Customer reviews from frigidaire.ca
Frigidaire - 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.4
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
12
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
94%of customers recommend this product.
(
16 out of
17)
Customer Reviews for Frigidaire - 20 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Customer Rating
2
Defects and misleading
on January 12, 2026
Posted by: Dasim
Problem with the left, waiting now for 2 months for defect piece?
Water dispenser works but room temperature? What is fresh water, I thought it would be cold water, not so at all????
Water dispenser works but room temperature? What is fresh water, I thought it would be cold water, not so at all????
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, January 13, 2026
We’re very sorry to hear about the issues you’re experiencing with your refrigerator and the delay in receiving the replacement part. We understand how frustrating it must be to wait, and we apologize for the inconvenience.
Regarding the water dispenser, the cold-water function should provide chilled water, so we want to ensure your unit is working correctly. Kindly lookout an email from us or you can give us a call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Regarding the water dispenser, the cold-water function should provide chilled water, so we want to ensure your unit is working correctly. Kindly lookout an email from us or you can give us a call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Awesome feature
on February 15, 2026
Posted by: John from Canada
I bought this last month. It is very efficient, spacious and affordable.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, February 16, 2026
Hi there, our valued customer. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us at 1-800-265-8352, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.ca
Customer Rating
5
I like the feature of the water inside the fridgidaire
on March 7, 2026
Posted by: Harley58
Very happy with my purchase, alote of space in the fridgidaire
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 9, 2026
Thank you for sharing your experience!
We’re glad to hear that you’re very happy with your 20 Cu. Ft. Counter-Depth French Door Refrigerator and that the spacious interior is meeting your needs.
We hope it continues to provide convenience and reliable performance in your kitchen. If you have any questions about features or maintenance, please don't hesitate to connect with us via phone call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
We’re glad to hear that you’re very happy with your 20 Cu. Ft. Counter-Depth French Door Refrigerator and that the spacious interior is meeting your needs.
We hope it continues to provide convenience and reliable performance in your kitchen. If you have any questions about features or maintenance, please don't hesitate to connect with us via phone call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
5
J’adore!
on March 8, 2026
Posted by: Québecfr
Tres bon réfrigérateur, beaucoup d’espace. Petit bémol, l’eau n’est pas froide. Sinon on adore.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, March 10, 2026
Bonjour! Merci de nous avoir fait part de vos commentaires. Nous sommes ravis d'apprendre que vous appréciez votre réfrigérateur et que son espace répond bien à vos besoins. C'est formidable de savoir qu'il vous plaît.
Par ailleurs, nous sommes désolés d'apprendre que l'eau n'est pas aussi froide que vous l'espériez. Nous comprenons votre déception et nous vous remercions de nous l'avoir signalée. Vos commentaires sont importants et nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience.
Si vous avez besoin d'aide, n'hésitez pas à nous contacter par clavardage en direct sur www.frigidaire.ca ou à appeler notre service à la clientèle au 1 800 265-8352, du lundi au vendredi, de 8 h 30 à 20 h (HNE). Nous serons heureux de vous aider. – Patrick
Par ailleurs, nous sommes désolés d'apprendre que l'eau n'est pas aussi froide que vous l'espériez. Nous comprenons votre déception et nous vous remercions de nous l'avoir signalée. Vos commentaires sont importants et nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience.
Si vous avez besoin d'aide, n'hésitez pas à nous contacter par clavardage en direct sur www.frigidaire.ca ou à appeler notre service à la clientèle au 1 800 265-8352, du lundi au vendredi, de 8 h 30 à 20 h (HNE). Nous serons heureux de vous aider. – Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love it
on March 21, 2026
Posted by: Harley58
It’s quite big inside and I like ice maker inside the freezer
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, March 24, 2026
Hi there, Harley58! Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the spacious interior of your Frigidaire refrigerator and that the ice maker in the freezer is a feature you like. It’s great to know it’s meeting your needs!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Perfect Refrigerator with water and ice
on April 7, 2026
Posted by: Lourich
I replace old refrigerator with this new Frigidaire counter depth French door. Size was perfect.
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, April 7, 2026
Thank you for sharing your experience with your new 20 cu. ft. counter-depth French door refrigerator. We’re delighted to hear that the size was a perfect fit for your space and that the upgrade from your previous refrigerator met your needs.
We appreciate your feedback and are glad that this unit has been a good addition to your kitchen. Thank you for choosing Frigidaire! Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
We appreciate your feedback and are glad that this unit has been a good addition to your kitchen. Thank you for choosing Frigidaire! Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
3
For What It's Worth
on April 9, 2026
Posted by: Giulio
We have had this three weeks and its pretty well what we expected. It's roomy inside even thought its counter depth which is really nice . The inside water dispenser is more convenient than I thought it would be. What we didn't expect was all the weird noises it makes during the night and while its making ice.I have not seen or heard from Frigidaire about my100 rebate card??? or any confirmation of my 4 year warrenty??
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, April 10, 2026
Thank you for sharing your experience with your 20 Cu. Ft. Counter-Depth French Door Refrigerator. We’re glad to hear that the interior space and counter-depth design are meeting your expectations, and that the internal water dispenser has proven to be a convenient feature.
We understand, however, that the noises you’re hearing—especially during nighttime operation and ice-making—can be concerning. While some sounds such as humming, clicking, or ice dropping are considered normal during the refrigeration cycle, we appreciate that unexpected or frequent noises can be disruptive. If the sounds seem excessive or unusual, our team would be happy to help assess whether service may be needed.
Regarding your $100 rebate and 4-year warranty registration, we apologize for any uncertainty. These items are typically processed separately after submission and may take some time for confirmation. To ensure everything is on track, feel free to reach out to us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
We understand, however, that the noises you’re hearing—especially during nighttime operation and ice-making—can be concerning. While some sounds such as humming, clicking, or ice dropping are considered normal during the refrigeration cycle, we appreciate that unexpected or frequent noises can be disruptive. If the sounds seem excessive or unusual, our team would be happy to help assess whether service may be needed.
Regarding your $100 rebate and 4-year warranty registration, we apologize for any uncertainty. These items are typically processed separately after submission and may take some time for confirmation. To ensure everything is on track, feel free to reach out to us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
1
If i could give no stars I would
on April 12, 2026
Posted by: Carnette
Leaking at waterline connection and under the fridge on opposite side. Turned off water supply and leak continued. Does not make much ice. Ruined my hardwood flooring. This from day one of using product. Delivered end of March got appointment April 22 to fix issue. Had to turn off water supply to home ,each time water turned on leak resumes.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, April 16, 2026
Thank you for sharing your experience.
We’re very sorry to hear about the issues you’ve had with your 20 cu. ft. counter-depth French door refrigerator, especially the water line leak from day one of use and the resulting damage to your flooring. A water leak that continues even after shutting off the supply is not normal and indicates a serious issue with the water connection or internal water system that requires immediate and proper repair.
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
We’re very sorry to hear about the issues you’ve had with your 20 cu. ft. counter-depth French door refrigerator, especially the water line leak from day one of use and the resulting damage to your flooring. A water leak that continues even after shutting off the supply is not normal and indicates a serious issue with the water connection or internal water system that requires immediate and proper repair.
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca