Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
571
4 Stars
106
3 Stars
22
2 Stars
7
1 Star
8
82%of customers recommend this product.
(
32 out of
39)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Family fun!
on December 28, 2025
Posted by: Samsungupgradesfun
[This review was collected as part of a promotion.] This TV is seriously awesome for all our movie nights! The picture quality is so good, it makes everything look incredibly vibrant. Plus, it's been a total game-changer for our video game sessions too. The refresh rate is super smooth, so no more annoying lag during intense moments. Honestly, it's the perfect addition to our entertainment setup.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Big and clear
on December 29, 2025
Posted by: Wowbop
[This review was collected as part of a promotion.] Best picture ever. Want more around the house. Great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC!
on December 30, 2025
Posted by: NoName
[This review was collected as part of a promotion.] This tv was a real game changer when we upgraded! The screen is so nice and clear. Because we watch a lot of F1 racing our old TV was very pixelated. This is nice and sharp! The sound is great but we also upgraded to a sound bar package that really made the entire viewing experience amazing. We also love the Smart Things features with our phones! Another great perk of owning so many Samsung products!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Purchased as gift
on January 5, 2026
Posted by: Gift giver
from Upstate NY
Bought this TV as a gift . I have a two year old similar model QT60T that we really like. It has a very well integrated interface for ease of use. Connectivity is easy to navigate. Excellent picture with bright colors and excellent viewing in family room from many different angles. Highly recommend the backlit QLED design for great picture quality at a reasonable cost.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV for it's price
on January 5, 2026
Posted by: G8RZ76
This is a good TV for the price. The one thing I would charge is to add one more HDMI port.
Written by a customer while visiting Samsung US
Customer Rating
2
Black Line on Screen
on January 5, 2026
Posted by: Angel
from Rancho Cordova, CA
After turning this on I noticed that there is a solid black line on the screen. The remote is difficult to figure out; the volume & channel buttons are very hard to use. I don't like that the remote is solar.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 5, 2026
Angel,
Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.
You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.
In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.
If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.
You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.
In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.
If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Super display.
on January 5, 2026
Posted by: Loka
I love the TV, the solar remote sucks, very difficult to use. I wish Samsung had a DVR with great storage so I didn't have to use my Tablo for play and pause on local tv stations.
Written by a customer while visiting Samsung US
Customer Rating
3
Initial setup
on January 5, 2026
Posted by: Frustrated ed
Initial set up was not easy. The remote is to small and poorly labeled. The step-by-srep process is too lengthy and complex using the remote (as noted above) and the tv has not been able to connect with the Samsung interface (whatever that is).
Response from Samsung USBy Samsung Specialist, January 5, 2026
Hi there,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US