Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,430 Reviews)
Rating breakdown 7,430 reviews
5 Stars
5,637
4 Stars
1,502
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
So far so good
on May 9, 2026
Posted by: Sandy and Clint
[This review was collected as part of a promotion.] The refrigerator is just what we needed. We do not have a lot of space for a large one. So far it is doing what it’s intended to do. My last one was freezing food inside the fridge.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi Sandy and Clint!
Thank you for taking the time to share your experience with your Frigidaire refrigerator. We’re very pleased to hear that it is the right fit for your space and is meeting your needs so far.
It’s especially good to know that the unit is providing reliable cooling performance, particularly after the issues you experienced with your previous refrigerator freezing food inside the fresh food compartment. We understand how important consistent and proper temperature control is, and we’re glad your new appliance is working as intended.
At Frigidaire, we strive to design dependable products that fit a variety of home sizes and needs, and we’re happy to hear this model is working well for you.
Thank you again for choosing Frigidaire and for sharing your feedback. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire refrigerator. We’re very pleased to hear that it is the right fit for your space and is meeting your needs so far.
It’s especially good to know that the unit is providing reliable cooling performance, particularly after the issues you experienced with your previous refrigerator freezing food inside the fresh food compartment. We understand how important consistent and proper temperature control is, and we’re glad your new appliance is working as intended.
At Frigidaire, we strive to design dependable products that fit a variety of home sizes and needs, and we’re happy to hear this model is working well for you.
Thank you again for choosing Frigidaire and for sharing your feedback. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love my new fridge
on May 9, 2026
Posted by: Patty84
[This review was collected as part of a promotion.] I love my new fridge except for the extremely loud grinding noise it makes about five times a day!!!! How can you fix it?
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 11, 2026
Hi there. Thank you for letting us know, and we’re sorry you’re dealing with that noise—that definitely shouldn’t be disruptive.
A “grinding” sound happening several times a day is most often related to the normal automatic defrost cycle or the evaporator fan temporarily contacting ice buildup or debris. It can also occur if the unit isn’t perfectly level or if something inside is slightly shifting and vibrating.
If the noise is loud and clearly “mechanical grinding,” it may indicate an issue with the evaporator fan motor or ice interference that should be inspected.
If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
A “grinding” sound happening several times a day is most often related to the normal automatic defrost cycle or the evaporator fan temporarily contacting ice buildup or debris. It can also occur if the unit isn’t perfectly level or if something inside is slightly shifting and vibrating.
If the noise is loud and clearly “mechanical grinding,” it may indicate an issue with the evaporator fan motor or ice interference that should be inspected.
If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new fridge
on May 9, 2026
Posted by: Lala26
[This review was collected as part of a promotion.]
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi Lala26!
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you love your new Frigidaire refrigerator.
At Frigidaire, we strive to create appliances that bring both reliability and everyday convenience to your home, and it’s always wonderful to know when our products are making a positive difference for our customers.
We truly appreciate your support and are glad you’re enjoying your new fridge.
Thank you again for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you love your new Frigidaire refrigerator.
At Frigidaire, we strive to create appliances that bring both reliability and everyday convenience to your home, and it’s always wonderful to know when our products are making a positive difference for our customers.
We truly appreciate your support and are glad you’re enjoying your new fridge.
Thank you again for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
my opinion after days of research
on May 9, 2026
Posted by: palolo65
[This review was collected as part of a promotion.] overall I do like this refrigerator, I didn't give it 5 stars due to two things I don't really like. 1, the ice cubes are very small. 2. the right crisper tray cannot be opened without opening the 2 doors of the refrigerator.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi palolo65!
Thank you for taking the time to share your honest feedback with us. We’re glad to hear that overall you like your Frigidaire refrigerator, and we truly appreciate you highlighting both what you enjoy and the areas where you feel there is room for improvement.
We’re sorry to hear that the ice cube size has not fully met your preference and that the right crisper drawer design has created some inconvenience in everyday use. We understand how important these small details are in shaping your overall experience, and your comments are very helpful for us to better understand how our appliances are used in real homes.
Feedback like yours is carefully reviewed and shared with our product teams as we continue to evaluate design and usability improvements for future models.
We’re grateful you chose Frigidaire and appreciate your balanced perspective. If you ever need any assistance or have additional feedback in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your honest feedback with us. We’re glad to hear that overall you like your Frigidaire refrigerator, and we truly appreciate you highlighting both what you enjoy and the areas where you feel there is room for improvement.
We’re sorry to hear that the ice cube size has not fully met your preference and that the right crisper drawer design has created some inconvenience in everyday use. We understand how important these small details are in shaping your overall experience, and your comments are very helpful for us to better understand how our appliances are used in real homes.
Feedback like yours is carefully reviewed and shared with our product teams as we continue to evaluate design and usability improvements for future models.
We’re grateful you chose Frigidaire and appreciate your balanced perspective. If you ever need any assistance or have additional feedback in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful refrigerator
on May 9, 2026
Posted by: Hardworking Mama
[This review was collected as part of a promotion.] The refrigerator has ample storage space, and the movable baskets (that sit in the doors) make it easy to keep frequently grabbed items more accessible. The ice maker is a great addition, and the separate drawers in the freezer are wonderful for organizing frozen foods to reduce the length of time spent rummaging for what I need. The doors open and close with minimal effort, and have fantastic seals. With kids in the household, the timed auto-close function is a must. So far, I would say this was well worth the price.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 13, 2026
Hi Hardworking Mama!
Thank you so much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that you are enjoying the spacious storage design, adjustable door baskets, and convenient freezer organization features of your refrigerator.
It’s especially wonderful to know that features like the ice maker, strong door seals, and timed auto-close function have been such a great fit for your household needs. We understand how important convenience and reliability are for busy families, and we’re thrilled to hear your refrigerator has been delivering both.
We truly appreciate your support and are so glad to know you feel your purchase was worth the investment. If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you so much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that you are enjoying the spacious storage design, adjustable door baskets, and convenient freezer organization features of your refrigerator.
It’s especially wonderful to know that features like the ice maker, strong door seals, and timed auto-close function have been such a great fit for your household needs. We understand how important convenience and reliability are for busy families, and we’re thrilled to hear your refrigerator has been delivering both.
We truly appreciate your support and are so glad to know you feel your purchase was worth the investment. If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 9, 2026
Posted by: Fastfreed
[This review was collected as part of a promotion.] Refrigerator is beautiful and works excellently. You can easily find anything you're looking for with the French door opening. This frig is a small size but is roomy inside.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 12, 2026
Hello there, Fastfreed! Thank you for sharing your feedback!
We’re delighted to hear that you find your refrigerator beautiful and working excellently, and that the French door design is making it easy for you to access and locate items. It’s also great to know that despite its compact size, you’re finding the interior spacious and practical for your needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re delighted to hear that you find your refrigerator beautiful and working excellently, and that the French door design is making it easy for you to access and locate items. It’s also great to know that despite its compact size, you’re finding the interior spacious and practical for your needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful Smaller Refrigerator!
on May 9, 2026
Posted by: DiSanto
[This review was collected as part of a promotion.] Love our new refrigerator! The size is sleek and compact- it fits our space perfectly! Love the space inside and the light. For a petite person, I can reach everything. Also love the individual freezer compartments which really helps with organization. Very pleased with our purchase and the quality.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 11, 2026
Hi, DiSanto! Thank you for sharing your wonderful feedback! We’re thrilled to hear that your new Frigidaire French Door Refrigerator fits your space perfectly and that you’re enjoying the spacious interior, bright lighting, and convenient freezer compartments for organization. It’s especially great to know the design makes everything easy to reach and that you’re pleased with the overall quality of your refrigerator.
If you ever have questions or need assistance, please feel free to connect with us through Live Chat at Frigidaire or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here and happy to help. -Angel
If you ever have questions or need assistance, please feel free to connect with us through Live Chat at Frigidaire or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here and happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love my new refrigerator!
on May 8, 2026
Posted by: KathieC
[This review was collected as part of a promotion.] Not only is my new refrigerator beautiful, but its functionality is awesome! Lots of movable shelves makes it easy to organize. I also love the light that comes on when the door is open, makes it so easy to find things. Great job Frigidaire!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 12, 2026
Hi there. Thank you for your wonderful feedback! We’re so glad to hear you’re enjoying both the design and functionality of your new Frigidaire refrigerator. It’s great that the adjustable shelves are making organization easier and that the interior lighting is helping you quickly find what you need.
We truly appreciate you choosing Frigidaire and taking the time to share your experience. If you ever need anything, we’re here to help!
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We truly appreciate you choosing Frigidaire and taking the time to share your experience. If you ever need anything, we’re here to help!
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com