Customer reviews from frigidaire.com
Frigidaire - 32 in. Wide 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
67
4 Stars
17
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for Frigidaire - 32 in. Wide 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
on May 1, 2026
Posted by: Peggymcl
[This review was collected as part of a promotion.] Great ice maker
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 1, 2026
Hello Peggymcl!
Thank you for sharing your feedback on the Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG2033AV).
We’re happy to hear that you’re enjoying the ice maker—having a reliable and efficient one can make a big difference in everyday use. It’s great to know your refrigerator is delivering in that area.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on the Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG2033AV).
We’re happy to hear that you’re enjoying the ice maker—having a reliable and efficient one can make a big difference in everyday use. It’s great to know your refrigerator is delivering in that area.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Fourth is the winner
on April 27, 2026
Posted by: Grandma D A V E
[This review was collected as part of a promotion.] My new Frigidaire is good, but I'm not sure how reliable it will be as it is #4. The first one had cracked crisper drawers, #2 the water filter leaked, #3 had a big gouge and the water filter leaked. After a month of trying, we've had this one for a week and it seems to be working well.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 29, 2026
Thank you for sharing your experience, and we’re very sorry to hear about the repeated issues you’ve encountered with your previous units.
We understand how frustrating it must have been to go through multiple replacements due to cracked drawers, cosmetic damage, and water filter leaks. This is not the level of quality or reliability we aim to provide, and we regret the inconvenience and time this has caused you.
We’re glad to hear that your current refrigerator is now operating as expected after a difficult start. We recognize that trust is earned over time, and we appreciate your patience throughout this process.
If you experience any concerns moving forward, we strongly encourage you to contact our customer care team at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
We understand how frustrating it must have been to go through multiple replacements due to cracked drawers, cosmetic damage, and water filter leaks. This is not the level of quality or reliability we aim to provide, and we regret the inconvenience and time this has caused you.
We’re glad to hear that your current refrigerator is now operating as expected after a difficult start. We recognize that trust is earned over time, and we appreciate your patience throughout this process.
If you experience any concerns moving forward, we strongly encourage you to contact our customer care team at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love our new Frigidaire!
on April 27, 2026
Posted by: Grego2015
[This review was collected as part of a promotion.] The French door style is awesome, and this fridge is very well built.
Response from frigidaire.comBy Sam, Online Outreach Specialist, April 27, 2026
Hello Grego2015!
Thank you for taking the time to share your feedback on your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG2033AV)!
We’re delighted to hear that you’re enjoying the French door design and that the build quality has met your expectations. Creating appliances that are both stylish and well-built is something we take great pride in, and it’s wonderful to know your refrigerator is delivering on both.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback on your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG2033AV)!
We’re delighted to hear that you’re enjoying the French door design and that the build quality has met your expectations. Creating appliances that are both stylish and well-built is something we take great pride in, and it’s wonderful to know your refrigerator is delivering on both.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on April 13, 2026
Posted by: Don556
[This review was collected as part of a promotion.] My new Frigidaire Refrigerator is beautiful and works great it is everything i was looking for in refrigerator
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 13, 2026
Thank you so much for your 5-star review! We’re thrilled to hear your new refrigerator is beautiful and working great. We really appreciate your support! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 11, 2026
Posted by: David8865
[This review was collected as part of a promotion.] Love this Frigidaire, it’s so easy to work and nice looking exterior
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 14, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying the ease of use and the stylish exterior. We appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Premium Look, Superior Performance
on April 11, 2026
Posted by: HomeChefCT
[This review was collected as part of a promotion.] I am beyond impressed with this unit. It fits perfectly with my kitchen aesthetic and truly lives up to the 'premium' label. Beyond just looking great, it operates quietly and efficiently. Definitely a worthwhile investment for anyone looking to upgrade their home.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 14, 2026
Hi there. Thank you for your feedback! We’re thrilled to hear the unit fits your kitchen aesthetic and is delivering quiet, efficient performance. We appreciate you choosing Frigidaire and are glad it’s been a worthwhile upgrade for your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new fridge
on April 6, 2026
Posted by: Pbom777
[This review was collected as part of a promotion.] We had another Frigidaire (oven and dishwasher also Frigidaire) came with the house but it wasn’t counter depth and it had water and ice in the door, this one is counter depth inside water and ice tray in bottom freezer. Love that I have better access to my food, the regular depth hid food and ice maker froze over too often on the side by side, I love this design and even the stainless steel is different and doesn’t show finger prints, easier to clean. Only think is I don’t know how to manually shut off ice maker if we needed to. Looked on line and in our booklet but can’t find instructions. This fridge fits my space so much better.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 8, 2026
Hi Pbom777, thank you for sharing your detailed feedback! We’re thrilled to hear that you love the new counter-depth design, improved access to your food, and the convenient ice and water tray in the bottom freezer. It’s great to know the stainless steel finish is easy to clean and resists fingerprints.
Regarding the ice maker, most Frigidaire models have a switch or lever inside the ice maker module to turn it off manually. If you can’t locate it, our support team can guide you step by step. You can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help! — Reed
Regarding the ice maker, most Frigidaire models have a switch or lever inside the ice maker module to turn it off manually. If you can’t locate it, our support team can guide you step by step. You can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help! — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
French door compact fridge
on April 5, 2026
Posted by: sbattosai
[This review was collected as part of a promotion.] So far so good, it's been only 5 days since installation but I'm pleased by the quietness, the space and the overall quality of the fridge. Time will tell about its durability but everything went very well, from ordering to deliver to installation.
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 8, 2026
Thank you for sharing your feedback! We’re delighted to hear that your new refrigerator is meeting your expectations so far, from its quiet operation to the spacious design and overall quality.
We appreciate your confidence in our ordering, delivery, and installation process and hope the refrigerator continues to perform well for years to come.
If you have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire! – Maria
We appreciate your confidence in our ordering, delivery, and installation process and hope the refrigerator continues to perform well for years to come.
If you have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire! – Maria
Written by a customer while visiting frigidaire.com