Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,435 Reviews)
Rating breakdown 7,435 reviews
5 Stars
5,641
4 Stars
1,503
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
on December 15, 2025
Posted by: Linda711
[This review was collected as part of a promotion.] This refrigerator fits my small space and looks beautiful. I have enjoyed using it these past few weeks and it works very well for me. No complaints.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 17, 2025
Hi there. We’re so happy to hear your new fridge is fitting perfectly and working well for you! Thank you for sharing your experience. If you ever need assistance, our Customer Care team is available at 1-800-374-4432 or via Live Chat: Frigidaire.com
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
TOTALLY AWESOME...Refrigerator......AWESOME!
on December 15, 2025
Posted by: nm335
[This review was collected as part of a promotion.] The Counter Depth French Door Refrigerator fits perfectly in the kitchen...space, height, capacity and looks totally awesome! Thank you for the wonderful hands free look and spaciously perfect interior. We are remodeling the kitchen with all Frigidaire appliances.... thank you!!
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 17, 2025
Thank you so much for sharing your feedback, NM335! We’re thrilled to hear that your Counter Depth French Door Refrigerator fits perfectly in your kitchen and that you love the spacious interior and sleek, hands-free design. It’s wonderful to know you’re remodeling with all Frigidaire appliances. We truly appreciate your trust in our brand!
If you have any additional suggestions, comments, or concerns, please feel free to join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a fantastic rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please feel free to join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a fantastic rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great
on December 15, 2025
Posted by: Mikey1014
[This review was collected as part of a promotion.] The fridge is awesome works great
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 16, 2025
Hello Mikey1014!
Thank you for sharing your feedback! We’re thrilled to hear your Frigidaire Counter-Depth French Door Refrigerator is working great and that you’re loving it.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re thrilled to hear your Frigidaire Counter-Depth French Door Refrigerator is working great and that you’re loving it.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 15, 2025
Posted by: The Longs
[This review was collected as part of a promotion.] Love it!!!
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 16, 2025
Hello The Longs!
Thank you for sharing your feedback! We’re so glad to hear you love your Frigidaire Counter-Depth French Door Refrigerator!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re so glad to hear you love your Frigidaire Counter-Depth French Door Refrigerator!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks Great. Fits Well. Missing Key Features
on December 15, 2025
Posted by: WillyB_76
[This review was collected as part of a promotion.] All in all this fridge is nice. It looks great and fits well into a smaller space, however it turned out to feel much smaller than our previous that fit in the same space. The fridge part, while smaller feeling still works well. The disappointing feature that was lacking and we didn't realize it until after it was installed was that there is no lighting in the freezer section.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 16, 2025
Hi Willy! Thank you for sharing your experience with us. We’re glad to hear that you like the overall design of the refrigerator and that it fits well in your space. At the same time, we understand how disappointing it can be to realize after installation that the interior capacity feels smaller than expected and that the freezer section does not include lighting.
We know how important visibility and storage space are to everyday use, and we’re sorry for any frustration this caused. Your feedback is truly valuable and helps us better understand what features matter most to our customers. We’ll be sure to share your comments with our product team for future consideration.
We appreciate you taking the time to let us know about your experience, and thank you for choosing Frigidaire. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We know how important visibility and storage space are to everyday use, and we’re sorry for any frustration this caused. Your feedback is truly valuable and helps us better understand what features matter most to our customers. We’ll be sure to share your comments with our product team for future consideration.
We appreciate you taking the time to let us know about your experience, and thank you for choosing Frigidaire. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good!!
on December 15, 2025
Posted by: Jayboi406
[This review was collected as part of a promotion.] Coming from a dorm fridge to this has been amazing!!
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 16, 2025
We appreciate your feedback. It’s great to know your new refrigerator has exceeded your expectations compared to your previous one. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good for the space we have
on December 15, 2025
Posted by: danb1960
[This review was collected as part of a promotion.] It’s a god, functional French Door freezer. Things Frigidaire could do going forward are:
1. Be very open that it is incredibly loud and makes really disturbing noises for the first 24 hours as it “settles in.” We were almost in tears worrying that the squeals it made were how “new refrigerators are louder.” It’s all ok now.
2. The instruction manual is pretty useless. For instance, it should show you how to take out the crisper drawers for cleaning. Your website doesn’t even tell that. We figured it out eventually.
The fridge itself may be a five. Frigidaire as a company needs to rethink how it serves its customer who just plunked down some good money. My three rating is a reflection of that.
1. Be very open that it is incredibly loud and makes really disturbing noises for the first 24 hours as it “settles in.” We were almost in tears worrying that the squeals it made were how “new refrigerators are louder.” It’s all ok now.
2. The instruction manual is pretty useless. For instance, it should show you how to take out the crisper drawers for cleaning. Your website doesn’t even tell that. We figured it out eventually.
The fridge itself may be a five. Frigidaire as a company needs to rethink how it serves its customer who just plunked down some good money. My three rating is a reflection of that.
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 17, 2025
Thank you for taking the time to share your experience. We’re glad to hear you’re happy with the functionality of your French Door freezer. We also appreciate your honest feedback about the initial noise and the instruction manual. We understand how stressful it can be when a new appliance behaves unexpectedly and when information isn’t easy to find. Your insights will be shared with our product and customer service teams as we work to improve both our manuals and support for our customers. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Counter depth Frigidaire
on December 15, 2025
Posted by: Catandcoop
[This review was collected as part of a promotion.] The nicest thing about my new refrigerator is the ease of reaching things in it. The interior is well lit and extremely accessible. I really like the size of the ice cubes and the rest of the freezer is well organized. The counter depth is perfect..
Written by a customer while visiting frigidaire.com