Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,435 Reviews)
Rating breakdown 7,435 reviews
5 Stars
5,641
4 Stars
1,503
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
Ice maker is noisy
on February 17, 2026
Posted by: JimA1W5R6
[This review was collected as part of a promotion.] Overall the quality and convenience of this refrigerator is excellent. The only drawback is the ice maker is quite loud at times
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 18, 2026
Hi, thank you for sharing your feedback!
We’re glad to hear that you’re enjoying the quality and convenience of your Frigidaire refrigerator. We appreciate your note about the ice maker noise — some sound is expected during normal operation, and we’re happy to hear it hasn’t affected your overall experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re glad to hear that you’re enjoying the quality and convenience of your Frigidaire refrigerator. We appreciate your note about the ice maker noise — some sound is expected during normal operation, and we’re happy to hear it hasn’t affected your overall experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
First in 30 years
on February 17, 2026
Posted by: Fridge Envy
[This review was collected as part of a promotion.] Excited about our new Frigidaire refrigerator. It was easy to set up and looks great in our remodeled kitchen. Very spacious refrigerator area. Kind of limited freezer space. Happy to have an ice maker after 30 years of using trays.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 18, 2026
Hi there,
Thank you for sharing your excitement with us! We’re so glad to hear your new Frigidaire refrigerator was easy to set up and looks great in your remodeled kitchen — that’s always such a rewarding upgrade. It’s wonderful to know you’re enjoying the spacious refrigerator section, and after 30 years of using trays, having an ice maker must feel like a big convenience!
We appreciate your feedback about the freezer space as well — insights like that are helpful as we continue to improve our designs.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Thank you for sharing your excitement with us! We’re so glad to hear your new Frigidaire refrigerator was easy to set up and looks great in your remodeled kitchen — that’s always such a rewarding upgrade. It’s wonderful to know you’re enjoying the spacious refrigerator section, and after 30 years of using trays, having an ice maker must feel like a big convenience!
We appreciate your feedback about the freezer space as well — insights like that are helpful as we continue to improve our designs.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 17, 2026
Posted by: Resist
[This review was collected as part of a promotion.] Very happy with purchase..told myself I would never go with stainless steel..and here I am with a sleek stainless steel fridge! Didn’t realize how badly my old fridge was keeping our food safe. And it is so easy to clean.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 18, 2026
Hi there. We’re so glad your new stainless steel fridge is exceeding expectations! It sounds like it’s keeping your food safe, looking sleek, and making cleanup a breeze—thank you for sharing your experience with us!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the fridge but it freezes food
on February 16, 2026
Posted by: M Gruber
[This review was collected as part of a promotion.] Love the layout of this fridge and that it’s a smaller model that I can fit into my 1920’s built smaller house. The only thing I don’t like is that it freezes food sitting near the back of the fridge at a stable 35 degree temp. My only solution has been to not put anything back there A I cannot afford another new fridge and don’t want to spend another 10 hrs researching a fridge that will fit through my doors and in my counter spot.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 17, 2026
Hi there,
Thank you for sharing your experience with your Frigidaire model FRFG1723AV. We’re so glad to hear the layout works well for you and that the smaller size is a great fit for your 1920’s home. Finding a refrigerator that fits both the space and your needs can definitely be a challenge, so we’re happy that part has been a success.
We’re sorry to hear that items are freezing near the back of the refrigerator, even with the temperature set at 35°F. On this model, the cold air is introduced from the rear vents, and food placed directly against the back wall can sometimes be exposed to more concentrated airflow, which may cause freezing.
You may find it helpful to slightly adjust the temperature to around 37–38°F for a more balanced fresh food environment. Keeping items a bit forward from the back wall and ensuring the vents aren’t blocked can also improve airflow and reduce the chance of freezing.
If the issue continues or you’d like us to review the settings with you, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8 PM ET. We’re here to help and want to make sure you’re fully satisfied with your refrigerator.
— Reed
Thank you for sharing your experience with your Frigidaire model FRFG1723AV. We’re so glad to hear the layout works well for you and that the smaller size is a great fit for your 1920’s home. Finding a refrigerator that fits both the space and your needs can definitely be a challenge, so we’re happy that part has been a success.
We’re sorry to hear that items are freezing near the back of the refrigerator, even with the temperature set at 35°F. On this model, the cold air is introduced from the rear vents, and food placed directly against the back wall can sometimes be exposed to more concentrated airflow, which may cause freezing.
You may find it helpful to slightly adjust the temperature to around 37–38°F for a more balanced fresh food environment. Keeping items a bit forward from the back wall and ensuring the vents aren’t blocked can also improve airflow and reduce the chance of freezing.
If the issue continues or you’d like us to review the settings with you, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8 PM ET. We’re here to help and want to make sure you’re fully satisfied with your refrigerator.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 16, 2026
Posted by: Bobbythed
[This review was collected as part of a promotion.] Nice frig. It's quiet and does good job making ice
Response from frigidaire.comBy John, Online Outreach Specialist, February 16, 2026
Hi, Bobbythed. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
on February 16, 2026
Posted by: Marva1940
[This review was collected as part of a promotion.] Love the refrigerator inside and out. Easy to wipe clean inside and out.
Disappointed that it doesn’t have a freezer light.
Plus when closing French door it’s loud.
Disappointed that it doesn’t have a freezer light.
Plus when closing French door it’s loud.
However I’m happy with my purchase.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 16, 2026
Hi there! Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your refrigerator and finding it easy to clean both inside and out — that’s always a big plus in daily use.
We understand your disappointment about the missing freezer light and the louder-than-expected sound when closing the French doors. Your insights are valuable and help us improve future designs.
Despite those points, we’re glad to know that overall you’re happy with your purchase and that the refrigerator is meeting your needs. We appreciate you choosing Frigidaire, and we hope it continues to serve you well for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand your disappointment about the missing freezer light and the louder-than-expected sound when closing the French doors. Your insights are valuable and help us improve future designs.
Despite those points, we’re glad to know that overall you’re happy with your purchase and that the refrigerator is meeting your needs. We appreciate you choosing Frigidaire, and we hope it continues to serve you well for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Keeps Food and Beverages Cold
on February 15, 2026
Posted by: ColdnWhite
[This review was collected as part of a promotion.]
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 17, 2026
Thank you for taking the time to share your feedback. We’re glad to hear that your refrigerator is keeping your food and beverages cold! It’s always great to know that our products are performing as expected.
If you have any questions, concerns, or need further assistance with your unit, we encourage you to reach out to our Customer Care team. You can connect with us through Live Chat at Frigidaire.com, or call us directly at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. Our team is happy to help with any guidance, troubleshooting, or additional support you may need to ensure your appliance continues to perform at its best. Thank you again for your feedback, and we appreciate you choosing Frigidaire. – Maria
If you have any questions, concerns, or need further assistance with your unit, we encourage you to reach out to our Customer Care team. You can connect with us through Live Chat at Frigidaire.com, or call us directly at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. Our team is happy to help with any guidance, troubleshooting, or additional support you may need to ensure your appliance continues to perform at its best. Thank you again for your feedback, and we appreciate you choosing Frigidaire. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 15, 2026
Posted by: Dlsm70
[This review was collected as part of a promotion.] I love this fridge! It’s the perfect size for two people. There is a weird popping noise that happens sometimes when we open the freezer that we’ve never figured out, but everything works great. The flash freeze feature is very cool.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 16, 2026
Thank you for sharing your feedback! We’re glad to hear you love your fridge and that it’s the perfect size for you.
The popping noise you’ve noticed is often normal as the fridge adjusts to temperature changes, but we’re happy everything is working well and that you’re enjoying the flash freeze feature. We hope it continues to make storing and freezing your food convenient and easy! If you ever have questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
The popping noise you’ve noticed is often normal as the fridge adjusts to temperature changes, but we’re happy everything is working well and that you’re enjoying the flash freeze feature. We hope it continues to make storing and freezing your food convenient and easy! If you ever have questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com