Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,368 Reviews)
Rating breakdown 6,368 reviews
5 Stars
4,813
4 Stars
1,289
3 Stars
153
2 Stars
47
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Nice Looking Refrigerator
on December 11, 2025
Posted by: mmroadking
[This review was collected as part of a promotion.] I was looking to replace my 35-year-old fridge and needed something no higher than 68 in. There aren't many options with bottom-freezers and French doors.
After reviewing the reviews, I tried this one and have been happy with it so far.
The freezer isn't as deep (front-to-back) as my old one. I would buy 14 in. par-baked pizza, which would fit in my old freezer, but it won't fit in this freezer. Not a big deal, but something to be aware of. The refrigerator section is well-lit, with the lights flush and unobtrusive. Some reviews I read mentioned that the fridge is loud. On the first day I had it, it sounded as if a fan was running on low in the kitchen. But I only heard it when the house was quiet. Additionally, some reviews noted the icemaker being loud. My old ice maker made noise when it dispensed ice into the bin, so I don't understand how ice makers don't make noise. I guess this is my review of this refrigerator. Nothing special, I wasn't looking for a fancy refrigerator. All I want is a nice-looking refrigerator with an icemaker that would last for years to come.
After reviewing the reviews, I tried this one and have been happy with it so far.
The freezer isn't as deep (front-to-back) as my old one. I would buy 14 in. par-baked pizza, which would fit in my old freezer, but it won't fit in this freezer. Not a big deal, but something to be aware of. The refrigerator section is well-lit, with the lights flush and unobtrusive. Some reviews I read mentioned that the fridge is loud. On the first day I had it, it sounded as if a fan was running on low in the kitchen. But I only heard it when the house was quiet. Additionally, some reviews noted the icemaker being loud. My old ice maker made noise when it dispensed ice into the bin, so I don't understand how ice makers don't make noise. I guess this is my review of this refrigerator. Nothing special, I wasn't looking for a fancy refrigerator. All I want is a nice-looking refrigerator with an icemaker that would last for years to come.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, December 12, 2025
Thank you for sharing your experience with the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator. We’re glad to hear that it has been a good fit for your needs and that you’re enjoying features like the well-lit, unobtrusive interior.
We appreciate your notes about the freezer depth and sounds from the fan and ice maker. Your feedback is valuable, as it helps us understand how our products perform in real homes. While counter-depth designs sometimes limit freezer depth compared to older models, we’re happy that overall the refrigerator is meeting your expectations.
Thank you again for taking the time to provide a detailed review. We hope your new refrigerator continues to serve you well for many years to come! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
We appreciate your notes about the freezer depth and sounds from the fan and ice maker. Your feedback is valuable, as it helps us understand how our products perform in real homes. While counter-depth designs sometimes limit freezer depth compared to older models, we’re happy that overall the refrigerator is meeting your expectations.
Thank you again for taking the time to provide a detailed review. We hope your new refrigerator continues to serve you well for many years to come! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
Written by a customer while visiting frigidaire.com
Customer Rating
5
French Door Replacement
on December 11, 2025
Posted by: Shanoes Fridge
[This review was collected as part of a promotion.] Love my fridge. Would have liked another small drawer for cheese etc.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looking Good!
on December 11, 2025
Posted by: Bubba5591
[This review was collected as part of a promotion.] Like the size of the refrigerator because it fits into the same space as our 37-year-old one. Now days the refrigerators are much larger than the older versions so it's hard to find one that fits into the same space. It looks nice and the finish fits in with the rest of our appliances.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Finally a french doors fridge that fits my small kitchen!
on December 11, 2025
Posted by: Clau69
[This review was collected as part of a promotion.] I've been looking for a french door fridge small enough to fit my limited kitchen space, this Fridgidaire model is just perfect, it looks great and nicely distributed.
I would give ut a 5 stars, but it doesn't have a light in the freezer, and no cheese/cold cuts drawers....
I would give ut a 5 stars, but it doesn't have a light in the freezer, and no cheese/cold cuts drawers....
Response from frigidaire.comBy Jessica, Online Outreach Specialist, December 15, 2025
Thank you for sharing your feedback! We’re glad to hear that your 17.6 Cu. Ft. Counter-Depth French Door Refrigerator fits your kitchen perfectly and that you’re enjoying its design and storage layout. We also appreciate your suggestions regarding a freezer light and dedicated cheese/cold cuts drawers—your input helps us as we continue to improve our products. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on December 11, 2025
Posted by: RB47
[This review was collected as part of a promotion.] Pretty good fridge that keeps things very cold. The top half is very spacious, but the freezer part is a little on the small side. This fridge is perfect for 1-3 people
Response from frigidaire.comBy Reed, Online Outreach Specialist, December 15, 2025
We’re glad to hear your Frigidaire refrigerator is keeping your food very cold and that the top compartment offers plenty of space! We understand the freezer is a bit smaller, but it sounds like it’s a good fit for your household.
If you have any questions or need assistance, feel free to reach us via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
If you have any questions or need assistance, feel free to reach us via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not completely satisfied
on December 11, 2025
Posted by: Camorales
[This review was collected as part of a promotion.] I would like to know if my refrigerator is still under warranty to exchange for a different model. We were hoping to have a water dispenser and more space
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 15, 2025
Thank you for reaching out. To determine whether your refrigerator is still under warranty and eligible for an exchange, we’ll need a few details, including the model number, serial number, and proof of purchase. Warranty coverage and exchange options can vary based on purchase date and retailer.
We recommend contacting Frigidaire Customer Support directly. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We recommend contacting Frigidaire Customer Support directly. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good fit, works great!
on December 12, 2025
Posted by: Archaeo
[This review was collected as part of a promotion.] My house is older so the refrigerator location is small compared to newer homes. We wanted something more modern but were limited given the space. This fit perfectly and everything works as it should.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Refrigerator
on December 12, 2025
Posted by: Jjcj1955
[This review was collected as part of a promotion.] So far very happy with it. It is smaller than our previous one and we are having to make some adjustments. However happy with product
Response from frigidaire.comBy John, Online Outreach Specialist, December 12, 2025
Hi there, our valued customer. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com