Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,397 Reviews)
Rating breakdown 6,397 reviews
5 Stars
4,838
4 Stars
1,293
3 Stars
153
2 Stars
47
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
A Price Performer!
on April 12, 2025
Posted by: Pwstephe
[This review was collected as part of a promotion.] A great value with intelligent features at an excellent price. It installs quickly and works flawlessly.
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 14, 2025
Thank you for taking the time to share your thoughts! We’re thrilled to hear that you’re finding great value in your refrigerator, along with its intelligent features and quick installation process. Our team works hard to ensure that our products not only meet but exceed your expectations, and it’s rewarding to know that it is working flawlessly for you. If you have any questions or need further assistance, please don’t hesitate to reach out to us via our live chat option at Frigidaire.com or call us at 1-800-374-4432, Monday to Friday from 8:30 am to 8:00 pm EST. We’re here to help! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice fridge
on April 12, 2025
Posted by: Miss boots
[This review was collected as part of a promotion.] Delivery was seamless and professional. Love this fridge! I live in a condo and this is perfect for my space. Plenty of room up top and I love the three compartmentsin the bottom freezer. If your on the fence don't be . I love it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator!
on April 12, 2025
Posted by: Patricia in Charlotte
[This review was collected as part of a promotion.] Due to the space allowance in my older home, I had to get a replacement that would fit the same dimensions. I was disappointed that I couldn't get something larger. However, I was very pleased I found a trusted brand that would work. It fits more items than what I previously had. It cooled very quickly after it was installed. It runs quietly. I am enjoying having the freezer section down low. I like the design very much.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on April 12, 2025
Posted by: Frigidaire customer 205
[This review was collected as part of a promotion.] It is small and comes with an strong smell of acetone, that I hope fades overtime.
Baking soda, vinegar, and washing has not worked.
The door shelves are nice but not sure I would put milk in them due to that being the warmest place in the fridge, but nice for sodas and condiments. Frees up the shelves.
I think it should come with one more shelf, and the veggie drawers are not keeping my celery crisp at all.
The freezer drawer is very nice with plenty of space and the drawers make it easy to keep things organized. We are not using the ice maker due to not feasible with our kitchen set up, but it is not easy to get ice trays in the drawers without spilling water.
The shelves seem a bit flimsy and bounce a little when I set a gallon of water on them.
These are the few things that I need to get used to , but all in all it seems to be a good fridge, and I am happy with it. Also, it is lightweight and so easy to move. I have not checked how easy or hard it is to get to the coils to keep them clean.
Baking soda, vinegar, and washing has not worked.
The door shelves are nice but not sure I would put milk in them due to that being the warmest place in the fridge, but nice for sodas and condiments. Frees up the shelves.
I think it should come with one more shelf, and the veggie drawers are not keeping my celery crisp at all.
The freezer drawer is very nice with plenty of space and the drawers make it easy to keep things organized. We are not using the ice maker due to not feasible with our kitchen set up, but it is not easy to get ice trays in the drawers without spilling water.
The shelves seem a bit flimsy and bounce a little when I set a gallon of water on them.
These are the few things that I need to get used to , but all in all it seems to be a good fridge, and I am happy with it. Also, it is lightweight and so easy to move. I have not checked how easy or hard it is to get to the coils to keep them clean.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 14, 2025
Thank you for your detailed review—we really appreciate you taking the time to share both the positives and areas where the experience could be better. It’s great to hear that overall you’re happy with the fridge and finding value in features like the freezer drawer, lightweight design, and helpful door shelving for sodas and condiments.
We’re sorry to hear about the strong odor at setup—new appliance smells can be frustrating, especially when they linger. It sounds like you’ve done all the right things to help it air out, and we hope it continues to fade with time. Your feedback about the crispers, shelving stability, and the ice tray setup is also incredibly helpful, and we’ve shared it with our design team for consideration on future models.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re sorry to hear about the strong odor at setup—new appliance smells can be frustrating, especially when they linger. It sounds like you’ve done all the right things to help it air out, and we hope it continues to fade with time. Your feedback about the crispers, shelving stability, and the ice tray setup is also incredibly helpful, and we’ve shared it with our design team for consideration on future models.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 13, 2025
Posted by: Tonyawilk
[This review was collected as part of a promotion.] The ice cubes are a little small and melt quickly in my glass. Everything else is awesome.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 13, 2025
Posted by: DHemp
[This review was collected as part of a promotion.] Refrigerator has 3 lights, freezer has none?
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge
on April 13, 2025
Posted by: PAL60
[This review was collected as part of a promotion.] Love my new refrigerator! Functions great and looks great as well! And it was on sale which makes things even sweeter.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 13, 2025
Posted by: Mary2535
[This review was collected as part of a promotion.] I love my new frig!! It’s perfect in the space of my kitchen, it holds so much food if I need it. The pros out weigh the cons.
The fridge looks great and works like a charm. I did not need the water feature that the larger refrigerators have.
This is perfect for my husband and I.
A bigger family might need a bigger frig. We don’t entertain and our family has grown and moved out.
I am so satisfied that I’m taking the time to write this much.
The drawbacks are:
1.) no light in the freezer
2.) the ice machine causes frost on the other frozen items. I just turn off the ice machine and use it when I actually need ice.
3.) there is only one set of wheels on the back of the frig so if I need to pull out the frig to clean behind it, I hsve to lift the front and tilt it. More difficult than it sounds bc of the weight of the frig.
The fridge looks great and works like a charm. I did not need the water feature that the larger refrigerators have.
This is perfect for my husband and I.
A bigger family might need a bigger frig. We don’t entertain and our family has grown and moved out.
I am so satisfied that I’m taking the time to write this much.
The drawbacks are:
1.) no light in the freezer
2.) the ice machine causes frost on the other frozen items. I just turn off the ice machine and use it when I actually need ice.
3.) there is only one set of wheels on the back of the frig so if I need to pull out the frig to clean behind it, I hsve to lift the front and tilt it. More difficult than it sounds bc of the weight of the frig.
Written by a customer while visiting frigidaire.com