Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,435 Reviews)
Rating breakdown 7,435 reviews
5 Stars
5,641
4 Stars
1,503
3 Stars
171
2 Stars
50
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
on February 27, 2026
Posted by: JM2026
[This review was collected as part of a promotion.] All is good except... As I don't care to use the ice maker, do you have a solution to use the vacated space for making ice the conventional way, i.e. trays?
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 2, 2026
Thank you for your feedback! We’re glad to hear that everything is going well with your 17.6 Cu. Ft. Counter-Depth French Door Refrigerator. For those who prefer not to use the ice maker and want to make ice the traditional way with trays, we suggest utilizing the space in the freezer where the ice maker would be located. The area can be repurposed for ice trays or any other items you'd like to store.
If you need further assistance or tips on optimizing the freezer space, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
If you need further assistance or tips on optimizing the freezer space, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
3
on February 27, 2026
Posted by: IMCI
[This review was collected as part of a promotion.] A great fridge, operationally, and appearance wise, but in showing my advanced age, everything is stored in plain view. There are two drawers for fruit and produce but everything else must be stored out in the open. Eggs, butter, cheeses, cold cuts…. A bit disorganized.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 2, 2026
Hi IMCI,
Thank you for sharing your thoughts with us. We’re so glad to hear that you’re enjoying your refrigerator’s performance and appearance—that’s wonderful to know!
We also appreciate your honest feedback regarding the interior storage layout. We understand that having more concealed or dedicated compartments for items like eggs, butter, cheeses, and cold cuts can help things feel more organized and easier to manage. Your comments are valuable, and insights like this help us continue improving future designs to better meet our customers’ needs.
If you’d like to explore available accessories or organization solutions that may be compatible with your model, we’d be happy to help. Please feel free to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 for further assistance.
Thank you again for taking the time to share your experience.
— Reed
Thank you for sharing your thoughts with us. We’re so glad to hear that you’re enjoying your refrigerator’s performance and appearance—that’s wonderful to know!
We also appreciate your honest feedback regarding the interior storage layout. We understand that having more concealed or dedicated compartments for items like eggs, butter, cheeses, and cold cuts can help things feel more organized and easier to manage. Your comments are valuable, and insights like this help us continue improving future designs to better meet our customers’ needs.
If you’d like to explore available accessories or organization solutions that may be compatible with your model, we’d be happy to help. Please feel free to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 for further assistance.
Thank you again for taking the time to share your experience.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new refrigerator
on February 27, 2026
Posted by: Cat87
[This review was collected as part of a promotion.] Our new refrigerator is wonderful. Love the size and stainless steal.
Response from frigidaire.comBy John, Online Outreach Specialist, February 27, 2026
Hello, Cat87. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect for our small space!
on February 27, 2026
Posted by: BrendaG1958
[This review was collected as part of a promotion.] This model is perfect for our small space. Love the freezer on the bottom. I can see everything in the refrigerator section, no more wasted food! Nice layout of drawers for organization. Although it is a very basic model, it works for us. The trays are a bit fragile looking so might not work with kids. But fine for us.
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 2, 2026
Hello, BrendaG1958! Thank you for sharing your thoughts! We’re so glad this model fits your space perfectly and that you’re enjoying the bottom freezer and organized layout. We appreciate your feedback about the trays and hope they continue to work well for your needs.
If you ever have questions or need support, please don’t hesitate to reach out—connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
If you ever have questions or need support, please don’t hesitate to reach out—connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on February 27, 2026
Posted by: Judy317
[This review was collected as part of a promotion.] I absolutely love this fridge. We had a side by side from the previous owner and the space was terrible. It was hard to get anything to fit in the fridge because of the narrowness. The counter depth worked perfectly too since I have an entryway right next to the side of the fridge.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 27, 2026
Hello Judy317!
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re thrilled to hear that the counter-depth design fits perfectly in your space and that the layout makes storing and accessing your food much easier than your previous fridge.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re thrilled to hear that the counter-depth design fits perfectly in your space and that the layout makes storing and accessing your food much easier than your previous fridge.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 27, 2026
Posted by: Name me
[This review was collected as part of a promotion.] Love my new refrigerator! Size is perfect and love having freezer on bottom.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 27, 2026
Dear Valued Customer!
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re delighted to hear that the size is perfect for your needs and that you’re enjoying the convenience of the bottom freezer.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re delighted to hear that the size is perfect for your needs and that you’re enjoying the convenience of the bottom freezer.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Pleased with refrigerator
on February 26, 2026
Posted by: mnlitmdns
[This review was collected as part of a promotion.] Overall I'm very satisfied with the refrigerator. The only issues are the crispers. After 2-3 days my vegetables go limp. Is there some way to correct this?
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 2, 2026
Hi mnlitmdns! Thank you for sharing your feedback! We’re glad to hear that you’re overall very satisfied with your refrigerator.
We understand your concern about the crispers and how vegetables are going limp after a few days. This can sometimes happen if the humidity settings aren’t optimized or if the drawers aren’t sealed fully.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand your concern about the crispers and how vegetables are going limp after a few days. This can sometimes happen if the humidity settings aren’t optimized or if the drawers aren’t sealed fully.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Fridge
on February 26, 2026
Posted by: JKL13
At first, I thought it was much smaller capacity than my previous refrigerator. After settling on where I wanted to put everything, and purchasing two cheese/deli drawers for one of the shelves, I have plenty of room. The downside is that this model does not have a deli drawer. It has two crisper drawers, which are smaller than my previous LG model, but they are sufficient. I don't like the fact that the top shelf is just flimsy enough that it sags in the middle. I am not putting anything in the middle of that shelf for that reason, and it is still sagging. I love the roominess of the freezer and I love that the freezer has three drawers. My recommendation would be to make the shelves either thicker or stronger to prevent sagging in the center.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 2, 2026
Hello there, JKL13! Thank you for taking the time to share your detailed feedback! We’re glad to hear that you’ve been able to make the most of your Frigidaire refrigerator’s space, especially the roomy freezer with its three drawers. It’s also great to hear that the two crisper drawers are sufficient for your needs.
We appreciate your insights regarding the lack of a deli drawer and the top shelf sagging. Feedback like yours is extremely valuable as it helps us consider improvements for future designs. Your suggestion about thicker or stronger shelves is noted and will be shared with our product team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your refrigerator!
- Maico
We appreciate your insights regarding the lack of a deli drawer and the top shelf sagging. Feedback like yours is extremely valuable as it helps us consider improvements for future designs. Your suggestion about thicker or stronger shelves is noted and will be shared with our product team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your refrigerator!
- Maico
Written by a customer while visiting frigidaire.com