Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,810 Reviews)
Rating breakdown 6,810 reviews
5 Stars
5,170
4 Stars
1,366
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
It looks great!
on January 16, 2026
Posted by: bb0068
[This review was collected as part of a promotion.] I just purchased this refrigerator and here are my issues-I feel like the fingerprint resistant option doesn’t apply to the handles, box only. I also love the bottom freezer but hate that I need to pull open a drawer, which is hard to find the handle without bending over sideways to see, to get to the ice tray but, I only need to do that twice a day and I will probably get used to it after a while. I also wish it had a deli drawer, I knew that it didn’t have one when I bought it but I really miss having a drawer for my cheese, bacon, etc.
This fridge fit perfectly in my spot and it keeps everything cold (hopefully for a long time).
This fridge fit perfectly in my spot and it keeps everything cold (hopefully for a long time).
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 19, 2026
Thank you for sharing your feedback! We’re glad to hear that your refrigerator fits perfectly and is keeping everything cold. We understand your concerns about the fingerprint-resistant finish on the handles, the bottom freezer ice tray accessibility, and the absence of a deli drawer—these are valid points that can impact day-to-day use. It’s great that you’re finding the adjustments manageable and that the overall functionality meets your needs. If you have questions about care, maintenance, or optimizing the use of your fridge, our support team is happy to assist—reach us via Live Chat at Frigidaire.com or by phone at 1‑800‑374‑4432 (Monday–Friday, 8:30 am–8 pm ET; Saturday, 9 am–6 pm ET). - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product
on January 17, 2026
Posted by: Monkey20
[This review was collected as part of a promotion.] The whole family loves it a great addition to the family
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 17, 2026
Posted by: Kevin18jgr
[This review was collected as part of a promotion.] We love it. It's roomy and we like the bottom freezer. Very happy with our purchase
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 20, 2026
Hi Kevin! Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying your refrigerator and that the roomy interior and bottom freezer are working well for your needs. It’s wonderful to know that it’s meeting your expectations and making daily use convenient. We appreciate you taking the time to let us know how happy you are with your new appliance.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 17, 2026
Posted by: Jade12
[This review was collected as part of a promotion.] Appliance is quiet, maintains food in the upper cabinet quiet nicely, while keeping foods frozen cinnamon the lower cabinet. Fingerprints on surface are minimal.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 20, 2026
Hi Jade! Thank you for sharing your feedback! We’re glad to hear that your refrigerator is performing well, keeping your food fresh in the upper cabinet and properly frozen in the lower compartment. It’s also great to know that the quiet operation and minimal fingerprints on the surface are meeting your expectations. We appreciate you taking the time to share your experience and are pleased that the refrigerator is working well for your daily needs.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it!
on January 18, 2026
Posted by: T Hall
[This review was collected as part of a promotion.] Perfect size for our small kitchen and has plenty of space inside.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 20, 2026
Thank you for your feedback, T Hall! We’re glad to hear that your appliance is the perfect size for your kitchen while still providing plenty of space inside.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 18, 2026
Posted by: Mary 33
[This review was collected as part of a promotion.] I like the fridge and am enjoying it: lots of room and works well!!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 21, 2026
Hi Mary. We’re so happy to hear that you’re enjoying your refrigerator! It’s great to know you’re pleased with the spacious interior and that it’s working well for you.
Thank you for choosing Frigidaire—if you ever need assistance or have questions in the future, our Customer Care team is available at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via live chat on our website.
Best Regards,
Ruth
Thank you for choosing Frigidaire—if you ever need assistance or have questions in the future, our Customer Care team is available at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Definitely better than our old fridge
on January 18, 2026
Posted by: Kern5
[This review was collected as part of a promotion.] So far the refrigerator is running well and meeting our needs. 2 issues we didn't like is that 1. the shelf placement above the bottom shelf (drawers,) does not accommodate a gallon of milk you have to place the shelf up one extra step. Of course we could put the milk on a higher shelf but the weight of the milk kind of scares me with no bracket in the middle holding the shelf. 2. the piece that is between the doors that folds in when open then closes to seal when shut sometimes doesn't fully fold and ends up hitting the other door when we go to shut the door.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 20, 2026
Thank you for sharing your feedback! We’re glad to hear that your refrigerator is running well and meeting your needs. We appreciate your comments regarding the shelf placement and the door-sealing piece, as your input helps us understand areas where customers may experience challenges.
If you need any assistance or have any questions, please don’t hesitate to reach out. You can contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
If you need any assistance or have any questions, please don’t hesitate to reach out. You can contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 19, 2026
Posted by: Linda0914
[This review was collected as part of a promotion.] Although smaller than my former refrigerator I like it very much. It's very easy to use. I hardly hear it running. I missed my deli tray from my old one so I purchased one and installed it. Perfect. Couldn't be happier.😃
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 20, 2026
Hello Linda!
Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator. It’s great to know that it’s quiet, easy to use, and that your added deli tray works perfectly for your needs.
We truly appreciate you choosing Frigidaire and are thrilled to know you’re so happy with your refrigerator. We hope it continues to provide reliable performance and convenience for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator. It’s great to know that it’s quiet, easy to use, and that your added deli tray works perfectly for your needs.
We truly appreciate you choosing Frigidaire and are thrilled to know you’re so happy with your refrigerator. We hope it continues to provide reliable performance and convenience for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com