Customer reviews from frigidaire.ca
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.5
(820 Reviews)
Rating breakdown 820 reviews
5 Stars
511
4 Stars
252
3 Stars
37
2 Stars
8
1 Star
12
94%of customers recommend this product.
(
753 out of
798)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
Love the space in this fridge
on April 25, 2025
Posted by: kmne
Bought this fridge a month ago and I’m really liking it! I love the shelves/containers on the fridge doors! Holds so many more condiments than my last fridge. And while smaller than my last fridge, it holds way more. The space is much better utilized. Really enjoying it so far
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
very streamline
on April 28, 2025
Posted by: MBirricana
ice maker is great, fridge very compact but holds lots
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Bin&icemaker
on April 29, 2025
Posted by: Janniepet
Couldn’t get the bins in the door and my ice maker doesn’t work since day one
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 5, 2025
Hello Janniepet! Thank you for sharing your feedback. We're sorry to hear that you've had trouble fitting the door bins and that your ice maker hasn't worked since day one—that's definitely not the experience we want for our consumers. For further assistance, you can reach us via live chat at Frigidaire.ca or by phone at 1 (800) 265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. – Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Frigidaire Fridge
on April 30, 2025
Posted by: Emeka
I bought my fridge 3 months ago and since then I have been enjoying it. So far it is working perfectly.
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Mostly good!
on April 30, 2025
Posted by: Maryjo
I bought it mainly because it’s counter depth.
It’s a pretty basic fridge. For the money, I would’ve expected a couple of extra features…. Like a light in the freezer and a meat/cheese drawer and an alarm if the door is left ajar.. other than that, it’s roomy and bright keeps my food cold.
It’s a pretty basic fridge. For the money, I would’ve expected a couple of extra features…. Like a light in the freezer and a meat/cheese drawer and an alarm if the door is left ajar.. other than that, it’s roomy and bright keeps my food cold.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Lack of Manual
on July 14, 2025
Posted by: nhquilter
Have had the refrigerator for a week and my big complaint is that there is no manual to explain cleaning, setting temperature, changing filter, etc. Can't find one online either. I had to find a YouTube video to let me know how to install the door bins. What is this?? I like the refrigerator otherwise. But, like others, sometimes the door don't close properly because the flap doesn't lay flat when closing.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 15, 2025
Hi nhquilter! Thank you for sharing your experience—we’re glad to hear you’re enjoying the refrigerator overall, but we understand how frustrating it can be not to have a manual on hand when you're trying to get familiar with the settings, cleaning, and filter replacement.
To help out, we’ve just sent a copy of the manual to bjrret@yahoo.com. It includes detailed instructions on temperature control, cleaning, filter changes, and more. If the door flap continues to prevent the door from closing properly, that may require a small adjustment or service—feel free to reach out to Frigidaire’s customer care team via live chat at Frigidaire.ca or by calling 1-800-265-8352 for further assistance.
If you need anything else, we're happy to help!
- Reed
To help out, we’ve just sent a copy of the manual to bjrret@yahoo.com. It includes detailed instructions on temperature control, cleaning, filter changes, and more. If the door flap continues to prevent the door from closing properly, that may require a small adjustment or service—feel free to reach out to Frigidaire’s customer care team via live chat at Frigidaire.ca or by calling 1-800-265-8352 for further assistance.
If you need anything else, we're happy to help!
- Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Good Fridge Overall, but Some Issues After a Few Months
on July 23, 2025
Posted by: Starlight0
I’ve had this refrigerator since December 10, 2024, and overall, I really like it. It’s my first time owning a two-door model with the refrigerator on the bottom, and the storage capacity is more than enough for my needs.
Problem: In the past week, I’ve noticed that the right door doesn’t close tightly anymore. I have to push it firmly to make sure it’s sealed, as if the magnetic seal isn’t holding as well as it used to. I have no idea why this issue suddenly started, so I’ll need to check the warranty.
Cons: The ice maker makes a terrible noise, so I keep it disabled.
Suggested improvements: I would love to see an extra drawer dedicated to cheeses and deli meats, as well as a light inside the freezer.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Good appliance.
on August 3, 2025
Posted by: Lakeside 2024
Keeps everything cold, easy to use. Would have given 4 stars except the left door still after a year does not close smoothly. The compressor is loud on initial start up, quiets after about 5 seconds. The freezer is 3 drawers but from the size could really stand to be 2 drawers to fit larger items. Freezer could also use a light. It does the job though after a year in it keeps good temperature. Our options were limited due to overall size of the unit having to fit an existing opening.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 13, 2025
Thank you for sharing your feedback about your refrigerator. We’re glad to hear it keeps everything cold and is easy to use. We appreciate your detailed comments, as they help us understand your experience better.
We’re sorry to hear about the door closing issue and the compressor noise. Your insights regarding the freezer layout and lighting are also valuable. If you haven't already, we recommend reaching out to our support team so we can assist with the door alignment or any other concerns.
You can connect with us through Live Chat at Frigidaire.ca or call us at 1-800-265-8352, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to help ensure your appliance continues to meet your needs. - Maria
We’re sorry to hear about the door closing issue and the compressor noise. Your insights regarding the freezer layout and lighting are also valuable. If you haven't already, we recommend reaching out to our support team so we can assist with the door alignment or any other concerns.
You can connect with us through Live Chat at Frigidaire.ca or call us at 1-800-265-8352, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to help ensure your appliance continues to meet your needs. - Maria
Written by a customer while visiting frigidaire.ca