Customer reviews from frigidaire.ca
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.5
(893 Reviews)
Rating breakdown 893 reviews
5 Stars
560
4 Stars
269
3 Stars
42
2 Stars
10
1 Star
12
94%of customers recommend this product.
(
815 out of
866)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Great features lots of space. Like ice maker in freezer.
on November 20, 2025
Posted by: Toots Everley
Not a month old & just love it. had all fridge before no comparison to this one I have now
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, November 21, 2025
Hi there, we’re thrilled to hear that you’re loving your new refrigerator! It’s wonderful to know that it’s made such a positive difference compared to your previous fridge. If you ever have questions or need assistance, our team is available through Live Chat at Frigidaire.ca or by calling 1 (800) 265-8352, Monday–Friday from 8:30am to 8pm ET and Saturday from 9am to 6pm ET. - Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
love this fridge.
on November 18, 2025
Posted by: Brucie
Love this fridge, perfect size, great lighting, easy controls
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, November 20, 2025
We’re thrilled to hear that you love your fridge! 😊 It’s great to know the size, lighting, and controls are working perfectly for you. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.ca, or call us at 1 (800) 265-8352, Monday - Friday, 8:30am – 8pm ET, and Saturday 9am – 6pm ET. - Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Spacious and efficient, but some kinks
on November 13, 2025
Posted by: JTH1
Satisfied with my new Frigidaire, especially gor the cuboic volume of the main shelves. Only default with me the door quality. They feel a bit light, not always smooth when opening, and the flap on the left door does not flip fully open when the left door is opened last, leading to banging into the right door when closed last
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, November 14, 2025
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the spacious main shelves of your 18 cu ft Counter-Depth French Door Refrigerator.
We appreciate your comments regarding the door operation and flap—your observations are valuable, and we will share them with our product development team to help improve future designs. If you experience any functional issues or need guidance on adjusting the doors, our customer support team is always happy to assist.
We appreciate your business and hope you continue to enjoy your refrigerator. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. & Saturday 9:00 a.m. - 6:00 p.m. ET, and we’ll be happy to assist.
We appreciate your comments regarding the door operation and flap—your observations are valuable, and we will share them with our product development team to help improve future designs. If you experience any functional issues or need guidance on adjusting the doors, our customer support team is always happy to assist.
We appreciate your business and hope you continue to enjoy your refrigerator. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. & Saturday 9:00 a.m. - 6:00 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Will only buy Frigidaire
on November 10, 2025
Posted by: PaulineC
When we moved into our new home it wasn’t even an option not to purchase new Frigidaire appliances. We have always had Frigidaire and love how reliable they are, look great and last!!!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Well organized!
on October 27, 2025
Posted by: Me80
Good purchase. The freezer is a little small but the rest is great!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Good appliance.
on August 3, 2025
Posted by: Lakeside 2024
Keeps everything cold, easy to use. Would have given 4 stars except the left door still after a year does not close smoothly. The compressor is loud on initial start up, quiets after about 5 seconds. The freezer is 3 drawers but from the size could really stand to be 2 drawers to fit larger items. Freezer could also use a light. It does the job though after a year in it keeps good temperature. Our options were limited due to overall size of the unit having to fit an existing opening.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 13, 2025
Thank you for sharing your feedback about your refrigerator. We’re glad to hear it keeps everything cold and is easy to use. We appreciate your detailed comments, as they help us understand your experience better.
We’re sorry to hear about the door closing issue and the compressor noise. Your insights regarding the freezer layout and lighting are also valuable. If you haven't already, we recommend reaching out to our support team so we can assist with the door alignment or any other concerns.
You can connect with us through Live Chat at Frigidaire.ca or call us at 1-800-265-8352, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to help ensure your appliance continues to meet your needs. - Maria
We’re sorry to hear about the door closing issue and the compressor noise. Your insights regarding the freezer layout and lighting are also valuable. If you haven't already, we recommend reaching out to our support team so we can assist with the door alignment or any other concerns.
You can connect with us through Live Chat at Frigidaire.ca or call us at 1-800-265-8352, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to help ensure your appliance continues to meet your needs. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Good Fridge Overall, but Some Issues After a Few Months
on July 23, 2025
Posted by: Starlight0
I’ve had this refrigerator since December 10, 2024, and overall, I really like it. It’s my first time owning a two-door model with the refrigerator on the bottom, and the storage capacity is more than enough for my needs.
Problem: In the past week, I’ve noticed that the right door doesn’t close tightly anymore. I have to push it firmly to make sure it’s sealed, as if the magnetic seal isn’t holding as well as it used to. I have no idea why this issue suddenly started, so I’ll need to check the warranty.
Cons: The ice maker makes a terrible noise, so I keep it disabled.
Suggested improvements: I would love to see an extra drawer dedicated to cheeses and deli meats, as well as a light inside the freezer.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Lack of Manual
on July 14, 2025
Posted by: nhquilter
Have had the refrigerator for a week and my big complaint is that there is no manual to explain cleaning, setting temperature, changing filter, etc. Can't find one online either. I had to find a YouTube video to let me know how to install the door bins. What is this?? I like the refrigerator otherwise. But, like others, sometimes the door don't close properly because the flap doesn't lay flat when closing.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 15, 2025
Hi nhquilter! Thank you for sharing your experience—we’re glad to hear you’re enjoying the refrigerator overall, but we understand how frustrating it can be not to have a manual on hand when you're trying to get familiar with the settings, cleaning, and filter replacement.
To help out, we’ve just sent a copy of the manual to bjrret@yahoo.com. It includes detailed instructions on temperature control, cleaning, filter changes, and more. If the door flap continues to prevent the door from closing properly, that may require a small adjustment or service—feel free to reach out to Frigidaire’s customer care team via live chat at Frigidaire.ca or by calling 1-800-265-8352 for further assistance.
If you need anything else, we're happy to help!
- Reed
To help out, we’ve just sent a copy of the manual to bjrret@yahoo.com. It includes detailed instructions on temperature control, cleaning, filter changes, and more. If the door flap continues to prevent the door from closing properly, that may require a small adjustment or service—feel free to reach out to Frigidaire’s customer care team via live chat at Frigidaire.ca or by calling 1-800-265-8352 for further assistance.
If you need anything else, we're happy to help!
- Reed
Written by a customer while visiting frigidaire.ca