Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
571
4 Stars
106
3 Stars
22
2 Stars
7
1 Star
8
82%of customers recommend this product.
(
32 out of
39)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Picture Perfect!!
on September 5, 2025
Posted by: SportsArenainview
[This review was collected as part of a promotion.] Sports and movies and youtube are great choices for us!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy my new Samsung TV, with a clear picture.
on September 5, 2025
Posted by: Andibus
[This review was collected as part of a promotion.] I use my Samsung TV mostly for watching sports and movies. I like how the remote has separate buttons for Netflix and Prime. These are very helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Quality
on September 5, 2025
Posted by: Tommy75
[This review was collected as part of a promotion.] For television mostly through streaming. First time streamers and the Samsung TV makes it simple!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV SAMSUNG
on September 5, 2025
Posted by: Joss76
[This review was collected as part of a promotion.] The Samsung 65-inch TV delivers outstanding picture quality with sharp detail, vibrant colors, and impressive clarity, making every scene look lifelike. Its user-friendly menus are easy to navigate, ensuring a smooth experience even for first-time users. The TV offers broad compatibility with external devices such as gaming consoles, laptops, and streaming gadgets, guaranteeing flexibility for different needs. One of its best features is the seamless integration with other Samsung products, like soundbars, creating an immersive home theater experience right out of the box. With built-in support for SmartThings and Google Home, the TV can be managed effortlessly from a distance, whether adjusting settings, switching inputs, or controlling volume, all through your phone or voice commands. Combining superb image fidelity, intuitive controls, and smart connectivity, this Samsung 65-inch TV is an excellent choice for anyone seeking performance, convenience, and integration in a modern home entertainment setup
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too complicated and no directions.
on September 5, 2025
Posted by: Markstv
[This review was collected as part of a promotion.] It’s my entertainment and very difficult to operate. Might hook my old TV back up
Value
3
Response from Samsung USBy Samsung Specialist, September 5, 2025
Markstv, We're sorry to hear you've found your Q7F TV hard to use. To help you understand your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides. The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture, but...
on September 5, 2025
Posted by: Trying
[This review was collected as part of a promotion.] We set up the Samsung television, but we are unable to get the remote to change the channels. We have Comcast for our cable and the Comcast remote works well on everything except changing the volume. So we have to use both remotes to watch TV. I have been unable to pair the sound bar with the TV also. Maybe eventually it will all come together?
Value
3
Response from Samsung USBy Samsung Specialist, September 8, 2025
Hello, Thanks for your review. To change the channel using your SolarCell Remote, locate the thin rocker button just below the Play/Pause key and above the Prime Video shortcut. Push up (^) to go up one channel or push down (v) to go to the next channel. Just below the Back button and above the Netflix hotkey, you’ll find a thin rocker-style button with a (+) on top and a (–) below. Push up on this button to raise the volume, or down to lower it. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides. The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation. This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist
Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation. This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
QLED SMART TV
on September 6, 2025
Posted by: savry77
[This review was collected as part of a promotion.] I like this TV very much, the picture quality is exemplary but I do have one issue
with this product. The remote is seriously deficient! It runs on solar cells for power, so if one leaves it next to the bed overnight theres a good chance it will run out of power and seriously degrade the tv viewing experience upon turning the set on the next day. I purchased a battery operated substitute remote and now all's well. samsung should do better and ditch the solar remote, utilize a universal battery operated remote.
with this product. The remote is seriously deficient! It runs on solar cells for power, so if one leaves it next to the bed overnight theres a good chance it will run out of power and seriously degrade the tv viewing experience upon turning the set on the next day. I purchased a battery operated substitute remote and now all's well. samsung should do better and ditch the solar remote, utilize a universal battery operated remote.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Upgrade
on September 6, 2025
Posted by: TheDave
[This review was collected as part of a promotion.] The picture is great on this TV, a huge upgrade from my 2020 model. Still has issues in dark light scenes and some light bleed. Overall it is way better than the previous generation!
Value
4
Written by a customer while visiting Samsung US