Customer reviews from frigidaire.ca
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.5
(892 Reviews)
Rating breakdown 892 reviews
5 Stars
559
4 Stars
269
3 Stars
42
2 Stars
10
1 Star
12
94%of customers recommend this product.
(
814 out of
865)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
3
It's ok
on June 12, 2026
Posted by: LookingForQuality
I bought this product because our last LG Fridge stopped functioning after 3 years and then again after 4 years. This was one of the only recommended refrigerators that would fit into our measurement requirements and price point. The Frigidaire is ok. It has an ugly base with the metal showing, it's missing a drawer for meats and cheeses, and the ice maker is very slow, the doors and drawers feel cheap. Also, the milk started freezing already when it's on the top shelf and the frige is set to 34 degrees. I'm not thrilled with it and I think it'll break just like the LG so I'm happy we purchased the extended warranty. It'd be nice to get a great, solid, functioning, long lasting appliance again.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 15, 2026
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that your refrigerator has not fully met your expectations. We understand your concerns regarding the design, storage configuration, ice production, perceived build quality, and the issue with items freezing in the refrigerator compartment. We appreciate you giving Frigidaire a try and understand your desire for a dependable, long-lasting appliance.
For further assistance with your concerns, please contact our support team via live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:30pm ET. We’d be happy to review your experience and provide additional support.
— Reed
Thank you for sharing your feedback. We’re sorry to hear that your refrigerator has not fully met your expectations. We understand your concerns regarding the design, storage configuration, ice production, perceived build quality, and the issue with items freezing in the refrigerator compartment. We appreciate you giving Frigidaire a try and understand your desire for a dependable, long-lasting appliance.
For further assistance with your concerns, please contact our support team via live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:30pm ET. We’d be happy to review your experience and provide additional support.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love My New Fridge
on June 7, 2026
Posted by: Lyke
I bought my new fridge recently & I love its look & features. The upper french door fridge is spacious & bright & keeps everything well organized.
The lower freezer drawer with extra storage drawers is fabulous. Also has ice making option.
Very pleased with everything!
The lower freezer drawer with extra storage drawers is fabulous. Also has ice making option.
Very pleased with everything!
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 9, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you love the look and features of your new refrigerator and that the French door design is keeping everything spacious, bright, and well organized. It’s also great to know you’re enjoying the lower freezer drawer, additional storage, and ice-making option, and that you’re very pleased overall.
If you need any assistance, you can reach our support team via live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you love the look and features of your new refrigerator and that the French door design is keeping everything spacious, bright, and well organized. It’s also great to know you’re enjoying the lower freezer drawer, additional storage, and ice-making option, and that you’re very pleased overall.
If you need any assistance, you can reach our support team via live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great value for the price
on June 1, 2026
Posted by: ErinA
I purchased this for my new home, it was one of the few that would fit the awkward sized alcove. It was well priced and is laid out well, despite it's more compact size. In my past home I had the Gallery appliances, with the anti-smudge finish. They had lasted 10 years with no issues. This unit shows more water spots, smudges, etc., but less than I had anticipated it would. I am hoping it will hold up for 10+ years like my previous Frigidaires.
Response from frigidaire.caBy Rox, Online Outreach Specialist, June 2, 2026
Hi, ErinA! Thank you for sharing such thoughtful feedback—we’re really glad to hear the appliance has been a great fit for your space and that the layout and value have met your expectations. It’s especially nice to know it worked well for that awkward alcove and still feels well-designed despite the compact size.
We also appreciate your comparison to your previous Frigidaire Gallery™ appliances and your comments about durability and finish. While some surface spotting can vary by finish, it’s great to hear it has been better than expected so far. We truly value your trust in Frigidaire and your hope for long-term performance.
If you ever need assistance or have any questions along the way, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
We also appreciate your comparison to your previous Frigidaire Gallery™ appliances and your comments about durability and finish. While some surface spotting can vary by finish, it’s great to hear it has been better than expected so far. We truly value your trust in Frigidaire and your hope for long-term performance.
If you ever need assistance or have any questions along the way, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great fridge
on May 30, 2026
Posted by: Buzz3bee
This fridge is amazing. Fruit and veggies stay crisp, I love the interior layout and the two door feature.. The freezer is large and the compartments help with organization. And the counter-depth fridge fits perfectly in my tiny kitchen.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 1, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you’re enjoying your refrigerator and that it’s helping keep your fruits and vegetables fresh and crisp. It’s also great to know you appreciate the interior layout, dual-door design, organized freezer compartments, and that the counter-depth fit works well in your kitchen space.
We appreciate you taking the time to share your experience.
For further assistance or support, please connect with us through live chat at Frigidaire.ca or call 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We appreciate you taking the time to share your experience.
For further assistance or support, please connect with us through live chat at Frigidaire.ca or call 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
just ok
on May 28, 2026
Posted by: AnnChand
Bought this as an up grade to my 25 year old frigidaire fridge, to go with my updated kitchen. I do like the french doors and the freezer at the bottom. However it only came with two crisper drawers and no deli drawer. Even though this one is slightly bigger I found my old fridge had more capacity. Hopefully this one would last me another 26 years.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, June 1, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying the French doors and bottom freezer design, especially as part of your kitchen upgrade.
We’re sorry to hear the interior layout feels like a step back in usable space compared to your previous refrigerator, particularly the missing deli drawer and reduced capacity feel. Your comments are helpful and will be shared with our product team for review.
We appreciate your long-standing trust in Frigidaire and hope this new refrigerator serves you reliably for many years to come.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re sorry to hear the interior layout feels like a step back in usable space compared to your previous refrigerator, particularly the missing deli drawer and reduced capacity feel. Your comments are helpful and will be shared with our product team for review.
We appreciate your long-standing trust in Frigidaire and hope this new refrigerator serves you reliably for many years to come.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love it so far
on May 28, 2026
Posted by: Samag35
Really quite, fit our space perfectly. It has a premium feel and the build quality looks excellent.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, May 28, 2026
Hello Samag35!
Thank you for taking the time to share your feedback about the Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator model FRFG1723AV. We are delighted to hear that your new refrigerator fits your space perfectly and meets your expectations.
It’s wonderful to know that you are enjoying the quiet operation, premium feel, and excellent build quality. We strive to design appliances that combine performance, style, and reliability, and we are pleased that your experience reflects that.
We truly appreciate your feedback and hope you continue to enjoy your refrigerator for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback about the Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator model FRFG1723AV. We are delighted to hear that your new refrigerator fits your space perfectly and meets your expectations.
It’s wonderful to know that you are enjoying the quiet operation, premium feel, and excellent build quality. We strive to design appliances that combine performance, style, and reliability, and we are pleased that your experience reflects that.
We truly appreciate your feedback and hope you continue to enjoy your refrigerator for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great fridge
on May 27, 2026
Posted by: Niall
I purchased this a month ago and love it so far. Took me a while to find a counter depth that I liked and this one is perfect
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, May 29, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re loving your new refrigerator and that the counter-depth design was the perfect fit for your space. We appreciate you choosing Frigidaire and hope it continues to serve you well.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
18 cu. ft. french door refrigerator
on May 25, 2026
Posted by: LOKPIK
The only thing that I don't like about it is that every once in a while it makes a strange noise,
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 27, 2026
Hi LOKPIK, thank you for sharing your feedback with us. We’re sorry to hear that you’ve noticed an occasional strange noise from your unit. We understand how this can be concerning, even if the appliance is otherwise working well. Some intermittent sounds can be normal during regular operation, but we appreciate you bringing this to our attention so we can review it if needed.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca