Customer reviews from frigidaire.com
Frigidaire - 32 in. Wide 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
67
4 Stars
17
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for Frigidaire - 32 in. Wide 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
New customer
on March 30, 2026
Posted by: sun3306
[This review was collected as part of a promotion.] Just received my new Frigidaire refrigerator going on two weeks now and so far it's working perfectly.
Response from frigidaire.comBy Sam, Online Outreach Specialist, March 31, 2026
Hello Sun3306!
Thank you for sharing your feedback! We’re glad to hear that your new Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator is working perfectly so far and that your first couple of weeks with it have been a positive experience. We appreciate you choosing Frigidaire and hope your refrigerator continues to perform reliably and meet your needs for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback! We’re glad to hear that your new Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator is working perfectly so far and that your first couple of weeks with it have been a positive experience. We appreciate you choosing Frigidaire and hope your refrigerator continues to perform reliably and meet your needs for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
French Door
on March 22, 2026
Posted by: Freezer small
[This review was collected as part of a promotion.] The freezer seems to hold less than my old side by side. Ice maker and water spout very nice!
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 25, 2026
Thank you so much for sharing your feedback! We’re glad to hear you’re enjoying the convenience of the ice maker and water dispenser on your French door refrigerator—that’s great to know they’re working well for you.
We also appreciate your honest note about the freezer capacity compared to your previous side-by-side model. French door designs can sometimes feel different in how space is distributed, and your input is very helpful.
If you ever need assistance or tips on getting the most out of your storage space, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
We also appreciate your honest note about the freezer capacity compared to your previous side-by-side model. French door designs can sometimes feel different in how space is distributed, and your input is very helpful.
If you ever need assistance or tips on getting the most out of your storage space, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect size
on March 20, 2026
Posted by: mimi111
[This review was collected as part of a promotion.] Perfect size to fit into my smaller custom made kitchen space of years ago. Love the sleek updated look and having the water and ice inside.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 23, 2026
Thank you for sharing your feedback! We’re thrilled to hear that your new refrigerator fits perfectly into your custom kitchen space and that you love the sleek, updated design. It’s great to know that the built-in water and ice features are adding convenience to your daily routine.
If you have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
If you have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on March 15, 2026
Posted by: MegR28
[This review was collected as part of a promotion.] The refrigerator works great! It’s a little weird not having handles, but handles would’ve made the footprint feel bigger and we needed a small-space fridge, so we’re getting used to it. The ice maker is great, the water dispenser inside works great, and if you have the correct plumbing situation for your water supply, the water line is easy to set up. While it’s marketed for small spaces, this fridge feels big on the inside. Since the water dispenser is internal, you get a lot of door space. My only complaint is that the high-pitched electrical hum you hear with some electronics seems to be louder than most. When I’m in the kitchen, all I can think about it the high-pitched tone it lets out, and since it’s always running, this tone never goes away. The fridge is on the open, not framed into the cabinetry, so I don’t think there’s any way of lowering or limiting this. Overall, this is a great fridge when it comes to features, size, and cost!!
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 17, 2026
Hi MegR28, thank you for sharing such a detailed review! We’re glad to hear your refrigerator is working great and that it fits your space while still offering plenty of room inside. It’s also wonderful to know you’re enjoying the ice maker and internal water dispenser, as well as the added door storage.
We understand your concern regarding the high-pitched sound. While some operational sounds can be normal, especially from components like the compressor or electronic controls, a noticeable high-pitched tone can certainly be distracting. You may want to ensure the unit is level, not in contact with surrounding surfaces, and that nothing is vibrating against it. Sometimes adjusting placement slightly can help minimize noise.
If the sound persists or seems unusual, we’d be happy to take a closer look with you. Please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET, and our team will be glad to assist further.
— Reed
We understand your concern regarding the high-pitched sound. While some operational sounds can be normal, especially from components like the compressor or electronic controls, a noticeable high-pitched tone can certainly be distracting. You may want to ensure the unit is level, not in contact with surrounding surfaces, and that nothing is vibrating against it. Sometimes adjusting placement slightly can help minimize noise.
If the sound persists or seems unusual, we’d be happy to take a closer look with you. Please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET, and our team will be glad to assist further.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stainless steel Refrigerator
on March 4, 2026
Posted by: Gisele7
[This review was collected as part of a promotion.] Great. Roomy and easy to clean and elegant looking.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 5, 2026
Thank you for sharing your feedback! We’re thrilled to hear that your new stainless-steel refrigerator is roomy, easy to clean, and adding an elegant look to your kitchen.
If you ever have questions or need assistance with your refrigerator, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST. Thank you again for choosing Frigidaire. We’re delighted your refrigerator is both functional and stylish! — Maria
If you ever have questions or need assistance with your refrigerator, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST. Thank you again for choosing Frigidaire. We’re delighted your refrigerator is both functional and stylish! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 1, 2026
Posted by: JRL1029
[This review was collected as part of a promotion.] Plenty of space, great lighting, takes some getting used to the opening handles being so low.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 3, 2026
Hi JRL1029,
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the spacious interior and great lighting — that’s wonderful to know. We understand that the lower handle placement can take a little getting used to, and we appreciate you pointing that out.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the spacious interior and great lighting — that’s wonderful to know. We understand that the lower handle placement can take a little getting used to, and we appreciate you pointing that out.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
2
Leak from water filter housing
on February 27, 2026
Posted by: EducatedConsumer1
[This review was collected as part of a promotion.] The water filter housing is leaking. This seems to be a common problem mentioned by numerous reviews across various sites. The part needed to repair the leak is on backorder. Frigidaire should review this issue and put out some sort of documentation detailing a fix or create a recall. Also, the availability of the needed parts should be expedited.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 2, 2026
Good day, EducatedConsumer1! Thank you for sharing your experience with the water filter housing. We understand how frustrating it must be to deal with a leak, especially when the replacement part is on backorder. Your feedback regarding common reports of this issue is very important, and we truly empathize with the inconvenience this has caused.
We continually review product feedback and part availability to improve our support and product reliability. While we cannot comment on recalls, please be assured that your suggestions about documentation and expedited parts will be shared with our internal teams for consideration.
If you have any additional suggestions, comments, or concerns, or would like assistance tracking your replacement part, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for reaching out, and we hope you have a great rest of your day! - Maico
We continually review product feedback and part availability to improve our support and product reliability. While we cannot comment on recalls, please be assured that your suggestions about documentation and expedited parts will be shared with our internal teams for consideration.
If you have any additional suggestions, comments, or concerns, or would like assistance tracking your replacement part, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for reaching out, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Refrigerator
on February 26, 2026
Posted by: RDKetchum
[This review was collected as part of a promotion.] Great refrigerator. I love the size.
Response from frigidaire.comBy John, Online Outreach Specialist, February 26, 2026
Hi, RDKetchum. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com