Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,690 Reviews)
Rating breakdown 7,690 reviews
5 Stars
5,846
4 Stars
1,548
3 Stars
174
2 Stars
52
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
new frig/freezer
on July 24, 2026
Posted by: john morgen
[This review was collected as part of a promotion.] We really like the frig part of the unit. The light in the freezer doesn't work. We have tried a few things that were listed to do and still have not been able to get it to work,
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 27, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that you’re enjoying the refrigerator portion of your new unit. We’re sorry to hear that the freezer light is not working as expected, especially after trying the recommended steps.
We understand how important it is to have all features of your appliance working properly. We appreciate you bringing this to our attention and encourage you to reach out so our team can help troubleshoot the issue and work toward a resolution.
Please contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you again for choosing Frigidaire, and we hope we can help get your freezer light working soon! - Maria
We understand how important it is to have all features of your appliance working properly. We appreciate you bringing this to our attention and encourage you to reach out so our team can help troubleshoot the issue and work toward a resolution.
Please contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you again for choosing Frigidaire, and we hope we can help get your freezer light working soon! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 23, 2026
Posted by: ncwolf57
[This review was collected as part of a promotion.] Haven't had it long enough to give it 5 stars, but as of now it is working great and on the way to 4 stars. The layout is good for our purposes and it seenms well made.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 27, 2026
Thank you for taking the time to share your feedback! We’re delighted to hear that your new refrigerator is working great so far and that you’re pleased with its layout and overall build quality. It’s wonderful to know it’s fitting your needs well.
We understand that it takes time to fully evaluate a new appliance, and we appreciate you sharing your early impressions. We hope your refrigerator continues to perform reliably and earns that fifth star as you enjoy it for years to come.
If you need any further assistance, please feel free to reach out to us through Live Chat at Frigidaire.com. You may also call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you.
Thank you again for choosing your new refrigerator and for sharing your experience! - Maria
We understand that it takes time to fully evaluate a new appliance, and we appreciate you sharing your early impressions. We hope your refrigerator continues to perform reliably and earns that fifth star as you enjoy it for years to come.
If you need any further assistance, please feel free to reach out to us through Live Chat at Frigidaire.com. You may also call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you.
Thank you again for choosing your new refrigerator and for sharing your experience! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 23, 2026
Posted by: lt3301
[This review was collected as part of a promotion.] Great refrigerator. Have a small space and this was perfect! Only drawback for me is the bottom freezer does not have a light. Otherwise great, love it!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 27, 2026
Hi there. Thank you for sharing your feedback! We're glad to hear that your Frigidaire refrigerator is the perfect fit for your space and that you're enjoying its performance. We appreciate your thoughtful comment about the freezer lighting and will share your feedback with our team as we continue to improve our products. Thank you for choosing Frigidaire, and we hope your refrigerator continues to provide reliable performance and convenience for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replaced an older Samsung
on July 23, 2026
Posted by: Tom31w
[This review was collected as part of a promotion.] This unit is quieter than the Samsung it replaced. Plenty of room and easy to set and use. I like it.
Response from frigidaire.comBy Chris, Online Outreach Specialist, July 23, 2026
Hi there, our valued customer,
Thank you for sharing your feedback! We’re glad to hear that your new refrigerator is exceeding your expectations with its quiet operation, spacious design, and ease of use. It’s wonderful to know that you’re enjoying the features and performance of your new appliance.
We appreciate you choosing our brand and taking the time to share your experience. We hope your refrigerator continues to provide reliable performance for many years to come!
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
Chris
Thank you for sharing your feedback! We’re glad to hear that your new refrigerator is exceeding your expectations with its quiet operation, spacious design, and ease of use. It’s wonderful to know that you’re enjoying the features and performance of your new appliance.
We appreciate you choosing our brand and taking the time to share your experience. We hope your refrigerator continues to provide reliable performance for many years to come!
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
3
Small but seems to work ok
on July 23, 2026
Posted by: JennCris
[This review was collected as part of a promotion.] Smaller than I realized. The plastic drawers seem cheaply made. Hoping this lasts me because I see lots of negative reviews of Frigidaire and can’t afford another fridge.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 24, 2026
Hi JennCris!
Thank you for taking the time to share your feedback with us. We're glad to hear that your refrigerator is working well overall, but we're sorry to learn that it did not fully meet your expectations in terms of size and the quality of the drawers.
We understand your concerns and appreciate you sharing your experience. Feedback like yours is valuable and helps us continue improving our products and customer experience.
If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your feedback with us. We're glad to hear that your refrigerator is working well overall, but we're sorry to learn that it did not fully meet your expectations in terms of size and the quality of the drawers.
We understand your concerns and appreciate you sharing your experience. Feedback like yours is valuable and helps us continue improving our products and customer experience.
If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 23, 2026
Posted by: Pilly79
[This review was collected as part of a promotion.] Love it! Roomy plus I’m loving an ice maker instead of ice trays.
Response from frigidaire.comBy Chris, Online Outreach Specialist, July 23, 2026
Hi there, our valued customer,
Thank you for sharing your feedback! We’re thrilled to hear that you’re loving your new refrigerator and that the spacious design and built-in ice maker are making your experience more convenient. It’s great to know that you’re enjoying the added storage and the ease of having ice available whenever you need it.
We appreciate you choosing our brand and taking the time to share your experience. We hope your refrigerator continues to provide the space, convenience, and reliable performance you’re looking for for many years to come!
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
Chris
Thank you for sharing your feedback! We’re thrilled to hear that you’re loving your new refrigerator and that the spacious design and built-in ice maker are making your experience more convenient. It’s great to know that you’re enjoying the added storage and the ease of having ice available whenever you need it.
We appreciate you choosing our brand and taking the time to share your experience. We hope your refrigerator continues to provide the space, convenience, and reliable performance you’re looking for for many years to come!
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Checked all the boxes
on July 22, 2026
Posted by: Kalgrizz
[This review was collected as part of a promotion.] We liked the layout, space, and price
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 27, 2026
Hi there. Thank you for your feedback! We're glad to hear that you liked the layout, spacious design, and value of your Frigidaire appliance. We appreciate you choosing Frigidaire and hope it continues to meet your needs and provide great performance for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very roomy, this just fits my family's needs
on July 22, 2026
Posted by: Gagalani
[This review was collected as part of a promotion.]
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 27, 2026
Hi there. Thank you for your feedback! We're glad to hear that your Frigidaire appliance provides the roomy storage space your family needs. We appreciate you choosing Frigidaire and hope it continues to bring convenience and reliable performance to your home for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com