Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,430 Reviews)
Rating breakdown 7,430 reviews
5 Stars
5,637
4 Stars
1,502
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
Good so far, no failures, not excessively loud
on June 12, 2026
Posted by: martymarty cool
[This review was collected as part of a promotion.] I like the shelving except the doors do not allow for multiple configurations. This is understandable because of limited space. Some fans seem louder than they could be. I am nervous about the life of the compressor because of failures of competing brands I have owned. The high-speed compressors do not have a good reputation like the older models. I do have an annoying popping sound when opening the freezer door after it has been closed for a while. I would buy this refrigerator again so far.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 15, 2026
Hi martymarty cool!
Thank you for taking the time to share your detailed feedback regarding your Frigidaire refrigerator. We are pleased to hear that you are satisfied with the shelving design overall and that, so far, you would consider purchasing this model again.
We also appreciate your comments regarding the door configuration, fan noise, compressor concerns, and the popping sound when opening the freezer door. Feedback like yours is very valuable and helps us better understand how our products perform in everyday use. We will be sure to share your observations with the appropriate teams for review.
Thank you for choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your detailed feedback regarding your Frigidaire refrigerator. We are pleased to hear that you are satisfied with the shelving design overall and that, so far, you would consider purchasing this model again.
We also appreciate your comments regarding the door configuration, fan noise, compressor concerns, and the popping sound when opening the freezer door. Feedback like yours is very valuable and helps us better understand how our products perform in everyday use. We will be sure to share your observations with the appropriate teams for review.
Thank you for choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 12, 2026
Posted by: rascale7
[This review was collected as part of a promotion.] I looked for quite a while before I found the Frigidaire refrigerator with an ice maker that would fit in the small opening in my kitchen. It is perfect!!!
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 15, 2026
Hi, rascale7! Thank you for sharing your experience! We're so glad to hear that your Frigidaire French door refrigerator was the perfect fit for your kitchen opening and that the built-in ice maker met your needs. It’s wonderful to know the installation worked out just right and that you’re happy with your choice. We truly appreciate you choosing Frigidaire!
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to assist you with anything you may need. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to assist you with anything you may need. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Decent refrigerator
on June 12, 2026
Posted by: PJBM
[This review was collected as part of a promotion.] The refrigerator is OK. It was only after I got it home that I discovered that the thermometer built into the refrigerator only reflects the set temperature not the actual temperature in the refrigerator or freezer. I was also very surprised that there was no lighting in the freezer so when you open up the freezer, it’s dark my previous refrigerator had a thermometer built in that would reflect the inside temps for both the refrigerator and the freezer so you would know if there was a problem. I bought two thermometers to place in my refrigerator and freezer to monitor variations and temperature.
The freezer’s bottom bin is more shallow than the one in my previous refrigerator, which was the exact same size as this refrigerator.
The freezer’s bottom bin is more shallow than the one in my previous refrigerator, which was the exact same size as this refrigerator.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 15, 2026
Hi there,
Thank you for sharing your feedback. We’re sorry to hear the refrigerator features did not fully meet your expectations, and we understand your concerns regarding the temperature display, lack of freezer lighting, and differences in storage capacity compared to your previous unit. We appreciate you taking the time to provide this detailed feedback.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Thank you for sharing your feedback. We’re sorry to hear the refrigerator features did not fully meet your expectations, and we understand your concerns regarding the temperature display, lack of freezer lighting, and differences in storage capacity compared to your previous unit. We appreciate you taking the time to provide this detailed feedback.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on June 12, 2026
Posted by: Marie MM
[This review was collected as part of a promotion.] This fridge is a major upgrade from our last. We love the ice maker and sleek design. It was also slim enough to fit in our cabinet opening and looks great!
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 15, 2026
Hi, Marie MM! Thank you for sharing your experience! We're thrilled to hear that your new Frigidaire French door refrigerator has been such a great upgrade. It's wonderful to know that you're enjoying the ice maker's sleek design and that it fits perfectly within your cabinet opening. We're glad it's both a functional and stylish addition to your kitchen. Thank you for choosing Frigidaire!
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we look forward to assisting you whenever needed. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we look forward to assisting you whenever needed. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidare refrigerator
on June 12, 2026
Posted by: Maggie01
[This review was collected as part of a promotion.] My new refrigerator is great. Keeps everything cold and makes lots of ice.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 12, 2026
Hello Maggie01!
Thank you for sharing your feedback! We're thrilled to hear that your new Frigidaire 17.6 Cu. Ft. Counter-Depth French Door Refrigerator is keeping your food perfectly cold and producing plenty of ice. We appreciate your choice of Frigidaire and hope you continue to enjoy your refrigerator for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback! We're thrilled to hear that your new Frigidaire 17.6 Cu. Ft. Counter-Depth French Door Refrigerator is keeping your food perfectly cold and producing plenty of ice. We appreciate your choice of Frigidaire and hope you continue to enjoy your refrigerator for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far its great
on June 11, 2026
Posted by: Lee710
[This review was collected as part of a promotion.] Really love the fridge. It’s the best counter depth refrigerator
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 15, 2026
Hi, Lee710! Thank you for sharing your feedback on your Frigidaire counter-depth refrigerator. We’re so glad to hear you really love it and that it’s been the best fit for your kitchen. It means a lot to know it’s meeting your expectations so well.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on June 11, 2026
Posted by: woody557
[This review was collected as part of a promotion.] room between shelves is larger than old refrigerator. but feel the crisping bins are not deep enough.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 12, 2026
Hi Woody557, and thank you for taking the time to share your feedback.
We’re glad to hear you’re noticing the improved shelf spacing compared to your previous refrigerator. That extra room can really help with organizing larger items. At the same time, I’m sorry to hear that the crisping bins feel shallower than expected. We understand how important proper drawer depth is for storing produce comfortably and efficiently, and your concern is completely valid.
Your feedback is very helpful, and we will be sure to share it with our product team for further review and consideration.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re glad to hear you’re noticing the improved shelf spacing compared to your previous refrigerator. That extra room can really help with organizing larger items. At the same time, I’m sorry to hear that the crisping bins feel shallower than expected. We understand how important proper drawer depth is for storing produce comfortably and efficiently, and your concern is completely valid.
Your feedback is very helpful, and we will be sure to share it with our product team for further review and consideration.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 11, 2026
Posted by: Petite54
[This review was collected as part of a promotion.] No problems with this refrigerator. Love the appearancr!
Response from frigidaire.comBy John, Online Outreach Specialist, June 11, 2026
Hello, Petite54. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com