Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
571
4 Stars
106
3 Stars
22
2 Stars
7
1 Star
8
82%of customers recommend this product.
(
32 out of
39)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Crisp Pictures and Immersive Audio
on December 5, 2025
Posted by: Vikings
[This review was collected as part of a promotion.] The Q series has got nice screen with darker blacks and sharper images.
You will notice the smoothness in high demand videos.
The audio quality is amazing with rich bass.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
TV has 2 significant issues as I see them...
on December 5, 2025
Posted by: domino6378
[This review was collected as part of a promotion.] A good TV overall but when switching between channels sound varies widely - not supposed to do that as a it has a feature to limit that behavior. 2nd issue - does not correctly expand some SD channels to fit the over-all screen size. No longer has the "stretch" option as did my older Samsung. Specifically, the History channel only fills a very narrow band on the screen and makes for an uncomfortable view. Other than these two issues the color and contrast are outstanding. Some on screen choices are layed out in a confusing fashion and the remote is a toy! But, still a good value for the money!
Value
3
Response from Samsung USBy Samsung Specialist, December 5, 2025
domino6378,
Thank you for sharing your experience with volume fluctuations on your Samsung Q7F TV. Sudden changes in volume can often be related to audio settings or content differences between sources or apps.
Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now
When adjusting the image size, please keep in mind that available size options may vary depending on the input signal and the type of content you're viewing.
To adjust the image size on your TV, navigate to: Home > left directional key > Settings > All Settings > Picture > Picture Size Settings. From there, you can select options like Fit to Screen, Zoom and Position, or choose a Picture Size such as 16:9 Standard, Custom, or 4:3.
Should you need more help, we're here for you. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations on your Samsung Q7F TV. Sudden changes in volume can often be related to audio settings or content differences between sources or apps.
Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now
When adjusting the image size, please keep in mind that available size options may vary depending on the input signal and the type of content you're viewing.
To adjust the image size on your TV, navigate to: Home > left directional key > Settings > All Settings > Picture > Picture Size Settings. From there, you can select options like Fit to Screen, Zoom and Position, or choose a Picture Size such as 16:9 Standard, Custom, or 4:3.
Should you need more help, we're here for you. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great so far
on December 5, 2025
Posted by: Linetech
[This review was collected as part of a promotion.] The main problem with this tv is that I can't hook my hearing aid blue tooth device to it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality
on December 5, 2025
Posted by: Nonick
[This review was collected as part of a promotion.] This is actually the same model as I had for the last 7 years. Has excellent picture and sound quality. I also like many of the additional channels that samsung includes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture, but no audio output
on December 5, 2025
Posted by: OrvilleSax
[This review was collected as part of a promotion.] Great picture. Disappointed to discover there is no optical output on my model.
Value
3
Response from Samsung USBy Samsung Specialist, December 8, 2025
OrvilleSax,
Thank you for sharing your thoughts on the available inputs for the Q7FD. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8FD Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/qled-tv/65-class-qled-tv-q7f-sku-qn65q7faafxza/
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the available inputs for the Q7FD. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8FD Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/qled-tv/65-class-qled-tv-q7f-sku-qn65q7faafxza/
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Picture is whole different level
on December 5, 2025
Posted by: HRamirez
[This review was collected as part of a promotion.] The picture is totally different from tvs a year old . Once you watch a movie or game on this TV all other television seems to be cloudy, or faded. I was skeptical aswell, but proven wrong and I'm ok with that.. My only problem is I have to save up to purchase one for bedroom..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung TV Review Reward Offer
on December 5, 2025
Posted by: LovemyTB
[This review was collected as part of a promotion.] I love this TV and it's the best 4k tv I've ever watched anything on and proud that I own it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture at a great price
on December 5, 2025
Posted by: Samsung4Life
[This review was collected as part of a promotion.] Earlier this year I moved into a new house which prompted me to buy a tv for my room. After doing research trying to figure out which one to go with I decided to buy a Samsung TV. Its been nice at nights to watch movies and shows. The only thing I would say lacks is the processing it takes to go from home to an app and vice versa. Other than that its been great.
Value
4
Written by a customer while visiting Samsung US