Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,435 Reviews)
Rating breakdown 7,435 reviews
5 Stars
5,641
4 Stars
1,503
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Definitely an upgrade!
on February 20, 2026
Posted by: jstcarroll
from Simi Valley
[This review was collected as part of a promotion.] We’ve been extremely happy with this fridge. Our last fridge literally froze everything, all of our produce and anything in the bottom shelves. This fridge provides the perfect temperature. It looks clean and modern but it’s also extremely practical and easy to organize, I also love that it’s pretty quiet and the French doors are extremely well made. It’s very modern and looks fantastic and is extremely practical and we are really happy with it, would highly recommend this to a friend or family member!
I would recommend this to a friend!
Response from The InsidersBy Jessica, Online Outreach Specialist, February 23, 2026
Thank you so much for sharing your experience! We’re thrilled to hear how happy you are with your 18 Cu. Ft. Counter-Depth French Door Refrigerator. It’s wonderful to know it’s providing the perfect temperature for your foods, looks sleek and modern, and is practical and easy to organize. We’re especially glad you’re enjoying the quiet operation and high-quality French doors.
We truly appreciate your recommendation and are so happy this fridge has been such a great fit for your home! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We truly appreciate your recommendation and are so happy this fridge has been such a great fit for your home! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting The Insiders
Customer Rating
4
Nice refrigerator
on February 20, 2026
Posted by: Ed1978
[This review was collected as part of a promotion.] Overall this is a very good refrigerator, though I’m not fond of the doors not closing unless done manually, even though it is installed properly. It seems that there is a ‘catch’ when the doors are about 6 inches from closing that prevents complete closing.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 23, 2026
Hi Ed1978! Thank you for sharing your feedback. We’re glad to hear that, overall, you’re satisfied with your refrigerator.
We’re sorry to hear about the difficulty with the doors not closing automatically. That does sound frustrating, and we understand how important smooth operation is for everyday use. The “catch” you’re noticing may be related to the door alignment or gasket seating, which can sometimes require a slight manual adjustment to fully close.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas for improvement in both design and user experience. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re sorry to hear about the difficulty with the doors not closing automatically. That does sound frustrating, and we understand how important smooth operation is for everyday use. The “catch” you’re noticing may be related to the door alignment or gasket seating, which can sometimes require a slight manual adjustment to fully close.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas for improvement in both design and user experience. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far so good!
on February 20, 2026
Posted by: mkwside
[This review was collected as part of a promotion.] So far so good! We knew we would have to adjust to the smaller capacity when switching to a counter depth- so that’s no bother. The only 2 things that bug me slightly is try at the doors don’t always close and you have to be extra mindful that you check, and the box for the ice is tiny. Besides that it works and functions beautifully! I love the freezer drawers, and the organization it offers. I would definitely recommend this fridge to others 🙂
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 23, 2026
Hello mkwside!
Thank you for sharing your experience with the Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator! We’re glad to hear that the refrigerator is functioning beautifully and that you’re enjoying the freezer drawers and overall organization.
We appreciate your feedback regarding the door closure and ice bin size, and we understand how those small details can make a difference. It’s great to know that, despite these minor points, the fridge is meeting your needs and that you would recommend it to others. Thank you for choosing Frigidaire, and we hope you continue to enjoy your refrigerator for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with the Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator! We’re glad to hear that the refrigerator is functioning beautifully and that you’re enjoying the freezer drawers and overall organization.
We appreciate your feedback regarding the door closure and ice bin size, and we understand how those small details can make a difference. It’s great to know that, despite these minor points, the fridge is meeting your needs and that you would recommend it to others. Thank you for choosing Frigidaire, and we hope you continue to enjoy your refrigerator for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love My New Frigidaire!
on February 20, 2026
Posted by: gbobmi
[This review was collected as part of a promotion.] Performs beautifully, nice layout of the interior. Love the bright interior light, and spacious storage for a small refrigerator. Sure beats our old refrigerator!
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 23, 2026
Good day, Gbobmi! Thank you for sharing your experience! We’re thrilled to hear that your Frigidaire refrigerator is performing beautifully and that you love the bright interior light and spacious layout. It’s great to know it’s a noticeable upgrade from your previous refrigerator!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you have a wonderful rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you have a wonderful rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 20, 2026
Posted by: JSCraw1
[This review was collected as part of a promotion.] Nice fridge, bright inside plenty of space.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 23, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying the bright interior and spacious design of your refrigerator. We appreciate you choosing Frigidaire and hope it continues to meet your needs.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 20, 2026
Posted by: Gert1950
[This review was collected as part of a promotion.] So far so good.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 23, 2026
Hi Gert1950, thank you for your feedback! We’re glad to hear that your Frigidaire appliance is performing well so far. Your satisfaction is very important to us!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your appliance! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your appliance! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy So Far
on February 19, 2026
Posted by: SB2026
[This review was collected as part of a promotion.] I’m two weeks in with my Frigidaire refrigerator and so far I’m happy with the purchase. I was surprised how much I like all the storage drawers in the freezer. The only thing I had to purchase was a cheese container as it doesn’t come one.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 23, 2026
Hello SB2026, thank you for sharing your experience! We’re delighted to hear that you’re enjoying your Frigidaire refrigerator and that the freezer’s storage drawers are making organization easy. We appreciate your feedback regarding the cheese container and understand how having everything included can be helpful.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your new refrigerator! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your new refrigerator! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Refrigerator for small spaces
on February 19, 2026
Posted by: jacksonaroundtown
[This review was collected as part of a promotion.] Great Refrigerator for small spaces. Is quiet! Keep in mind, it does not have dual cooling! The freezer is relatively small, and if you want the freezer colder, it also increases the top part. Caution if you do, the eggs will freeze. It also does not come with an ice scoop. We did not hook up the water. It does not come with water dispenser. We did not want either water or ice so didn't matter.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, February 20, 2026
Thank you for sharing your feedback on the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re glad to hear that it’s a great fit for smaller spaces and that you appreciate its quiet operation. Your notes about the freezer size, cooling adjustments, and the absence of dual cooling, ice scoop, and water/ice features are helpful for other customers to consider when evaluating this model.
We appreciate your thoughtful review and hope your refrigerator continues to meet your needs for reliable and efficient cooling in your kitchen. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
We’re glad to hear that it’s a great fit for smaller spaces and that you appreciate its quiet operation. Your notes about the freezer size, cooling adjustments, and the absence of dual cooling, ice scoop, and water/ice features are helpful for other customers to consider when evaluating this model.
We appreciate your thoughtful review and hope your refrigerator continues to meet your needs for reliable and efficient cooling in your kitchen. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com