our team is always happy to help. You can connect with us through Live Chat at Frigidaire.com for real-time support or give us a call at 1-800-374-4432. We’re available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST and ready to assist you with anything you may need.
Thank you again for choosing Frigidaire. We appreciate you taking the time to share your experience and are so glad to hear it’s been a great purchase! – Maria
If you ever have any questions about your refrigerator or need assistance in the future, our team is always happy to help. You can connect with us through Live Chat at Frigidaire.com for real-time support or give us a call at 1-800-374-4432. We’re available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST and ready to assist you with anything you may need.
Thank you again for choosing Frigidaire. We appreciate you taking the time to share your experience and are so glad to hear it’s been a great purchase! – Maria
Written by a customer while visiting frigidaire.com