Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,430 Reviews)
Rating breakdown 7,430 reviews
5 Stars
5,637
4 Stars
1,502
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
Great for a small space
on April 26, 2026
Posted by: Kelly Boswell
[This review was collected as part of a promotion.] We finally upgraded our 1999 fridge that was about to go out. We’re loving this new fridge! Only downside is no light in the bottom freezer (which is slightly small) and the middle shelf could use a little more support
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 28, 2026
Hi there, Kelly Boswell! Thank you for sharing your experience, and congratulations on your upgrade from your 1999 refrigerator! We’re thrilled to hear that you’re loving your new Frigidaire fridge.
We also appreciate your helpful feedback regarding the bottom freezer lighting and the middle shelf support. Comments like yours are valuable and help us identify opportunities for future product improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We also appreciate your helpful feedback regarding the bottom freezer lighting and the middle shelf support. Comments like yours are valuable and help us identify opportunities for future product improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good!
on April 26, 2026
Posted by: AngLew120
[This review was collected as part of a promotion.] When my fridge died over the weekend I had to get a new one. I’m hoping this one will last because of the reviews I have read, I am optimistic. So far it’s working out great and meeting my needs. Would be nice if it had a meats and cheese drawer but otherwise seems to be ok.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 28, 2026
Thank you for sharing your feedback on the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re glad to hear that the refrigerator is currently meeting your needs and performing well, especially given the urgent timing of your replacement purchase. It’s encouraging that your experience so far has been positive and aligns with the expectations set by other customer reviews.
We also appreciate your comment regarding the storage layout. The absence of a dedicated deli or meats-and-cheese drawer is helpful feedback, as interior configuration preferences can vary by household and are important considerations for future product improvements.
Thank you again for taking the time to share your experience. We hope the refrigerator continues to perform reliably for you over time. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that the refrigerator is currently meeting your needs and performing well, especially given the urgent timing of your replacement purchase. It’s encouraging that your experience so far has been positive and aligns with the expectations set by other customer reviews.
We also appreciate your comment regarding the storage layout. The absence of a dedicated deli or meats-and-cheese drawer is helpful feedback, as interior configuration preferences can vary by household and are important considerations for future product improvements.
Thank you again for taking the time to share your experience. We hope the refrigerator continues to perform reliably for you over time. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful Fridge
on April 25, 2026
Posted by: jpenfi
[This review was collected as part of a promotion.] Aside from the fact that this Fridge makes some scary noises on occasion, I am very happy to have a fridge
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 27, 2026
Hi there. Thank you for your feedback!
We’re glad to hear you’re happy overall with your refrigerator. We understand that unusual or “scary” noises can be concerning—many sounds can come from normal operation (like cooling cycles or ice movement), but we’d be happy to help you determine what you’re hearing if it continues or seems unusual.
We appreciate you choosing Frigidaire and are here if you need further assistance.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re glad to hear you’re happy overall with your refrigerator. We understand that unusual or “scary” noises can be concerning—many sounds can come from normal operation (like cooling cycles or ice movement), but we’d be happy to help you determine what you’re hearing if it continues or seems unusual.
We appreciate you choosing Frigidaire and are here if you need further assistance.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 24, 2026
Posted by: blazer13
[This review was collected as part of a promotion.] Had to buy a new fridge after our last one died unexpectedly. We could not be happier with the Frigidaire. We have a tight row-home style kitchen so this compact counter-depth was perfect for us!
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 24, 2026
Hi blazer13, thank you for sharing your experience—we’re so glad to hear you’re happy with your new refrigerator!
It’s great to know the counter-depth design is a perfect fit for your space and that it’s working well for your kitchen setup.
If you ever have any questions or need assistance, please feel free to connect with our support team through live chat at Frigidaire.com or by calling 1-800-374-4432, available Monday through Friday from 8:30 AM to 8:00 PM ET.
Thank you for choosing Frigidaire.
— Reed
It’s great to know the counter-depth design is a perfect fit for your space and that it’s working well for your kitchen setup.
If you ever have any questions or need assistance, please feel free to connect with our support team through live chat at Frigidaire.com or by calling 1-800-374-4432, available Monday through Friday from 8:30 AM to 8:00 PM ET.
Thank you for choosing Frigidaire.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
No Worries!
on April 23, 2026
Posted by: Dad Oh
[This review was collected as part of a promotion.] This was a rushed purchase for emergency replacement of of our dead old fridge; I chose it based on price and capacity (knowing the energy usage would be better than the old one) but of course worried if it was the right decision. After a month of use, no worries anymore! The French door concept is great and everyone in the family can find and reach what they need easily. It also looks great in the kitchen. What a relief!
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 23, 2026
Thank you for sharing your experience! We’re so glad your refrigerator has been a relief after an unexpected replacement and that it’s working well for your family. It’s great to hear you’re enjoying the French door design, easy access, and the look in your kitchen. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice Refrigerator
on April 22, 2026
Posted by: Rockdude
[This review was collected as part of a promotion.] This is a great refrigerator for my space. The interior lights are great. Actually quite spacious for a smaller refrigerator. Ice maker works great and the container holds a lot of ice.
Response from frigidaire.comBy Sam, Online Outreach Specialist, April 23, 2026
Hello Rockdude!
Thank you for sharing your feedback on the Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV.
We’re delighted to hear that it has been a great fit for your space and that you’re enjoying its design and performance. It’s wonderful that the interior lighting is making everything easy to see and that you’re finding the capacity more spacious than expected for a smaller unit.
We’re also glad to know the ice maker is working well and that the ice storage capacity is meeting your needs. Your satisfaction means a lot to us, and we truly appreciate you choosing Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
~Sam
Thank you for sharing your feedback on the Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV.
We’re delighted to hear that it has been a great fit for your space and that you’re enjoying its design and performance. It’s wonderful that the interior lighting is making everything easy to see and that you’re finding the capacity more spacious than expected for a smaller unit.
We’re also glad to know the ice maker is working well and that the ice storage capacity is meeting your needs. Your satisfaction means a lot to us, and we truly appreciate you choosing Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect size! Great features too!
on April 22, 2026
Posted by: BigPa
[This review was collected as part of a promotion.] I like everything about it!
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 22, 2026
Thank you for taking the time to leave a rating! We’re so glad to hear that you’re enjoying your refrigerator and that everything about it has been a positive experience for you. It’s wonderful to know it’s meeting your expectations and working well in your home.
We truly appreciate your feedback and hope your refrigerator continues to provide reliable performance and convenience for years to come. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always happy to help. – Maria
We truly appreciate your feedback and hope your refrigerator continues to provide reliable performance and convenience for years to come. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Refrigerator
on April 22, 2026
Posted by: RoxyRoo9
[This review was collected as part of a promotion.] Best refrigerator that I have had. Way colder than any other and extremely easy to see temperature readings.
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 22, 2026
Thank you for the fantastic review! We’re thrilled to hear it’s the best refrigerator you’ve had and that you’re enjoying the strong cooling performance and easy-to-read temperature display. Enjoy! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com