Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,366 Reviews)
Rating breakdown 6,366 reviews
5 Stars
4,812
4 Stars
1,289
3 Stars
153
2 Stars
46
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
on December 14, 2025
Posted by: Mommabearz
[This review was collected as part of a promotion.] So far so good. Have only had it one week. Fits perfectly in my small kitchen yet plenty of room and storage inside fridge.
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 15, 2025
Thank you for your review! We’re happy to hear that the fridge fits perfectly in your small kitchen while still offering plenty of interior space and storage. We appreciate you sharing your early experience and hope it continues to meet your needs! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good quality for price
on December 15, 2025
Posted by: mmm23
[This review was collected as part of a promotion.] Have only had refrigerator for two weeks but seems to be doing well. Hopefully it will last longer than the last one that only made it four years.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 16, 2025
Thank you for sharing your feedback, Mmm23! We’re glad to hear that your refrigerator is performing well so far. We understand how important durability is, and we hope this fridge serves you reliably for many years to come.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and enjoy your Frigidaire refrigerator!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and enjoy your Frigidaire refrigerator!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very nice!
on December 15, 2025
Posted by: Jim 27
[This review was collected as part of a promotion.] Very happy with the new fridge. Design seems to make it more spacious and it fits the kitchen better than our previous fridge did. Matches well with the entire Frigidaire set of appliances. Really updated the kitchen
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 16, 2025
Thank you so much! We’re delighted to hear the new fridge feels more spacious, fits your kitchen perfectly, and complements your Frigidaire appliance set. It’s wonderful to know it helped update your kitchen. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Counter depth Frigidaire
on December 15, 2025
Posted by: Catandcoop
[This review was collected as part of a promotion.] The nicest thing about my new refrigerator is the ease of reaching things in it. The interior is well lit and extremely accessible. I really like the size of the ice cubes and the rest of the freezer is well organized. The counter depth is perfect..
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good for the space we have
on December 15, 2025
Posted by: danb1960
[This review was collected as part of a promotion.] It’s a god, functional French Door freezer. Things Frigidaire could do going forward are:
1. Be very open that it is incredibly loud and makes really disturbing noises for the first 24 hours as it “settles in.” We were almost in tears worrying that the squeals it made were how “new refrigerators are louder.” It’s all ok now.
2. The instruction manual is pretty useless. For instance, it should show you how to take out the crisper drawers for cleaning. Your website doesn’t even tell that. We figured it out eventually.
The fridge itself may be a five. Frigidaire as a company needs to rethink how it serves its customer who just plunked down some good money. My three rating is a reflection of that.
1. Be very open that it is incredibly loud and makes really disturbing noises for the first 24 hours as it “settles in.” We were almost in tears worrying that the squeals it made were how “new refrigerators are louder.” It’s all ok now.
2. The instruction manual is pretty useless. For instance, it should show you how to take out the crisper drawers for cleaning. Your website doesn’t even tell that. We figured it out eventually.
The fridge itself may be a five. Frigidaire as a company needs to rethink how it serves its customer who just plunked down some good money. My three rating is a reflection of that.
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 17, 2025
Thank you for taking the time to share your experience. We’re glad to hear you’re happy with the functionality of your French Door freezer. We also appreciate your honest feedback about the initial noise and the instruction manual. We understand how stressful it can be when a new appliance behaves unexpectedly and when information isn’t easy to find. Your insights will be shared with our product and customer service teams as we work to improve both our manuals and support for our customers. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good!!
on December 15, 2025
Posted by: Jayboi406
[This review was collected as part of a promotion.] Coming from a dorm fridge to this has been amazing!!
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 16, 2025
We appreciate your feedback. It’s great to know your new refrigerator has exceeded your expectations compared to your previous one. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks Great. Fits Well. Missing Key Features
on December 15, 2025
Posted by: WillyB_76
[This review was collected as part of a promotion.] All in all this fridge is nice. It looks great and fits well into a smaller space, however it turned out to feel much smaller than our previous that fit in the same space. The fridge part, while smaller feeling still works well. The disappointing feature that was lacking and we didn't realize it until after it was installed was that there is no lighting in the freezer section.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 16, 2025
Hi Willy! Thank you for sharing your experience with us. We’re glad to hear that you like the overall design of the refrigerator and that it fits well in your space. At the same time, we understand how disappointing it can be to realize after installation that the interior capacity feels smaller than expected and that the freezer section does not include lighting.
We know how important visibility and storage space are to everyday use, and we’re sorry for any frustration this caused. Your feedback is truly valuable and helps us better understand what features matter most to our customers. We’ll be sure to share your comments with our product team for future consideration.
We appreciate you taking the time to let us know about your experience, and thank you for choosing Frigidaire. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We know how important visibility and storage space are to everyday use, and we’re sorry for any frustration this caused. Your feedback is truly valuable and helps us better understand what features matter most to our customers. We’ll be sure to share your comments with our product team for future consideration.
We appreciate you taking the time to let us know about your experience, and thank you for choosing Frigidaire. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 15, 2025
Posted by: The Longs
[This review was collected as part of a promotion.] Love it!!!
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 16, 2025
Hello The Longs!
Thank you for sharing your feedback! We’re so glad to hear you love your Frigidaire Counter-Depth French Door Refrigerator!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re so glad to hear you love your Frigidaire Counter-Depth French Door Refrigerator!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com