Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,704 Reviews)
Rating breakdown 7,704 reviews
5 Stars
5,858
4 Stars
1,550
3 Stars
174
2 Stars
52
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Great refrigerator
on January 20, 2026
Posted by: GB2026
[This review was collected as part of a promotion.] Very stylish and practical design. We replaced a much more expensive KitchenAid fridge that was less spacious, with a layout less useful layout. This refrigerator has a heavy duty feel and is very attractive inside and out. We also particularly like the multiple freezer storage compartments.
Response from frigidaire.comBy Maria, Online Outreach Specialist, January 21, 2026
Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying your new refrigerator and that its stylish and practical design is meeting your needs. It’s wonderful to know that it has provided more space and a more functional layout compared to your previous appliance. We’re also glad that you appreciate the heavy-duty feel, attractive interior, and the multiple freezer storage compartments.
If you have any questions or need assistance with your refrigerator in the future, our team is always available to help. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and thank you for choosing Frigidaire. – Maria
If you have any questions or need assistance with your refrigerator in the future, our team is always available to help. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and thank you for choosing Frigidaire. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire fridge
on January 20, 2026
Posted by: Janet Mullanix
[This review was collected as part of a promotion.] I have enjoyed everything about my new fridge. The size and the ease of installing it. I didn't need anything fancy just an eye maker. Got everything I wanted and needed.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 21, 2026
Thank you for sharing your experience! We’re thrilled to hear that your new Frigidaire fridge fits perfectly, was easy to install, and meets all your needs. It’s great that it’s both practical and an eye-catching addition to your kitchen! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great refrigerator
on January 19, 2026
Posted by: MikesAngie97
[This review was collected as part of a promotion.] Love my new refrigerator. Just wish I had a little more freezer space
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 21, 2026
Hi Mike & Angie! We’re glad to hear you love your new refrigerator! We appreciate your feedback about the freezer space and will share it with our team as we continue to design products that balance storage and functionality.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 19, 2026
Posted by: Earl9809
[This review was collected as part of a promotion.] Very satisfied with overall features. Really need to find out why the freezer drawer came off its track.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 21, 2026
Hi there, Earl9809! Thank you for your feedback! We’re glad to hear you’re very satisfied with the overall features of your Frigidaire appliance. We understand your concern about the freezer drawer coming off its track and want to help resolve this promptly.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge, could be better (model FRFG1723AV)
on January 19, 2026
Posted by: KeriV
[This review was collected as part of a promotion.] It was between a good and average rating, but I opted for good because I’d like to focus on the positives. It’s a great fridge for what we need, though we didn’t have a lot of options because of our outdated and constricted kitchen space; this fridge was one of the few that actually fit. It works wonderfully and has plenty of room with three shelf spaces and two drawers for produce, though I’m a little disappointed with the lack of a cheese and meat drawer. There is also no butter compartment, something our old fridge has, though I’m not sure that’s a necessity. Similarly, I’m having a hard time finding drawer inserts to add that will fit inside the comparatively shallow depth of the fridge space, so there’s little room for customization. The bottom freezer section is separated into three compartments which is good for avoiding the dilemma of stacking frozen goods on top of each other and then forgetting what you have. Now, I wouldn’t consider this fridge good for families who need to store a lot of food since we have the luxury of having an extra fridge and freezer downstairs. But for anyone who needs a decent appliance for essentials, this product works just great. We’ll see how this one does in the long run. The old fridge it replaced, which is now downstairs, is still running after near 30 years.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 20, 2026
Thank you for sharing your feedback! We’re glad to hear that your fridge fits well in your kitchen and provides plenty of space for your essentials. We appreciate your comments about the shelf and drawer configuration, and we understand how additional compartments or inserts can help with organization. Your insights help us better understand what features are important to our customers.
If you need any assistance or have any questions, please don’t hesitate to reach out. You can contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
If you need any assistance or have any questions, please don’t hesitate to reach out. You can contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 19, 2026
Posted by: Linda0914
[This review was collected as part of a promotion.] Although smaller than my former refrigerator I like it very much. It's very easy to use. I hardly hear it running. I missed my deli tray from my old one so I purchased one and installed it. Perfect. Couldn't be happier.😃
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 20, 2026
Hello Linda!
Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator. It’s great to know that it’s quiet, easy to use, and that your added deli tray works perfectly for your needs.
We truly appreciate you choosing Frigidaire and are thrilled to know you’re so happy with your refrigerator. We hope it continues to provide reliable performance and convenience for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator. It’s great to know that it’s quiet, easy to use, and that your added deli tray works perfectly for your needs.
We truly appreciate you choosing Frigidaire and are thrilled to know you’re so happy with your refrigerator. We hope it continues to provide reliable performance and convenience for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Definitely better than our old fridge
on January 18, 2026
Posted by: Kern5
[This review was collected as part of a promotion.] So far the refrigerator is running well and meeting our needs. 2 issues we didn't like is that 1. the shelf placement above the bottom shelf (drawers,) does not accommodate a gallon of milk you have to place the shelf up one extra step. Of course we could put the milk on a higher shelf but the weight of the milk kind of scares me with no bracket in the middle holding the shelf. 2. the piece that is between the doors that folds in when open then closes to seal when shut sometimes doesn't fully fold and ends up hitting the other door when we go to shut the door.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 20, 2026
Thank you for sharing your feedback! We’re glad to hear that your refrigerator is running well and meeting your needs. We appreciate your comments regarding the shelf placement and the door-sealing piece, as your input helps us understand areas where customers may experience challenges.
If you need any assistance or have any questions, please don’t hesitate to reach out. You can contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
If you need any assistance or have any questions, please don’t hesitate to reach out. You can contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday – Friday, 8:30 am – 8 pm ET, and Saturday, 9 am – 6 pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 18, 2026
Posted by: Mary 33
[This review was collected as part of a promotion.] I like the fridge and am enjoying it: lots of room and works well!!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 21, 2026
Hi Mary. We’re so happy to hear that you’re enjoying your refrigerator! It’s great to know you’re pleased with the spacious interior and that it’s working well for you.
Thank you for choosing Frigidaire—if you ever need assistance or have questions in the future, our Customer Care team is available at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via live chat on our website.
Best Regards,
Ruth
Thank you for choosing Frigidaire—if you ever need assistance or have questions in the future, our Customer Care team is available at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com