Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.8
(640 Reviews)
Rating breakdown 640 reviews
5 Stars
523
4 Stars
90
3 Stars
18
2 Stars
5
1 Star
4
89%of customers recommend this product.
(
24 out of
27)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
4
First QLED T.V acquarided 2025
on August 28, 2025
Posted by: EalvarezDS1888
[This review was collected as part of a promotion.] First time buyer for QLED. Choosed the 65 inch option. Image quality impressive. With air tv channels AI constantly improves image even with lower signal.
Internal OS and apps working fine, easy to navigate and voice control makes it more fun. Internal Web browser app it's a likeble option for me.
First time into cloud gaming ,fearing latency issues with my slow internet connection but smoothness and reliability primed.
Being able to pair my outdated sound bar via bluetooth seemed to increse sound quality than previous fiber Optic sound input.
By the moment is good investment and increase my Family' entertainment quality.
Internal OS and apps working fine, easy to navigate and voice control makes it more fun. Internal Web browser app it's a likeble option for me.
First time into cloud gaming ,fearing latency issues with my slow internet connection but smoothness and reliability primed.
Being able to pair my outdated sound bar via bluetooth seemed to increse sound quality than previous fiber Optic sound input.
By the moment is good investment and increase my Family' entertainment quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Exceeded expectations.
on September 5, 2025
Posted by: gy15455
[This review was collected as part of a promotion.] Primarily using the TV for streaming movies and sports. Easy to navigate, impressive picture. Sound ok but recommend a soundbar.
Accessing this particular model on Samsung’s site for specs isn’t very easy and the startup instructions included with the tv left a bit to be desired but overall pleased with the purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Always wanted a Samsung
on September 5, 2025
Posted by: gotarheels
[This review was collected as part of a promotion.] I watch a lot of tv!! I have been extremely disappointed in the brightness of the tv.
It seems all of the programs are darker than my old set. I am also not extremely happy with the tiny device to turn it on and change the channels
It seems all of the programs are darker than my old set. I am also not extremely happy with the tiny device to turn it on and change the channels
I admit I am older, and computer illiterate,but Not everyone who buys your tv's are.
I do not know how to download or upload!
I do not know how to download or upload!
Value
3
Response from Samsung USBy Samsung Specialist, September 8, 2025
gotarheels, We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung Q7F TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer. You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference. Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference. Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Having trouble with my TV after up grade
on September 20, 2025
Posted by: Stormy
[This review was collected as part of a promotion.] The problem is that after the up grade I am having trouble with it when I try getting back on Sectrum Cable here in Texas. I have to go through three different t steps to get it where I can watch or lesson to music. I have tried different ways to change it. I just don’t like to your techs due I can not understand them.
Value
3
Response from Samsung USBy Samsung Specialist, September 22, 2025
Stormy, Thanks for sharing your experience. If you've already reached out to Spectrum's customer service without resolution, please call Samsung Support for additional troubleshooting at 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality for and affordable price.
on September 21, 2025
Posted by: LehFaFe89
[This review was collected as part of a promotion.] The only thing I miss is the optical digital audio output. I’ve had to rely on Bluetooth to connect my soundbar, but that introduces a slight lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Home Screen needs work
on September 22, 2025
Posted by: LaluzRick
[This review was collected as part of a promotion.] When ‘surfing’ for something to watch, you’ll run into something after 5 or so minutes you say - nah & move on BUT ‘it’ will stay in Continued Watching until time pushes it out. I would appreciate the ability to remove those mistakes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
QLED Is the FUTURE
on September 29, 2025
Posted by: xXCgruntXx
[This review was collected as part of a promotion.] Interested in seeing whats next pixels look great whenI connect my gpd win 4 upto it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing tv for price
on October 1, 2025
Posted by: Jelacy
[This review was collected as part of a promotion.] Very happy with tv. Price...can't beat. Smart TV is great. Clarity is great so far!!!
Value
5
Written by a customer while visiting Samsung US