Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,341 Reviews)
Rating breakdown 6,341 reviews
5 Stars
4,790
4 Stars
1,286
3 Stars
153
2 Stars
46
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Met my expectations and more!
on October 19, 2023
Posted by: Me18
[This review was collected as part of a promotion.] Lots of space for 17.6 cu ft , more than I had with my previous 18 cu ft. Love the shelving and lighting but wish there was a light in the freezer which so far is the only drawback. Looks great in my space that could only accommodate this model ! So lucky to have found it !
Written by a customer while visiting frigidaire.com
Customer Rating
1
DIDN'T EVEN LAST A YEAR!
on November 21, 2023
Posted by: JENNI G
Unfortunately, this refrigerator is the perfect size but only lasted 10 months before the control board died. Ive been waiting for 5 weeks for Frigidaire to authorize my replacement (still under the original one year warranty) since the part is backordered, with no expected date of delivery. ZERO sense of urgency on the company's part. Thanksgiving ought to be fun this year with no way to keep food cold except for a cooler and some ice bags! NEVER AGAIN!
Response from frigidaire.comBy Owen, Online Outreach Specialist, November 22, 2023
Hello JENNI G,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Construction / Manufacturing Defects
on November 30, 2023
Posted by: KarlyD
[This review was collected as part of a promotion.] Very disappointed in this purchase so far. I have only had the fridge for 2 months, but the poor construction with multiple manufacturing defects have had me going in circles trying to get it replaced since it cannot be repaired. The display model at multiple stores don’t have any of the problems I have, so I know I just got a lemon, but it shouldn’t be this difficult to get a non-defective product! Regretting choosing Frigidaire.
Response from frigidaire.comBy Christi, Online Outreach Specialist, December 1, 2023
Hi, KarlyD. Thank you for stopping by to share your feedback on the appliance with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and experience in the hopes that we can better serve your needs in the future. I can see that you are working with our customer care team toward a resolution. If you need further assistance, please feel free to contact us via live chat or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do Not Buy - Turned into deep freeze in 24 hours
on January 23, 2024
Posted by: jbchase
By the first morning the refrigerator section was at 16 F despite the temp control being set at 40 F. Would not stop running and nothing would reset it. Sending it back and buying another brand. New one delivered by end of week. HORRIBLE.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 24, 2024
We are sorry your experience didn’t match your expectations with your refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and size
on February 24, 2024
Posted by: moonbeans
[This review was collected as part of a promotion.] We have a smaller kitchen with a pretty open floor plan. Easy to keep clean and organized. Downside of this; we don’t have much room for a fridge. This one was a great find. It fits where we needed it to (32in wide between the counter and the wall) and both doors open perfectly. The bottom freezer is also a bonus I think I’m hooked for life on now. Ice maker is nice too, I do wish it had a water dispenser in the wall of the fridge but that’s not a huge dealbreaker for me. It’s very well thought out, our last fridge was a cubic foot larger and I was able to fit all its contents plus more in this new one. All in all a good buy we’re pretty happy with it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Can You Love A Refrigerator?
on June 13, 2024
Posted by: Gvenis51
[This review was collected as part of a promotion.] I didn’t know you could love a refrigerator! I have lived in my home 17 years and have had a running battle with two different fridges that needed to fit into a small area with no size options other than remodeling. When we found the counter depth French door upper with freezer on the bottom Frigidaire model, we were thrilled! Off we went to purchase it the following day. Although it is slightly smaller in cubic feet than our existing Frigidaire, its open access, bin options, and bright LED lighting makes the ease of finding anything a snap! It’s such a dramatic difference from our previous single door model. But hold on! We weren’t willing to give up the older Frigidaire either, so it was moved downstairs as a second fridge. I was raised with Frigidaire appliances and have continued to use them throughout the years. I love my Frigidaire Gallery natural gas convection oven, too. Because it’s a brand you can always trust, we’ll always be a Frigidaire family.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad quality, do not buy
on June 19, 2024
Posted by: Elodie
Ours broke after 1 year and 9 months. Unbelievable!!!
Response from frigidaire.comBy Christi, Online Outreach Specialist, June 20, 2024
Thank you so much for taking the time to leave us feedback, Elodie. We're sorry to hear that you feel this way, and we would love to know more about your concern with the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect Upgrade
on July 13, 2024
Posted by: PColin21
[This review was collected as part of a promotion.] I decided to update our refrigerator since we had ours since we had it since the late 80’s. It’s very spacious and a led lights really illuminate everything.
Written by a customer while visiting frigidaire.com