Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
571
4 Stars
106
3 Stars
22
2 Stars
7
1 Star
8
82%of customers recommend this product.
(
32 out of
39)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
3
great picture
on July 31, 2025
Posted by: Supermom
[This review was collected as part of a promotion.] I wear hearing aids and there is not an audio/optical out connection to plug in a streamer or sound system speakers. This T V is no use to me.
Value
3
Response from Samsung USBy Samsung Specialist, July 31, 2025
Supermom,
Thank you for sharing your thoughts on the available inputs for the Q7FB. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the available inputs for the Q7FB. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Missing optical audio output connector
on September 12, 2025
Posted by: David P
from Ocala, FL
I had to take it back. 1 it was a pain to setup, but I finally got it setup and went to start hooking it up to my surround system... that's problem #2 WHERE IS THE OPTICAL AUDIO OUPT!?! I was looking at cheaper tvs that had it so why was this tv missing it? Needless to say I took it back and got a LG and it's far superior.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, September 15, 2025
Hi David P, Thank you for sharing your thoughts on the available inputs for the Q7F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above. For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/qled-tv/55-class-qled-tv-q7f-sku-qn55q7faafxza/
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Does not yet support Spectrum TV app
on April 11, 2025
Posted by: CurtFahl
I purchased on 4/9/2025 and after setup realize the TV does not support Spectrum TV app. I may need to return it if the next software update doesn't include Spectrum. See my support ticket number: 2318140600. Please notify me when this TV will support Spectrum TV app.
Response from Samsung USBy Samsung Specialist, April 11, 2025
[April 25, 2025 at 2:42 PM EDT]
Hi CurtFahl,
We wanted to provide you with some good news - the Spectrum app is now available to install on your 2025 TV.
If you need any help installing or using the app, please reach us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[April 11, 2025 at 1:08 PM EDT]
CurtFahl,
Thank you for sharing your review. We understand the frustration when a specific app isn’t available. App availability is determined through collaboration with our content partners and may vary by TV model and region. We continue to work on expanding our app library, so we recommend checking the App Home Screen periodically for the latest updates. You may also want to contact Spectrum directly for the most accurate information regarding app compatibility and configuration with Samsung's 2025 models.
If you have any further concerns or need assistance with your Q7F TV, our Support team is available daily from 8AM to 12AM EST at 1-800-SAMSUNG, or you can reach us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Hi CurtFahl,
We wanted to provide you with some good news - the Spectrum app is now available to install on your 2025 TV.
If you need any help installing or using the app, please reach us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[April 11, 2025 at 1:08 PM EDT]
CurtFahl,
Thank you for sharing your review. We understand the frustration when a specific app isn’t available. App availability is determined through collaboration with our content partners and may vary by TV model and region. We continue to work on expanding our app library, so we recommend checking the App Home Screen periodically for the latest updates. You may also want to contact Spectrum directly for the most accurate information regarding app compatibility and configuration with Samsung's 2025 models.
If you have any further concerns or need assistance with your Q7F TV, our Support team is available daily from 8AM to 12AM EST at 1-800-SAMSUNG, or you can reach us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
W TV
on July 21, 2025
Posted by: CoolDude
from Cedar Rapids Iowa
BEST TV EVER, I GOT IT FOR MY BDAY AND I LOVE THE QUALITY AND SOUND AWARENESS, SUCH A AMAZING INVESTMENT!!!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tvs are the best
on April 2, 2025
Posted by: MintedWizzard
[This review was collected as part of a promotion.] The product is excellent like everything Samsung eco.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My living room tv
on April 3, 2025
Posted by: Momofgirlz
[This review was collected as part of a promotion.] Probably one of the best TVs I've owned. The picture is beautiful and the speaker on the TV itself is amazing don't even use my soundbar as much now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung TV
on April 12, 2025
Posted by: Sweetpea67
[This review was collected as part of a promotion.] One of the best purchases I have ever made! The picture quality is incredible, I plugged my firestick in and now I stream movies and sports. My house is the place to be for my friends and I when we all want to watch a movie or concert, the sound is also top notch! I would recommend to anyone looking to purchase a new television!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Not incentivized honest review
on November 30, 2025
Posted by: Home Movie Watcher
from Georgia
I bought the 98 inch and paired it with the Q990F soundbar system. I have regrets buying this television. The richness of the colors is amazing. I’m most impressed by the deep blacks and how it handles reds. With a lot of tvs red screams “look at me, here I am” but not here. Red stays in its place and does its job and its job only. All other colors are handled just as well…… except white. White seems to bleed beyond its intended borders and comes across as a bit too bright. Keep in mind I have made no adjustments to the tv. These are colors straight out the box. I watched a live sporting event in 4k and the tv handled it superbly. The teams’ uniforms were crisp and I could see blades of grass on the field. The fast paced action was also handled with ease. Buy the tv. You won’t regret it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, December 1, 2025
Hello,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Written by a customer while visiting Samsung US