Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,373 Reviews)
Rating breakdown 6,373 reviews
5 Stars
4,816
4 Stars
1,291
3 Stars
153
2 Stars
47
1 Star
66
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Counter Depth & Spacious
on August 23, 2022
Posted by: Wisco Gary
[This review was collected as part of a promotion.] There aren't a lot of 32" counter-depth options out there for those of us who don't want to remodel the kitchen to accommodate a larger refrigerator. This is the first Frigidaire we have owned and after a couple months, we couldn't be happier. We especially like the clear and complete view the french doors provide which is accentuated by the LED lighting. The separate compartments in the freezer area work weel for organizing contents. All in all, a thoughtfully designed product.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on August 24, 2022
Posted by: Lodges
[This review was collected as part of a promotion.] Love the size, ice maker, LED lights,and outside looks. Do not like the fact it runs all of the time,but maybe we will get used to that after awhile.
Written by a customer while visiting frigidaire.com
Customer Rating
5
I am so happy!
on August 24, 2022
Posted by: Aunt SuSu
[This review was collected as part of a promotion.] I’ve only had my refrigerator for a short time. However I love it! I had a side by side for 27 years and it still worked great! The only thing was I could never finds anything in it! This refrigerator holds so much more. I can see everything in it. I only wanted to purchase Frigidaire because of the reputation and quality of the company.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good fridge, just a little loud
on August 24, 2022
Posted by: MJM101
[This review was collected as part of a promotion.] First, this does what it's supposed to: it keeps food cold. I like the freezer drawers and how spacious it feels for 17.6 cu. ft. The door shelves are really versatile, and the two crisper drawers work great. There aren't any other drawers, so if you like a meat or cheese drawer, you might want to buy a clip-on fridge drawer (I've seen them on the big online stores, for instance).
My only complaint is that it's noisier than I expected. There's a pretty constant low hum that goes off as soon as I open the door, then starts up again when I close it. It was so annoying I had a service tech come out, who assured me that's just what it sounds like. So if you're sensitive to noise, you might want to look at other options.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 26, 2022
Hello,
Thank you for choosing us to be apart of your home. This model does have great space for all kinds of food items. We certainly understand your concerns regarding the sounds your experiencing from your refrigerator. We have a great self-help video to help identify some of the sounds you can experience, please have a look https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/. Should you have additional questions, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Thank you for choosing us to be apart of your home. This model does have great space for all kinds of food items. We certainly understand your concerns regarding the sounds your experiencing from your refrigerator. We have a great self-help video to help identify some of the sounds you can experience, please have a look https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/. Should you have additional questions, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 24, 2022
Posted by: Bones 49
[This review was collected as part of a promotion.] This product design is phenomenal. I can’t believe that considering the foot print of the refrigerator we replaced with this one is exactly the same . Yet, we seem to have so much more room and it’s so much easier to see the items on the shelves. The freezer section allows storage which again seems so much larger and allows better organization. We simply love this Frigidaire product .
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cracked inside door holder.
on August 25, 2022
Posted by: Kurtrsj
[This review was collected as part of a promotion.] It’s not as big as our other one but so far we are happy with it. The one issue we did have was one of the plastic inside door holders was cracked. It’s the top inside door holder on the right door as you face the refrigerator
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 9, 2022
Thank you for stopping by to share your feedback with us, Kurtrsj!
While we're glad to hear that you are happy with your refrigerator so far, we understand you have some concerns about your door holder, and we would like to see how we can help.
At your convenience, please contact us Live Chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in.
Best Regards,
Ciara
While we're glad to hear that you are happy with your refrigerator so far, we understand you have some concerns about your door holder, and we would like to see how we can help.
At your convenience, please contact us Live Chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Shelve brackets did not work
on August 26, 2022
Posted by: Brackets did not work
[This review was collected as part of a promotion.] The shelving unit brackets on the door would not hold the adjustable shelves. I had to use epoxy glue to glue them in place and that worked so the shelves can now be hung
Response from frigidaire.comBy Anna, Online Outreach Specialist, August 29, 2022
We are terribly sorry to learn you had this trouble with the shelves within the refrigerator. We certainly should not expect you to have to make adjustments to the appliance like this. In the future, if you have any questions or concerns about the appliance, please contact us directly. We are here to help.
Our team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Our team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy Customer!
on August 26, 2022
Posted by: ryanhome41
[This review was collected as part of a promotion.] We bought our Frigidaire counter depth French door refrigerator because of the size, price and finish. It looks great in our kitchen and fits the space really well! Working wonderfully and enough space for a smaller family. The price was a good value for people who didn’t want to spend a fortune on an appliance. Happy customer!
Written by a customer while visiting frigidaire.com