Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.8
(640 Reviews)
Rating breakdown 640 reviews
5 Stars
523
4 Stars
90
3 Stars
18
2 Stars
5
1 Star
4
89%of customers recommend this product.
(
24 out of
27)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
This is a great value TV. Samsung is 2nd to none.
on October 13, 2025
Posted by: Lottie143
[This review was collected as part of a promotion.] The ease of use , and features, plus the affordability of this TV only make this Samsung TV stand out more from the crowd. The picture quality is astounding, I have guests commenting about it all the time. This makes my 5th Samsung tv and would not own anything else. I currently own 3 and I am still using my first one which is 17 years old. You just can’t go wrong this brand. Love my Samsung TV’s .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on October 13, 2025
Posted by: Hiker4
[This review was collected as part of a promotion.] I watch movies, sports, soaps.
The features are difficult to operate. Its definitely not user friendly. I still cannot figure it out. Very difficult. There is a pop ad from AI wanting me to do somwthing. I dont even understand what it wants me to do. I have to wait for it to clear to continue seeing the tv. I dont need that!
I had a smart samsung tv and the picture was great. This tv has an awful picture quality. The images appear olive tone, there are shadows. Sometimes the background is bluish. I get some red freckles sometimes that ruin the vision. The face colors are weird, sometimes olive, sometimes very red.
I tried to adjust the picture to no avail. I wish I would have known it was going to be so bad, I would have bought something else.
Oh well, live and learn. Will definitely NOT RECOMEND THIS TV TO ANYONE.
The features are difficult to operate. Its definitely not user friendly. I still cannot figure it out. Very difficult. There is a pop ad from AI wanting me to do somwthing. I dont even understand what it wants me to do. I have to wait for it to clear to continue seeing the tv. I dont need that!
I had a smart samsung tv and the picture was great. This tv has an awful picture quality. The images appear olive tone, there are shadows. Sometimes the background is bluish. I get some red freckles sometimes that ruin the vision. The face colors are weird, sometimes olive, sometimes very red.
I tried to adjust the picture to no avail. I wish I would have known it was going to be so bad, I would have bought something else.
Oh well, live and learn. Will definitely NOT RECOMEND THIS TV TO ANYONE.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Hiker4,
Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Pro
Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsun QLed Tv
on October 14, 2025
Posted by: SamsungGuru
[This review was collected as part of a promotion.] 65 Inch TV fits well in my living room and compliments my Samsung Soundbar. Both tv and sounbar is controlled by one remote and synced right up
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best 4K tv in this range
on October 14, 2025
Posted by: Saurabh
[This review was collected as part of a promotion.] Excellent TV I just love the picture quality and sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on October 14, 2025
Posted by: DMC9321
[This review was collected as part of a promotion.] Just love how you can use the Smart Things app to control your Samsung TV from your phone! Also, love all of the available apps on my Samsung TV! I enjoy watching it on my Tiki over the water during sunset!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clarity pic
on October 14, 2025
Posted by: LivingRoom
[This review was collected as part of a promotion.] Color and clarity are excellent. Had a previous model and chose a new one based on longevity of the old one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like the Picture quality.
on October 14, 2025
Posted by: NYJets
[This review was collected as part of a promotion.] I enjoy watching sports and streaming movies. Easy to navigate the home screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv for the money
on October 14, 2025
Posted by: kvicen
[This review was collected as part of a promotion.] I use this tv in my living room and it's great. Good quality and picture for the price.
Value
5
Written by a customer while visiting Samsung US