Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,368 Reviews)
Rating breakdown 6,368 reviews
5 Stars
4,813
4 Stars
1,289
3 Stars
153
2 Stars
47
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
My new Frigidaire refrigerator
on December 30, 2025
Posted by: Clarkster529
[This review was collected as part of a promotion.] Plenty of space for food. Fits perfectly into my condo/ kitchen
Written by a customer while visiting frigidaire.com
Customer Rating
4
Happy with the fridge but less than perfect
on December 30, 2025
Posted by: BurtJL
[This review was collected as part of a promotion.] We are disappointed that there is not more flexibility on the heights of the door shelves. And it lacks something our previous fridge had which was a pull out draw that was just the right height for soda cans
Written by a customer while visiting frigidaire.com
Customer Rating
2
Problems
on December 30, 2025
Posted by: Alaska Lou
[This review was collected as part of a promotion.] Temperature in refrigerator compartment is higher than the thermostat says. When the factory setting said 37 degrees, some shelves were well over 40 degrees, which is not safe for food storage. In addition, the doors do not close as expected. On most new appliances, after a slight push, the door automatically self-closes. These doors resist closing and even bounce back open. The seller has agreed to exchange it for another, same model. I hope this is just a defect of this individual refrigerator, not a design defect.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 5, 2026
Hi Lou! Thank you for sharing your experience with us. We’re very sorry to hear about the temperature inconsistencies in your refrigerator compartment and the issues you’ve encountered with the doors not closing properly.
We understand how concerning it is to find that actual temperatures were higher than the thermostat setting, especially when food safety is involved. That is certainly not the experience we want for our customers, and we regret the worry and inconvenience this caused.
We also appreciate you noting the door-closing behavior. Doors that resist closing or reopen unexpectedly can be frustrating and are not what you should expect from a new appliance. Your feedback regarding this has been carefully documented.
We’re glad to hear that the seller has agreed to exchange the refrigerator for the same model, and we sincerely hope that the replacement unit performs as intended. While isolated defects can occur, your comments have been shared with our product and quality teams so they can be reviewed further.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand how concerning it is to find that actual temperatures were higher than the thermostat setting, especially when food safety is involved. That is certainly not the experience we want for our customers, and we regret the worry and inconvenience this caused.
We also appreciate you noting the door-closing behavior. Doors that resist closing or reopen unexpectedly can be frustrating and are not what you should expect from a new appliance. Your feedback regarding this has been carefully documented.
We’re glad to hear that the seller has agreed to exchange the refrigerator for the same model, and we sincerely hope that the replacement unit performs as intended. While isolated defects can occur, your comments have been shared with our product and quality teams so they can be reviewed further.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Pretty and functional
on December 31, 2025
Posted by: BDoug
[This review was collected as part of a promotion.] Surprised at how well this appliance fit iin our small kit ch en. It’s beautiful inside and out and we are very happy with it!
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 2, 2026
Thank you for sharing your experience! We’re glad to hear your appliance fits perfectly in your kitchen and that you’re happy with both its look and performance. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic Design
on December 31, 2025
Posted by: Rich in Flat Rock
[This review was collected as part of a promotion.] For a 17.6 capacity, this fridge really does the job. This box was well thought out, looks good, and has no problems. Wife loves it, so she is happy, which makes for a happy life.
Written by a customer while visiting frigidaire.com
Customer Rating
5
French Door 17.6 Cubic Foot Refrigerator
on December 31, 2025
Posted by: Good Golly Miss Molly
[This review was collected as part of a promotion.] Our spare refrigerator went out on us. I replaced the old refrigerator with this Frigidaire model. I am well pleased with it. I needed a model that fit the space of my old refrigerator and this fit perfectly. I love the french doors to the refrigerator area and the versatility of the shelving placement options. I also love the pull out freezer drawer with 3 separate storage drawers inside. I am well pleased with this purchase and it meets all of my extra food storage needs. It was a plus it was delivered so quickly and came right before the holidays.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good fridge
on December 31, 2025
Posted by: Marcs9784
[This review was collected as part of a promotion.] Works good, fairly quite, cold and doors operate flawlessly!
Response from frigidaire.comBy Angel, Online Outreach Specialists, January 2, 2026
Hi, Marcs9784! We appreciate you sharing your review. It’s good to know that your refrigerator is performing as expected, from reliable cooling to smooth door operation. Feedback like yours is valuable to us. Should you ever need support or have questions, you can reach us through Live Chat at frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 am–8 pm EST. We’ll be ready to assist. — Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 1, 2026
Posted by: Skinnymini
[This review was collected as part of a promotion.] I am very pleased with my new refrigerator
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 2, 2026
We’re happy to hear you’re enjoying your new refrigerator—thanks for sharing! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com