Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,377 Reviews)
Rating breakdown 6,377 reviews
5 Stars
4,820
4 Stars
1,291
3 Stars
153
2 Stars
47
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Very nice fridge
on November 13, 2025
Posted by: pk1948
[This review was collected as part of a promotion.] After replacing our noisy 23 year old fridge, we were amazed at how quiet our new one is. Overall, we are very happy with it. One little irritant is the difficulty of opening the freezer. It’s great that there is something that secures it closed but it is hard to bend over and pull against that resistance. It’s not a big deal but ….
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 13, 2025
Hello pk1948!
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re delighted to hear that you’re enjoying the quiet operation and overall performance of your new refrigerator. We appreciate your note regarding the freezer door—it’s designed to stay securely closed, but we understand how it can take a little extra effort to open. Thank you for choosing Frigidaire, and we’re glad your new refrigerator is making a positive difference in your kitchen!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re delighted to hear that you’re enjoying the quiet operation and overall performance of your new refrigerator. We appreciate your note regarding the freezer door—it’s designed to stay securely closed, but we understand how it can take a little extra effort to open. Thank you for choosing Frigidaire, and we’re glad your new refrigerator is making a positive difference in your kitchen!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 13, 2025
Posted by: Irenn
[This review was collected as part of a promotion.] My only disappointment is that the freezer is on the bottom. This was not my first choice, as the refrigerator I wanted, with the freezer on top, was not in stock. This model requires too much bending....
Response from frigidaire.comBy Maria, Online Outreach Specialist, November 17, 2025
Thank you for sharing your feedback. We understand that adjusting to a bottom-freezer design can require extra bending and may not have been your first choice. We appreciate you taking the time to share your experience, as it helps us better understand our customers’ preferences.
If you have any questions about optimizing your current refrigerator or need assistance with features, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. We’re happy to help ensure your appliance meets your needs as comfortably as possible. — Maria
If you have any questions about optimizing your current refrigerator or need assistance with features, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. We’re happy to help ensure your appliance meets your needs as comfortably as possible. — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 14, 2025
Posted by: Jpf1219
[This review was collected as part of a promotion.] Very happy with my new fridge! Looks great, runs 👍. Freezer is a little smaller than I expected, but I dont see any issues with that, fridge size is perfect! Still quite new, but so far so good!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love our new refrigerator
on November 14, 2025
Posted by: Brent47
[This review was collected as part of a promotion.] It fits our needs perfectly. We love it.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, November 14, 2025
Good day! ,
Welcome to the Frigidaire/Electrolux family! Thank you for your 5-star review! We’re so glad to hear that your new appliance fits your needs perfectly and that you love it. We truly appreciate you sharing your experience!
If you have questions, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Digital Care | Online Outreach Specialist
Welcome to the Frigidaire/Electrolux family! Thank you for your 5-star review! We’re so glad to hear that your new appliance fits your needs perfectly and that you love it. We truly appreciate you sharing your experience!
If you have questions, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
5
My new fridge
on November 14, 2025
Posted by: JustJess2025
[This review was collected as part of a promotion.] I am very pleased with my new purchase of new fridge. My sister talked me into getting the french style doors with the freezer on bottom. She couldn't of been more right about how much I'd love it.
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 14, 2025
Hello JustJess2025!
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator model FRFG1723AV! We’re so glad to hear that you’re pleased with your new fridge—and it sounds like your sister gave some great advice. French doors with a bottom freezer can make a big difference in convenience and layout, and we’re happy to know you’re loving the upgrade.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator model FRFG1723AV! We’re so glad to hear that you’re pleased with your new fridge—and it sounds like your sister gave some great advice. French doors with a bottom freezer can make a big difference in convenience and layout, and we’re happy to know you’re loving the upgrade.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect fit for small space
on November 14, 2025
Posted by: netsie16
[This review was collected as part of a promotion.] We have a 75 year old home with a tight area for the fridge. It’s shorter than normal, needed counter depth and less than 31” wide to be able to open the doors. This one checked all the boxes. It looks beautiful and we couldn’t have found a more perfect match for our kitchen! So happy we found this one!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Seems to be doing well
on November 14, 2025
Posted by: LynnH3
[This review was collected as part of a promotion.] Love the size and the look. Not many things to go wrong. The even temporature feature is confusing. It still has some variation in temporature in different places but that seems normal. Hope it is better than most but hard to believe it can keep each area the same. Time will tell. It hasn't been plugged in for long. Over all I really like it.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 17, 2025
Hi Lynn! Thank you for taking the time to share your early thoughts with us. We’re so glad to hear that you’re enjoying the size and clean, simple look of your new refrigerator—that’s exactly the experience we hope to deliver.
We understand your questions about the even-temperature feature. Some natural variation between different areas of the fridge is normal, especially when it hasn’t been running for long. As the unit continues to stabilize, you should see temperatures settle into a more consistent range. Still, your feedback is important, and we appreciate you sharing your honest expectations.
If you notice anything unusual as it continues to run, or if you have questions about how the feature works, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand your questions about the even-temperature feature. Some natural variation between different areas of the fridge is normal, especially when it hasn’t been running for long. As the unit continues to stabilize, you should see temperatures settle into a more consistent range. Still, your feedback is important, and we appreciate you sharing your honest expectations.
If you notice anything unusual as it continues to run, or if you have questions about how the feature works, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Frigidaire Refrigerator
on November 14, 2025
Posted by: Aplusnurse
[This review was collected as part of a promotion.] I love my Frigidaire Refrigerator!!
Written by a customer while visiting frigidaire.com