Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,390 Reviews)
Rating breakdown 6,390 reviews
5 Stars
4,832
4 Stars
1,292
3 Stars
153
2 Stars
47
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
New Fridge
on August 15, 2025
Posted by: Jconley124
[This review was collected as part of a promotion.] Loving all the apartments in the freezer. It makes it easy to keep what I have organized so it can be use and not hidden away.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Only negative is the left side of the door if closing first will ht the right side of the door
on August 15, 2025
Posted by: Yode
[This review was collected as part of a promotion.] As above
Written by a customer while visiting frigidaire.com
Customer Rating
4
small french door refrigerator seems fine so far
on August 16, 2025
Posted by: Larry and dogs
[This review was collected as part of a promotion.] I hear a clacking sound (like a chattering relay 3 times over first day then it went away. I connected it to my reverse osmosis filter that only has 15 psi output so the ice cubes are smaller than normal but it is fine. the Ice scoop was missing so have been using a large spoon. one side of frig is exposed and the tubing etc. can be seen.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 18, 2025
Thank you for providing these details. We understand your concerns regarding the clacking sound, the small ice cubes, the missing scoop, and the exposed tubing. For your safety and to properly address these issues, we recommend reaching out to our support team directly. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. We’re here to assist you and ensure your refrigerator operates as expected. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing
on August 16, 2025
Posted by: Alphamurse
[This review was collected as part of a promotion.] Love everything about this refrigerator! From the counter depths to the cooling abilities.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Refirgerator
on August 16, 2025
Posted by: Sedgefield
[This review was collected as part of a promotion.] We’ve had the Frigidaire 17.6 Cu. Ft. Counter-Depth French Door Refrigerator for about three weeks now and are really enjoying it. It runs quietly, keeps everything perfectly cold, and looks great in our kitchen. One feature we especially love is the adjustable shelving—it makes it so easy to rearrange for taller items without feeling cramped. So far, it’s been a great fit for us! Also love the filtered water on the inside.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 18, 2025
Hi there. We’re so glad to hear you’re enjoying your new Counter-Depth French Door Refrigerator! It’s wonderful that the quiet performance, adjustable shelving, and filtered water feature are making a difference in your kitchen. Thank you for sharing your experience and for choosing Frigidaire! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 16, 2025
Posted by: jd227
[This review was collected as part of a promotion.] Perfect amount of space, love the counter depth, and having a lower freezer drawer is game-changer
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on August 16, 2025
Posted by: Kim1128
[This review was collected as part of a promotion.] We had to get a new fridge on the fly after our old one shut down this summer and this fridge is great! We have a smaller space due to cabinets and this one fit perfectly and offers a decent amount of room.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Sorry I bought
on August 16, 2025
Posted by: Del39
This is the perfect size for my location and for one person but does not keep steady cooling.
I have had 1/2 gallons (2) sour because it wasn't cooling properly on the top shelf.
You don't get a printed manual to look up problems. I called for service because the refrigerator is only 6 mos. old. The service company they provided wanted a copy of the purchase because they said the refrigerator was over a year old. Mfg. in Oct. of 2024. But new to me.
I have had 1/2 gallons (2) sour because it wasn't cooling properly on the top shelf.
You don't get a printed manual to look up problems. I called for service because the refrigerator is only 6 mos. old. The service company they provided wanted a copy of the purchase because they said the refrigerator was over a year old. Mfg. in Oct. of 2024. But new to me.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 19, 2025
Thank you for reaching out and sharing your experience with your Frigidaire refrigerator, Del39! We’re sorry to hear about the cooling issues you’re facing, especially with items spoiling on the top shelf. We understand how important reliable cooling is, and we want to help resolve this for you.
Regarding the manual, many of our models now offer digital copies online for easy access. We’d be happy to assist you in locating the manual for your specific model.
We also understand the frustration with the service process. Warranty coverage is generally based on the original purchase date, but since this unit is new to you, please contact our Customer Support team directly via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST with your purchase information. We’ll work with you to ensure the service experience is as smooth as possible.
Thank you for choosing Frigidaire. We appreciate your patience and are here to help. - Maico
Regarding the manual, many of our models now offer digital copies online for easy access. We’d be happy to assist you in locating the manual for your specific model.
We also understand the frustration with the service process. Warranty coverage is generally based on the original purchase date, but since this unit is new to you, please contact our Customer Support team directly via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST with your purchase information. We’ll work with you to ensure the service experience is as smooth as possible.
Thank you for choosing Frigidaire. We appreciate your patience and are here to help. - Maico
Written by a customer while visiting frigidaire.com