Customer reviews from frigidaire.ca
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.5
(937 Reviews)
Rating breakdown 937 reviews
5 Stars
592
4 Stars
277
3 Stars
46
2 Stars
10
1 Star
12
94%of customers recommend this product.
(
854 out of
907)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Great Fridge
on August 27, 2026
Posted by: Lady D
Pleased with the adaptable shelves and door bins. Its helping me stay organized.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, August 28, 2026
Hello, Lady D. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
5
I love it
on August 26, 2026
Posted by: Couture19
The features are great. The freezer offers lots of room!
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, August 26, 2026
Hello, Couture19. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Somewhat dissatisfied
on August 25, 2026
Posted by: Miffed2026
In order to remove fridge drawers for cleaning, the door bins need to be removed.
Fridge was set at 37deg - not cold enough so trying 35deg.
On moving from temp location, spilled milk cannot be cleaned from beneath a part at rear of the unit - creating sour smell
Fridge was set at 37deg - not cold enough so trying 35deg.
On moving from temp location, spilled milk cannot be cleaned from beneath a part at rear of the unit - creating sour smell
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 26, 2026
Hi Miffed2026, thank you for taking the time to share your detailed feedback. We're sorry to hear about the concerns you've experienced with your Frigidaire Counter-Depth French Door Refrigerator, including the drawer removal process, temperature performance, and difficulty cleaning spilled milk from the rear area.
For the temperature concern, please make sure the refrigerator is set to the recommended temperature, that the interior air vents are not blocked, and that the doors are closing and sealing properly. Allow the refrigerator sufficient time to stabilize after adjusting the temperature. If it continues to feel warmer than expected, we recommend having the unit evaluated by an authorized service professional.
We also appreciate your comments regarding the door bins needing to be removed to access the refrigerator drawers and the difficulty cleaning underneath the rear component. Your feedback about the refrigerator's design, accessibility, and cleanability is valuable.
If you have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help. — Reed
For the temperature concern, please make sure the refrigerator is set to the recommended temperature, that the interior air vents are not blocked, and that the doors are closing and sealing properly. Allow the refrigerator sufficient time to stabilize after adjusting the temperature. If it continues to feel warmer than expected, we recommend having the unit evaluated by an authorized service professional.
We also appreciate your comments regarding the door bins needing to be removed to access the refrigerator drawers and the difficulty cleaning underneath the rear component. Your feedback about the refrigerator's design, accessibility, and cleanability is valuable.
If you have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love this fridge!
on August 25, 2026
Posted by: Steve Kittle
Perfect size for my kitchen. I like the stainless steel finish. easy to clean.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, August 26, 2026
Hi, Steve Kittle!
Thank you for sharing your feedback! We're delighted to hear that your Frigidaire refrigerator is the perfect size for your kitchen and that you're enjoying its stainless steel finish and easy-to-clean design. It's great to know it's both practical and a beautiful fit for your space. We truly appreciate you choosing Frigidaire!
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Thank you for sharing your feedback! We're delighted to hear that your Frigidaire refrigerator is the perfect size for your kitchen and that you're enjoying its stainless steel finish and easy-to-clean design. It's great to know it's both practical and a beautiful fit for your space. We truly appreciate you choosing Frigidaire!
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
5
My new counter depth fridge allows my husband to fit through the pantry door!
on August 23, 2026
Posted by: CathieR
I purchased my fridge about a month ago. Our original one wasn’t counter depth and protruded into the entry to our walk in pantry. My husband who is a large fellow had to enter the pantry sideways. He now fits, yay! That’s not all. Due to chronic back pain he has trouble bending and had been asking for a bottom freezer for years. Everything he needs is now at a more manageable height. Last but not least, I didn’t want French doors. I always assumed I would have less space in the fridge. The conclusion. I love them. I think I have more space for all my condiments and they’re not cluttering up the main shelves in the fridge. I love my new fridge.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 26, 2026
Hi there. Thank you for sharing such a wonderful review of your new Frigidaire refrigerator! We’re so happy to hear that the counter-depth design and bottom freezer have made your kitchen more comfortable and accessible for your family. It’s also great to know that you’re loving the French-door layout and the extra space for your condiments. We truly appreciate you choosing Frigidaire and are thrilled that you love your new fridge!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Silent and efficient
on August 22, 2026
Posted by: Phil28
Very good appliance. Looks good. Silent. Keeps the cold inside. Storage configurations could be improved a little bit.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 24, 2026
Thank you for taking the time to share your feedback! We’re delighted to hear that you’re enjoying your refrigerator and appreciate its attractive design, quiet operation, and reliable cooling performance.
We also appreciate your comments regarding the storage configuration. We understand that having flexible and well-organized storage can make a big difference in everyday use, and your feedback will be shared with the appropriate teams as we continue to improve our appliance designs.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help.
Thank you for choosing your refrigerator! We hope it continues to provide quiet, efficient, and reliable performance for many years to come. - Maria
We also appreciate your comments regarding the storage configuration. We understand that having flexible and well-organized storage can make a big difference in everyday use, and your feedback will be shared with the appropriate teams as we continue to improve our appliance designs.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help.
Thank you for choosing your refrigerator! We hope it continues to provide quiet, efficient, and reliable performance for many years to come. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not Bad, Takes Some Getting Use To
on August 18, 2026
Posted by: Hanneth
The fridge is quite shallow. We were aware of this when we bought it, but it was one of the few fridges that would fit the height and width of the space our old fridge occupied.
When we started putting stuff in it, we immediately noticed the lack of a butter compartment, or meat drawer. This has made organization of the items in the fridge more challenging.
The situation is completely reversed for the freezer, that has 3 compartments, making it much easier to organize the frozen foods.
When we started putting stuff in it, we immediately noticed the lack of a butter compartment, or meat drawer. This has made organization of the items in the fridge more challenging.
The situation is completely reversed for the freezer, that has 3 compartments, making it much easier to organize the frozen foods.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 19, 2026
Hi Hanneth, thank you for taking the time to share your detailed feedback. We're glad to hear that you found a Frigidaire Counter-Depth French Door Refrigerator that fits the height and width requirements of your space.
We understand that adjusting to the shallower refrigerator compartment and the lack of a dedicated butter compartment or meat drawer can make organizing fresh foods more challenging. We also appreciate your positive comments about the three freezer compartments and how they make it easier to organize frozen foods.
Your feedback regarding the refrigerator's storage layout and organization features is valuable. We will continue to improve our products.
Thank you for choosing Frigidaire. If you have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We understand that adjusting to the shallower refrigerator compartment and the lack of a dedicated butter compartment or meat drawer can make organizing fresh foods more challenging. We also appreciate your positive comments about the three freezer compartments and how they make it easier to organize frozen foods.
Your feedback regarding the refrigerator's storage layout and organization features is valuable. We will continue to improve our products.
Thank you for choosing Frigidaire. If you have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
It was a great upgrade
on August 15, 2026
Posted by: Jakes68
We upgraded from a 20 year old Frigidaire and couldn’t be happier. Similar size, slightly bigger interior. Really happy with our purchase.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, August 17, 2026
Hi, Jakes68.
Thank you for sharing your wonderful experience! We're thrilled to hear that your new Frigidaire refrigerator has been a great upgrade from your previous 20-year-old Frigidaire. It's fantastic to know you're enjoying the slightly larger interior while keeping a similar size that works well for your space. We truly appreciate your continued trust in Frigidaire and hope you enjoy your new refrigerator for many years to come!
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Thank you for sharing your wonderful experience! We're thrilled to hear that your new Frigidaire refrigerator has been a great upgrade from your previous 20-year-old Frigidaire. It's fantastic to know you're enjoying the slightly larger interior while keeping a similar size that works well for your space. We truly appreciate your continued trust in Frigidaire and hope you enjoy your new refrigerator for many years to come!
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.ca