Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,823 Reviews)
Rating breakdown 6,823 reviews
5 Stars
5,178
4 Stars
1,371
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Excellent fridge
on December 30, 2025
Posted by: Elwood D
Very pleased with this arrangement, much better than our old side-by-side. Having entire top for cool and entire bottom for frozen is more handy. Love the freezer shelves and unobtrusive ice maker. Most fridges these days have water and ice in the door but that wastes so much internal room and is hardly used anyway.
Response from frigidaire.comBy Maria, Online Outreach Specialist, January 2, 2026
Thank you for sharing your feedback. We’re thrilled to hear that you’re enjoying the layout of your new refrigerator and finding the separation of the top for cooling and the bottom for freezing more convenient. It’s great to know that the freezer shelves and unobtrusive ice maker are working well for your needs, and that the design allows for maximum internal space without the door-mounted water and ice dispensers.
If you ever have questions, need tips, or require assistance with your refrigerator, please reach out to our team. You can connect with us via Live Chat at Frigidaire.com, or by calling 1-800-374-4432 (Monday–Friday, 8:30 AM – 8:00 PM EST). We’re happy to help ensure you continue enjoying your appliance. —Maria
If you ever have questions, need tips, or require assistance with your refrigerator, please reach out to our team. You can connect with us via Live Chat at Frigidaire.com, or by calling 1-800-374-4432 (Monday–Friday, 8:30 AM – 8:00 PM EST). We’re happy to help ensure you continue enjoying your appliance. —Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Compact and neat
on December 30, 2025
Posted by: Perico Pete
[This review was collected as part of a promotion.] Perfect for an opening that is 68 1/2 inches tall. The bottom freezer was what I wanted. It runs quietly and shuts off when opening the doors. It also has an ice maker…very few models of this size do not.
Just what I wanted
Just what I wanted
Written by a customer while visiting frigidaire.com
Customer Rating
5
New refrigerator is perfect
on December 30, 2025
Posted by: Pattt
[This review was collected as part of a promotion.] Very happy with new refrigerator. I bought a smaller than standard refrigerator so it would better fit my kitchen and because I am single. It has adequate space and I really like the French doors and freezer at the bottom. Highly recommend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on December 30, 2025
Posted by: Dlancaster09
[This review was collected as part of a promotion.] I find the design of this refrigerator to be excellent. I like the ability to see everything inside when you open the doors or freezer drawer.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 30, 2025
Posted by: MyOnly1
[This review was collected as part of a promotion.] Excellent product. Very roomy door shelves. Plenty of freezer space with 34 compartments.
Response from frigidaire.comBy John, Online Outreach Specialist, December 30, 2025
Hello, Myonly1. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
My new Frigidaire refrigerator
on December 30, 2025
Posted by: Clarkster529
[This review was collected as part of a promotion.] Plenty of space for food. Fits perfectly into my condo/ kitchen
Written by a customer while visiting frigidaire.com
Customer Rating
4
Happy with the fridge but less than perfect
on December 30, 2025
Posted by: BurtJL
[This review was collected as part of a promotion.] We are disappointed that there is not more flexibility on the heights of the door shelves. And it lacks something our previous fridge had which was a pull out draw that was just the right height for soda cans
Written by a customer while visiting frigidaire.com
Customer Rating
2
Problems
on December 30, 2025
Posted by: Alaska Lou
[This review was collected as part of a promotion.] Temperature in refrigerator compartment is higher than the thermostat says. When the factory setting said 37 degrees, some shelves were well over 40 degrees, which is not safe for food storage. In addition, the doors do not close as expected. On most new appliances, after a slight push, the door automatically self-closes. These doors resist closing and even bounce back open. The seller has agreed to exchange it for another, same model. I hope this is just a defect of this individual refrigerator, not a design defect.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 5, 2026
Hi Lou! Thank you for sharing your experience with us. We’re very sorry to hear about the temperature inconsistencies in your refrigerator compartment and the issues you’ve encountered with the doors not closing properly.
We understand how concerning it is to find that actual temperatures were higher than the thermostat setting, especially when food safety is involved. That is certainly not the experience we want for our customers, and we regret the worry and inconvenience this caused.
We also appreciate you noting the door-closing behavior. Doors that resist closing or reopen unexpectedly can be frustrating and are not what you should expect from a new appliance. Your feedback regarding this has been carefully documented.
We’re glad to hear that the seller has agreed to exchange the refrigerator for the same model, and we sincerely hope that the replacement unit performs as intended. While isolated defects can occur, your comments have been shared with our product and quality teams so they can be reviewed further.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand how concerning it is to find that actual temperatures were higher than the thermostat setting, especially when food safety is involved. That is certainly not the experience we want for our customers, and we regret the worry and inconvenience this caused.
We also appreciate you noting the door-closing behavior. Doors that resist closing or reopen unexpectedly can be frustrating and are not what you should expect from a new appliance. Your feedback regarding this has been carefully documented.
We’re glad to hear that the seller has agreed to exchange the refrigerator for the same model, and we sincerely hope that the replacement unit performs as intended. While isolated defects can occur, your comments have been shared with our product and quality teams so they can be reviewed further.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com