Customer reviews from frigidaire.com
Frigidaire - 32 in. Wide 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.8
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
67
4 Stars
17
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for Frigidaire - 32 in. Wide 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
33” Counter depth fridge
on June 18, 2026
Posted by: CLM3
[This review was collected as part of a promotion.] Good size for my small galley kitchen
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 19, 2026
Hi, CLM3!
Thank you for sharing your feedback on your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator. We’re glad to hear it’s a good fit for your small galley kitchen and is meeting your space needs well.
We truly appreciate you taking the time to share your experience. If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
Thank you for sharing your feedback on your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator. We’re glad to hear it’s a good fit for your small galley kitchen and is meeting your space needs well.
We truly appreciate you taking the time to share your experience. If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge
on June 18, 2026
Posted by: Renee9880
[This review was collected as part of a promotion.] So far so good! Runs great, always loved Frigidaire refrigerators!
Response from frigidaire.comBy John, Online Outreach Specialist, June 18, 2026
Hello, Renee9880. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
Excellent option
on June 14, 2026
Posted by: MST454
[This review was collected as part of a promotion.] The fridge is great and fits in the space we have nicely, lots of space inside and the freezer is very functional. I appreciate the water and ice dispensers. I wish there was another drawer for butter, cold cuts, and cheese.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 16, 2026
Hi, MST454!
Thank you for sharing your feedback on your Frigidaire refrigerator. We’re glad to hear it fits your space well and that you’re enjoying the spacious interior, freezer functionality, and the convenience of the water and ice dispensers.
We also appreciate your suggestion about adding an additional drawer for items like butter, cold cuts, and cheese. Feedback like this is very helpful and will be shared with our product team as we continue improving design and storage options.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
Thank you for sharing your feedback on your Frigidaire refrigerator. We’re glad to hear it fits your space well and that you’re enjoying the spacious interior, freezer functionality, and the convenience of the water and ice dispensers.
We also appreciate your suggestion about adding an additional drawer for items like butter, cold cuts, and cheese. Feedback like this is very helpful and will be shared with our product team as we continue improving design and storage options.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Mixed opinion but bright and easy
on June 12, 2026
Posted by: Uacowboy
[This review was collected as part of a promotion.] It’s ok, opening with door handless isn’t the best and the plastic divider in the middle of the doors isn’t wielding and hits the other door on closing. - but it’s nice looking and bright.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 15, 2026
Hi there, Uacowboy! Thank you for sharing your feedback. We're glad to hear that you find the refrigerator attractive and appreciate the bright interior. At the same time, we're sorry to learn that the handleless door design has not met your expectations and that you're experiencing concerns with the center door divider contacting the opposite door when closing. We understand how these issues can affect your overall experience and appreciate you bringing them to our attention.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet, Sleek Looking Fridge
on June 11, 2026
Posted by: ericWA
[This review was collected as part of a promotion.] So far so good. We love the flat front with water dispenser inside. Ice size is good and overall this fridge is noticeably quieter than our previous one.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 12, 2026
Dear Valued Customer!
Thank you for sharing your feedback! We’re glad to hear that your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator is meeting your expectations. It’s great to know you’re enjoying the sleek flat front design with the interior water dispenser, along with the well-sized ice production and quieter performance compared to your previous refrigerator. We truly appreciate you choosing Frigidaire and hope you continue to enjoy your appliance for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback! We’re glad to hear that your Frigidaire 20 Cu. Ft. Counter-Depth French Door Refrigerator is meeting your expectations. It’s great to know you’re enjoying the sleek flat front design with the interior water dispenser, along with the well-sized ice production and quieter performance compared to your previous refrigerator. We truly appreciate you choosing Frigidaire and hope you continue to enjoy your appliance for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
French door counter depth refrigerator
on June 4, 2026
Posted by: Happy2026
There was a leak in the water filter connection when the refrigerator was received. It was repaired the next day by Pro appliances where the refrigerator was bought. After the repair, there has been no problems. The size is perfect for the space. The water dispenser inside saves space makes the door shelf space roomier.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 8, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear the issue with the water filter connection was quickly resolved by Pro Appliances and that your refrigerator has been working well since the repair. It’s also great to know the size fits your space and that you’re enjoying the convenient interior water dispenser and added door storage space.
If you need any further assistance or have additional concerns, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear the issue with the water filter connection was quickly resolved by Pro Appliances and that your refrigerator has been working well since the repair. It’s also great to know the size fits your space and that you’re enjoying the convenient interior water dispenser and added door storage space.
If you need any further assistance or have additional concerns, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love our refrigerator
on June 2, 2026
Posted by: Suzanne9921
[This review was collected as part of a promotion.] Easy to install. Fits perfectly. Has bright lighting and sturdy shelves. Very pleased
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 3, 2026
Hello Suzanne9921, thank you for sharing your feedback. We’re glad to hear the installation was easy and that the unit fits perfectly in your space. It’s also great to know you’re enjoying the bright interior lighting and sturdy shelves, and that overall you’re very pleased with your Frigidaire appliance.
We appreciate you taking the time to share your experience, and we’re happy the product is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We appreciate you taking the time to share your experience, and we’re happy the product is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Super quiet and sleek
on May 27, 2026
Posted by: FrigiCher
[This review was collected as part of a promotion.] This fridge makes hardly any noise when it's running, almost to the point where I think it stopped working. The only awful, horrible noise it makes is when the ice maker goes off randomly and it sounds like someone has buzzed your front door... I don't understand why they made it so loud. Thankfully you can turn off the ice maker once you find the hidden button underneath it, but I don't know how you live with it if you want to use the ice maker.
Also, this was the only fridge this size on the market that I found that had decent shelf options for the main compartment. Most of them didn't allow for a tall milk gallon to fit there because they shelves were all too close together, and so your only option is to place the milk in the door, which I personally don't like and I read in the reviews of fridges from plenty of other people saying they don't like it either. Still, in an ideal world, every single fridge including this one would have 10 different levels/options for shelves all along the sides of the main compartment to let every user customize their space...but they don't. It wouldn't cost any more money to add more grooves so I don't understand it and it feels like lazy design even from Frigidaire. Nevertheless, I'm happy with the few options this Frigidaire gave us for shelves, plus a model with no handles on the front of the unit, and that's why I bought this one after looking at so many different brands and models. I hope it works well for years to come because then I will be a Frigidaire customer for life.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 29, 2026
Hi there. Thank you for your detailed feedback. We’re glad to hear you’re enjoying the quiet performance, flexible shelving, and overall design of your new Frigidaire refrigerator, and that it was the right fit after comparing many options.
We also appreciate your comments about the ice maker noise and shelf adjustability. Input like yours is very helpful and will be shared with our product team as we continue to improve.
Thank you for choosing Frigidaire—we hope your refrigerator continues to serve you well for years to come.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We also appreciate your comments about the ice maker noise and shelf adjustability. Input like yours is very helpful and will be shared with our product team as we continue to improve.
Thank you for choosing Frigidaire—we hope your refrigerator continues to serve you well for years to come.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com