Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,699 Reviews)
Rating breakdown 7,699 reviews
5 Stars
5,853
4 Stars
1,550
3 Stars
174
2 Stars
52
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
My new refrigerator
on May 28, 2026
Posted by: Lucy Button
[This review was collected as part of a promotion.] Just purchased this refrigerator and absolutely love it, it keeps everything nice and cold my old refrigerator was a side by side and I hated it no room to put turkey or frozen pizza now I have the room in my spacious freezer section!
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 29, 2026
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re so glad to hear you’re loving your new refrigerator and that the spacious freezer is making such a difference compared to your previous side-by-side model. It’s great to know you now have the room you need for larger items like turkey and frozen pizza, and that everything is staying nicely chilled. We truly appreciate your support and are happy you chose our brand!
If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to assist you.
Best regards,
Christian
Thank you for your wonderful 5-star review! We’re so glad to hear you’re loving your new refrigerator and that the spacious freezer is making such a difference compared to your previous side-by-side model. It’s great to know you now have the room you need for larger items like turkey and frozen pizza, and that everything is staying nicely chilled. We truly appreciate your support and are happy you chose our brand!
If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to assist you.
Best regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 27, 2026
Posted by: Nh123
[This review was collected as part of a promotion.] Product is great! Customer care could be a little bit more informative. Ty!
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 28, 2026
Thank you for sharing your feedback with us! We’re happy to hear that you’re enjoying your refrigerator and that it’s been a great addition to your home.
We also appreciate your comments regarding customer care. Feedback like yours is very important and helps us identify opportunities to improve the clarity and usefulness of the support we provide to our customers.
If you ever need additional assistance, have questions about your appliance, or would like more detailed support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire-com or contact us by phone at 1-800-374-4432, Monday through Friday from 8:30 AM - 8:00 PM EST. - Maria
We also appreciate your comments regarding customer care. Feedback like yours is very important and helps us identify opportunities to improve the clarity and usefulness of the support we provide to our customers.
If you ever need additional assistance, have questions about your appliance, or would like more detailed support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire-com or contact us by phone at 1-800-374-4432, Monday through Friday from 8:30 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works and looks clean
on May 27, 2026
Posted by: COsuna
[This review was collected as part of a promotion.] The new Frigidaire looks and works very clean.
Response from frigidaire.comBy John, Online Outreach Specialist, May 27, 2026
Hello, COsuna. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product
on May 26, 2026
Posted by: Annie girl 2
[This review was collected as part of a promotion.] Love my Frigidaire. Works great. Very quiet fits perfect in my kitchen.
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 27, 2026
Hello Annie girl 2!
Thank you for taking the time to share your feedback about your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV.
We are delighted to hear that you love your refrigerator and that it is working great for you. It’s wonderful to know that the quiet operation and counter-depth design fit perfectly into your kitchen and lifestyle.
Your kind feedback truly means a lot to us and encourages us to continue delivering reliable and thoughtfully designed appliances for our customers.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV.
We are delighted to hear that you love your refrigerator and that it is working great for you. It’s wonderful to know that the quiet operation and counter-depth design fit perfectly into your kitchen and lifestyle.
Your kind feedback truly means a lot to us and encourages us to continue delivering reliable and thoughtfully designed appliances for our customers.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 26, 2026
Posted by: Grandma18
[This review was collected as part of a promotion.] Needed a smaller refrigerator to fit in a 1965 built condo. The size is perfect, counter depth, looks good and it has an ice maker. The reason for the four stars is that the ice container is a little difficult to put back in the drawer. It sometimes doesn’t roll smoothly. However, I would still buy this refrigerator again.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 28, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear the refrigerator is the perfect fit for your space, that you like the counter-depth design and ice maker, and that overall you would still purchase it again. We appreciate your note regarding the ice container not always sliding smoothly back into the drawer.
We appreciate you taking the time to share your experience.
For further assistance or support, please connect with us through Frigidaire.com or by calling 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We appreciate you taking the time to share your experience.
For further assistance or support, please connect with us through Frigidaire.com or by calling 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
LOVE THIS REFRIGERATOR!
on May 26, 2026
Posted by: MrsJo
[This review was collected as part of a promotion.] We absolutely love this refrigerator!!! It fits our spot much better than our old fridge. It's 4 cu ft smaller than our old side by side Maytag but It has so much more room!! I love how much room the refrigerator space has and the door shelves hold so much more. I also absolutely love the bottom freezer with the 3 drawers. It's easy to see what you have in the freezer without having to dig through anything. The ice maker works very well. It's very quiet. I highly recommend!!
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 28, 2026
Hi MrsJo, thank you so much for sharing your experience. We’re thrilled to hear that your new refrigerator fits your space better and provides even more usable storage than your previous unit. It’s great to know you’re enjoying the spacious refrigerator compartment, the convenient door storage, and the organization of the bottom freezer with three drawers.
We’re also happy to hear that the ice maker is performing well and that the unit is operating quietly for you. Your recommendation means a lot, and we truly appreciate you taking the time to provide such detailed feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re also happy to hear that the ice maker is performing well and that the unit is operating quietly for you. Your recommendation means a lot, and we truly appreciate you taking the time to provide such detailed feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 26, 2026
Posted by: Blisterann
[This review was collected as part of a promotion.] I absolutely love my new Frigidaire. I didn’t realize just how frustrating my old fridge was until using my new one for a few days.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 27, 2026
Hi Blisterann, thank you for sharing your experience with us! We’re so happy to hear that you’re loving your new Frigidaire refrigerator. It’s great to know it has already made such a noticeable difference in your day-to-day convenience and comfort.
We truly appreciate you choosing Frigidaire and are glad your new unit is exceeding expectations after just a few days of use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We truly appreciate you choosing Frigidaire and are glad your new unit is exceeding expectations after just a few days of use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Better than expected
on May 26, 2026
Posted by: Mike from Buffalo
[This review was collected as part of a promotion.] The Frigidaire has factory presets that did not need to be adjusted. The unit is quiet and the interior lighting adequate. The exterior looks great and is easy to keep clean.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 27, 2026
Hi there, Mike! Thank you for taking the time to share your feedback with us. We’re delighted to hear that the factory presets worked perfectly right from the start and that you’re enjoying the quiet operation, adequate interior lighting, and stylish exterior design of your Frigidaire unit.
It’s also wonderful to know that the exterior is easy to keep clean, making day-to-day maintenance more convenient for you. We truly appreciate your support and are happy to hear your new appliance is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
It’s also wonderful to know that the exterior is easy to keep clean, making day-to-day maintenance more convenient for you. We truly appreciate your support and are happy to hear your new appliance is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com