Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(722 Reviews)
Rating breakdown 722 reviews
5 Stars
576
4 Stars
107
3 Stars
23
2 Stars
8
1 Star
8
81%of customers recommend this product.
(
34 out of
42)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
3
apps are buggy
on August 22, 2025
Posted by: mota420
[This review was collected as part of a promotion.] Tv has a great picture, only issue is the apps on the TV are really buggy... Sometimes they won't load! Other then that great tv...
Value
3
Response from Samsung USBy Samsung Specialist, August 25, 2025
mota420,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has Great features, Great Picture quality
on August 22, 2025
Posted by: DreamDancer
[This review was collected as part of a promotion.] I use my TV for almost everything! I watch movies,stream,gaming, watch regular TV, and to listen to music!
I just love my TV, I don't know what I would do without it!
I just love my TV, I don't know what I would do without it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on August 22, 2025
Posted by: Tv2phone
[This review was collected as part of a promotion.] Beautiful picture for streaming. Like looking through a window.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 22, 2025
Posted by: Joby3034
[This review was collected as part of a promotion.] I love this television. I use it for movies, streaming, and mirroring my phone. The display is excellent and the capabilities are what I need. I've also got a Samsung Galaxy smartphone I use to interact with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Qled masterpiece
on August 22, 2025
Posted by: Good25
[This review was collected as part of a promotion.] The TV's been great. Great for gaming, great for high-definition, content has the ability to work hand in hand with other Samsung devices, meaning you can see screen share displayed, tapping your phone to the right corner of the TV. The only issue I have with this device is that the included Samsung screensavers cause Screen burn in and on a TV. This expensive Samsung's warranty department being out of manufacturer. Compliance will not help me get a new display without a huge upfront cost, which I feel like the included screen saver, causing the burn in on the display is something internal that should be hated. Can I get rectified? And held liable for any warranty claim outside of the one year manufacturer warranty.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Samsung plus channels that it comes with
on August 22, 2025
Posted by: Sunnyd
[This review was collected as part of a promotion.] I use it for streaming and movies and YouTube. I do have an issue with it occasionally not going to the Samsung movie that I selected.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV!
on August 22, 2025
Posted by: Waylyn
[This review was collected as part of a promotion.] Fabulous television for a great price! Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture quality, ice remote control, fast res
on August 22, 2025
Posted by: Grevello
[This review was collected as part of a promotion.] We purchased this TV for our basement as a secondary entertainment room. After switching to this new Samsung TV, the basement has now become the family’s first choice. Whether it’s movies, video games, music, or sports, this area has quickly become everyone’s favorite spot—all thanks to the new Samsung TV!
Value
5
Written by a customer while visiting Samsung US