Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,435 Reviews)
Rating breakdown 7,435 reviews
5 Stars
5,641
4 Stars
1,503
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Crazy for this fridge
on February 11, 2026
Posted by: Susanabg
[This review was collected as part of a promotion.] We wanted a French door fridge for a while, but had a tough time finding one that would fit our small space. This one is perfect! It is easy to keep clean and is performing well. We love having the freezer on the bottom.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 11, 2026
Hello Susanbg!
Thank you for sharing your feedback! We’re thrilled to hear that your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG1723AV) fits your space perfectly and is performing well. It’s wonderful to know that you’re enjoying the bottom freezer and finding it easy to keep clean.
We appreciate your support and for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback! We’re thrilled to hear that your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG1723AV) fits your space perfectly and is performing well. It’s wonderful to know that you’re enjoying the bottom freezer and finding it easy to keep clean.
We appreciate your support and for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Refrigerator
on February 10, 2026
Posted by: SF75
[This review was collected as part of a promotion.] We’ve only had it for a couple weeks but so far it’s working great.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 12, 2026
Hi there. Thank you for sharing your feedback! We’re glad to hear that your Frigidaire appliance is working great so far. We hope it continues to perform reliably and meet your needs in the weeks and months ahead!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Frig!
on February 10, 2026
Posted by: Mack63
[This review was collected as part of a promotion.] We've had this refrigerator for about a month. We love it! It keeps the temperatures in the refrigerator and freezer at the set levels. (We check with thermometers.) It runs quietly. The lighting is good in the refrigerated section. It makes ice quickly. I do wish the wide glass shelves were a little thicker, but otherwise it is great so far. We love that it is counter depth, too. It is definitely a big step up from the 30" wide refrigerators that we looked at.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 11, 2026
Hi Mack! Thank you for sharing your detailed feedback! We’re thrilled to hear that your new refrigerator is keeping temperatures consistent, running quietly, and making ice quickly. It’s great to know the counter-depth design and lighting are adding to your satisfaction.
We also appreciate your note about the glass shelves — feedback like yours helps us consider improvements for future designs. We’re glad it’s been a noticeable upgrade from your previous 30" refrigerators and appreciate you choosing Frigidaire!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We also appreciate your note about the glass shelves — feedback like yours helps us consider improvements for future designs. We’re glad it’s been a noticeable upgrade from your previous 30" refrigerators and appreciate you choosing Frigidaire!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on February 10, 2026
Posted by: TLC8700
[This review was collected as part of a promotion.] Great refrigerator! Lights on the inside are so bright, you can’t lose anything. The only downfall is there isn’t a light in the freezer
Response from frigidaire.comBy John, Online Outreach Specialist, February 10, 2026
Hello, TLC8700. Thank you for your great feedback! We’re happy to hear that you’re enjoying your refrigerator and that the bright interior lighting makes it easy to find everything inside.
We also appreciate you pointing out the absence of a light in the freezer. Your feedback is valuable to us and helps us understand what matters most to our customers as we continue to improve our products.
Should you require any assistance, please don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
Thank you again for your support and for choosing Frigidaire. -John
We also appreciate you pointing out the absence of a light in the freezer. Your feedback is valuable to us and helps us understand what matters most to our customers as we continue to improve our products.
Should you require any assistance, please don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
Thank you again for your support and for choosing Frigidaire. -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 10, 2026
Posted by: Nicole River
[This review was collected as part of a promotion.] Love my new refrigerator.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 10, 2026
Hello Nicole River!
Thank you for taking the time to share your feedback! We’re so happy to hear that you love your new Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV.
Your satisfaction means a lot to us, and we truly appreciate you choosing Frigidaire for your home. Enjoy your new refrigerator, and thank you for being a valued Frigidaire customer!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your feedback! We’re so happy to hear that you love your new Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV.
Your satisfaction means a lot to us, and we truly appreciate you choosing Frigidaire for your home. Enjoy your new refrigerator, and thank you for being a valued Frigidaire customer!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on February 9, 2026
Posted by: sdostie207
[This review was collected as part of a promotion.] I like this so much better than the side-by-side that I had. This fridge has so much more room and I love the bottom drawer freezer.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 10, 2026
Hi sdostie207, thank you for sharing your feedback! We’re so glad to hear you’re enjoying the extra space and the convenience of the bottom drawer freezer. It’s great to know the refrigerator is a better fit for your needs than your previous side-by-side.
If you ever need assistance or have any questions, feel free to contact us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. We’ll be happy to help. - Reed
If you ever need assistance or have any questions, feel free to contact us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. We’ll be happy to help. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn’t work for long
on February 9, 2026
Posted by: Lalalain
[This review was collected as part of a promotion.] It’s a lovely fridge yes, but mine broke down after only five months. The compressor malfunctioned and the refrigerators and the freezer could not keep temperature. So if you purchase this fridge, please make sure you buy the warranty with it. Because that will be the only way you will get it repaired. The company will not send you a new one or a rebate for all the groceries you’ve had to toss due to their faulty appliances.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 11, 2026
Hi there! Thank you for sharing your experience with us. While we’re glad to hear you found the refrigerator visually appealing, we’re truly sorry to learn that it broke down after only five months due to a compressor issue. Losing cooling in both the refrigerator and freezer compartments — and having to discard groceries — is incredibly frustrating and disruptive. We completely understand how upsetting that must have been.
A compressor malfunction so early in the life of the appliance is not something we take lightly. We also regret that you felt unsupported regarding replacement options or food loss. Your experience does not reflect the level of reliability and service we strive to provide.
If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Patrick
A compressor malfunction so early in the life of the appliance is not something we take lightly. We also regret that you felt unsupported regarding replacement options or food loss. Your experience does not reflect the level of reliability and service we strive to provide.
If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent fridge!
on February 9, 2026
Posted by: M_Cook
[This review was collected as part of a promotion.] We have had the 17.6 cubic foot counter depth Frigidaire model for over a week now and are very impressed with the quality and features of this model. Very impressed!
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 10, 2026
Thank you so much for sharing your experience with your refrigerator! We’re thrilled to hear that you are impressed with the quality and features of this model. It’s always wonderful to know that our appliances are meeting our customers’ expectations and adding convenience to daily life.
If you have any questions, need additional assistance, or would like tips on getting the most out of your refrigerator, our team is always here to help. You can connect with us via Live Chat at www.frigidaire.com or reach our Customer Care Team by phone at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and your choice to be a Frigidaire customer. We hope your refrigerator continues to provide exceptional performance and satisfaction for years to come! - Maria
If you have any questions, need additional assistance, or would like tips on getting the most out of your refrigerator, our team is always here to help. You can connect with us via Live Chat at www.frigidaire.com or reach our Customer Care Team by phone at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and your choice to be a Frigidaire customer. We hope your refrigerator continues to provide exceptional performance and satisfaction for years to come! - Maria
Written by a customer while visiting frigidaire.com