Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,810 Reviews)
Rating breakdown 6,810 reviews
5 Stars
5,170
4 Stars
1,366
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
A Perfect Fit with Clean Design
on February 6, 2026
Posted by: thomas225
from Denton
[This review was collected as part of a promotion.] We needed a counter-depth refrigerator to replace an older unit that had stopped working, and this model turned out to be a great fit for our utility room. Space was our biggest concern, and the counter depth design paired with the French doors works perfectly in a smaller area without feeling cramped.
Installation was straightforward and easy. We chose not to connect a water line to the ice maker, but everything was clearly set up to make that process simple if we decided to do so later. Getting it in place and ready to use took very little time.
The layout has been especially convenient for everyday use. The French doors make it easy to organize and access beverages, and the lower freezer drawers allow quick access to frozen items without digging around. Everything feels intuitive and well thought out.
I also appreciate the clean, modern appearance. It does not rely on flashy features or unnecessary extras that can feel dated or become difficult to maintain over time. Instead, it focuses on doing its job well while looking timeless and uncluttered.
Overall, this refrigerator has been a solid, reliable choice. It is appropriately sized for a variety of spaces, easy to set up and maintain, and performs exactly as expected. I would highly recommend it to anyone looking for a practical, well-designed refrigerator that fits comfortably into smaller rooms.
I would recommend this to a friend!
Response from The InsidersBy Maico, Online Outreach Specialist, February 9, 2026
Hello Thomas225! Thank you so much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that your new counter‑depth refrigerator has been such a great fit for your utility room, especially since space was a top priority. It’s wonderful to know the counter‑depth design and French doors are helping your area feel open and functional.
We’re also glad the installation process went smoothly for you. Even though you chose not to connect the water line at this time, it’s great to hear that the setup made it simple should you decide to add it in the future.
Your comments about the layout truly mean a lot. Our goal is to create appliances that make everyday use easier, and we’re happy the French doors, beverage access, and intuitive freezer drawers have all contributed to a more convenient experience for you.
It’s equally rewarding to hear that you appreciate the clean and modern aesthetic. We strive to design products that are both reliable and timeless, focusing on what truly matters for long‑lasting performance.
Overall, we’re thrilled that your refrigerator has been a dependable and practical addition to your home. Thank you for recommending it to others who may be looking for a well‑designed solution for smaller spaces.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team at 1‑800‑374‑4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
We’re also glad the installation process went smoothly for you. Even though you chose not to connect the water line at this time, it’s great to hear that the setup made it simple should you decide to add it in the future.
Your comments about the layout truly mean a lot. Our goal is to create appliances that make everyday use easier, and we’re happy the French doors, beverage access, and intuitive freezer drawers have all contributed to a more convenient experience for you.
It’s equally rewarding to hear that you appreciate the clean and modern aesthetic. We strive to design products that are both reliable and timeless, focusing on what truly matters for long‑lasting performance.
Overall, we’re thrilled that your refrigerator has been a dependable and practical addition to your home. Thank you for recommending it to others who may be looking for a well‑designed solution for smaller spaces.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team at 1‑800‑374‑4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting The Insiders
Customer Rating
5
LOVE this refrigerator!
on February 6, 2026
Posted by: debk1313
[This review was collected as part of a promotion.] I really, really like my new Frigidaire 17.6 cu. ft. French Door Refrigerator. The side-by-side refrigerator that it replaced was larger, but that refrigerator was actually too large for the space it was in. This new refrigerator actually fits in the space better with proper clearance on the sides, back and top. It has a nice sleek look with the smudge resistant stainless steel front and it matches my stainless steel stove, dishwasher and smaller kitchen appliances. It is well designed and I particularly like the freezer compartment, which actually includes a larger drawer on the bottom and two smaller freezer drawers above the main drawer. I purchased two refrigerator thermometers and so far, the refrigerator and freezer are both maintaining the set temperatures perfectly and consistently. The ice maker, which is located in one of the smaller freezer drawers, works perfectly and the fridge is quiet when it is running. LOVE IT!
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 9, 2026
Hi there, thank you for sharing your feedback. We’re so glad to hear you’re really enjoying your new 17.6 cu. ft. French Door Refrigerator and that it fits your space much better than your previous unit. It’s great to know the sleek, smudge-resistant stainless steel design matches your other appliances and that the freezer drawer layout, consistent temperatures, and ice maker performance are all meeting your expectations. We truly appreciate your enthusiasm!
If you ever need assistance or have any questions, please feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m. – 8:00 p.m. ET. We’ll be happy to help. - Reed
If you ever need assistance or have any questions, please feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m. – 8:00 p.m. ET. We’ll be happy to help. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
It is nice refrigerator
on February 6, 2026
Posted by: Nice so far
[This review was collected as part of a promotion.] I love it so far
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 9, 2026
Thank you for sharing your feedback with us! We’re very happy to hear that you’re enjoying your refrigerator and that it’s been a positive experience so far. We truly appreciate you choosing Frigidaire and taking the time to let us know how things are going.
If you have any questions, need assistance, or require support at any point, please don’t hesitate to reach out. Our Customer Care Team is always happy to help. You can connect with us through Live Chat at www.frigidaire.com or by calling 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. - Maria
If you have any questions, need assistance, or require support at any point, please don’t hesitate to reach out. Our Customer Care Team is always happy to help. You can connect with us through Live Chat at www.frigidaire.com or by calling 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
It does the job.
on February 8, 2026
Posted by: Weird Jack
[This review was collected as part of a promotion.] We have had the refrigerator for a couple of weeks and are pleased with it so far.
Response from frigidaire.comBy Chris, Online Outreach Specialist, February 9, 2026
Thank you for your review! We’re glad to hear you’re pleased with your new refrigerator so far. We appreciate you sharing your experience! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
great compact slim design
on February 8, 2026
Posted by: Leahandamos
[This review was collected as part of a promotion.] We have only had this refrigerator a couple of weeks but I love it so far. It is slim yet roomy inside. Our space is narrow and this fits perfectly. I love the french door design and the bottom freezer with the ice maker.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 10, 2026
Hi there. Thank you for sharing your experience! We’re thrilled to hear that your new Frigidaire refrigerator fits perfectly in your space and offers plenty of room inside. It’s great that you’re enjoying the French door design, bottom freezer, and convenient ice maker. We hope it continues to make your kitchen both functional and enjoyable!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 9, 2026
Posted by: Tracy12
[This review was collected as part of a promotion.] Great fridge for a standard size. Nice size freezer too.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 10, 2026
Hi Tracy! Thank you for sharing your feedback! We’re glad to hear that your fridge fits your space perfectly and that you’re enjoying the roomy freezer. We appreciate you taking the time to share your experience!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent fridge!
on February 9, 2026
Posted by: M_Cook
[This review was collected as part of a promotion.] We have had the 17.6 cubic foot counter depth Frigidaire model for over a week now and are very impressed with the quality and features of this model. Very impressed!
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 10, 2026
Thank you so much for sharing your experience with your refrigerator! We’re thrilled to hear that you are impressed with the quality and features of this model. It’s always wonderful to know that our appliances are meeting our customers’ expectations and adding convenience to daily life.
If you have any questions, need additional assistance, or would like tips on getting the most out of your refrigerator, our team is always here to help. You can connect with us via Live Chat at www.frigidaire.com or reach our Customer Care Team by phone at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and your choice to be a Frigidaire customer. We hope your refrigerator continues to provide exceptional performance and satisfaction for years to come! - Maria
If you have any questions, need additional assistance, or would like tips on getting the most out of your refrigerator, our team is always here to help. You can connect with us via Live Chat at www.frigidaire.com or reach our Customer Care Team by phone at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and your choice to be a Frigidaire customer. We hope your refrigerator continues to provide exceptional performance and satisfaction for years to come! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on February 9, 2026
Posted by: sdostie207
[This review was collected as part of a promotion.] I like this so much better than the side-by-side that I had. This fridge has so much more room and I love the bottom drawer freezer.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 10, 2026
Hi sdostie207, thank you for sharing your feedback! We’re so glad to hear you’re enjoying the extra space and the convenience of the bottom drawer freezer. It’s great to know the refrigerator is a better fit for your needs than your previous side-by-side.
If you ever need assistance or have any questions, feel free to contact us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. We’ll be happy to help. - Reed
If you ever need assistance or have any questions, feel free to contact us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. We’ll be happy to help. - Reed
Written by a customer while visiting frigidaire.com