Customer reviews from Samsung US
Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.8
(640 Reviews)
Rating breakdown 640 reviews
5 Stars
523
4 Stars
90
3 Stars
18
2 Stars
5
1 Star
4
89%of customers recommend this product.
(
24 out of
27)
Customer Reviews for Samsung - 98 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
2
TV is smarter than me!
on October 28, 2025
Posted by: KGBanker
[This review was collected as part of a promotion.] All we wanted is a new TV that supplies the channels offered by our local cable company. I was on the phone with the cable company 45 minutes getting it set up. Now, it takes several buttons to get to their streaming app, which often doesn't connect, causing us to unplug, wait, then plug back in. There are many icons for other streaming apps. So far, each wants me to register and pay a monthly subscription. Why can't I get the local channels for free, at an easy to locate location on the TV?!!! Makes me want to go back to an antenna!
Value
2
Response from Samsung USBy Samsung Specialist, October 29, 2025
Hi,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7FB TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7FB TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Blew My Expectations Out of the Water!
on April 9, 2025
Posted by: StarrShops
[This review was collected as part of a promotion.] I’ve had TVs before, but nothing touches the Samsung 50’’ Q7F QLED 4K TV—this thing is a game-changer. The picture quality? INSANE. Every scene looks like it was filmed right in front of me. The colors are so vibrant it’s almost disrespectful to other TVs. Deep blacks, crystal-clear whites, and details I didn’t even know I was missing. Watching 4K content feels like a private IMAX screening in my living room.
The QLED technology makes a massive difference. Even in a bright room, there’s zero glare—everything is sharp and vivid. Gaming on it? Butter-smooth. The low latency and motion handling make every frame count. I’ve actually replayed cutscenes just to watch the detail again. And don’t even get me started on the sound. It’s rich, balanced, and fills the room without needing a soundbar—although it pairs beautifully if you add one.
The interface is fast, clean, and makes streaming easy. I can jump between Netflix, YouTube, and live TV with zero lag. And the voice remote? Chef’s kiss. It’s like this TV was built to make life easier—and it does.
This isn’t just a TV. It’s a full-blown entertainment upgrade. Samsung didn’t just make a product—they made an experience. If you’re on the fence, just get it. You’ll thank yourself every time you turn it on
Value
5
Response from Samsung USBy Samsung Specialist, April 9, 2025
Hi StarrShops,
Thanks for the review! With 4K Upscaling on your Q7F QLED 4K, even lower-resolution content looks crisp and detailed, bringing every scene to life in near 4K quality.
If you ever need assistance – whether it’s optimizing your settings or anything else – reach out to Samsung Support at 1-800-SAMSUNG (8 AM – 12 AM EST, 7 days a week).
You can also visit the Samsung Support page online to:
• Chat live with an expert
• Find manuals, software updates, and warranty details
• Register your TV for easy support, exclusive promos, and more
Appreciate you choosing Samsung!
~ Samsung Specialist
Thanks for the review! With 4K Upscaling on your Q7F QLED 4K, even lower-resolution content looks crisp and detailed, bringing every scene to life in near 4K quality.
If you ever need assistance – whether it’s optimizing your settings or anything else – reach out to Samsung Support at 1-800-SAMSUNG (8 AM – 12 AM EST, 7 days a week).
You can also visit the Samsung Support page online to:
• Chat live with an expert
• Find manuals, software updates, and warranty details
• Register your TV for easy support, exclusive promos, and more
Appreciate you choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Quite a nice and good looking tv
on May 14, 2025
Posted by: Kyle4078
[This review was collected as part of a promotion.] I mainly use it for streaming and prefer it overall, also pretty good for gaming too really good tv
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
great picture
on July 31, 2025
Posted by: Supermom
[This review was collected as part of a promotion.] I wear hearing aids and there is not an audio/optical out connection to plug in a streamer or sound system speakers. This T V is no use to me.
Value
3
Response from Samsung USBy Samsung Specialist, July 31, 2025
Supermom,
Thank you for sharing your thoughts on the available inputs for the Q7FB. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the available inputs for the Q7FB. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Missing optical audio output connector
on September 12, 2025
Posted by: David P
from Ocala, FL
I had to take it back. 1 it was a pain to setup, but I finally got it setup and went to start hooking it up to my surround system... that's problem #2 WHERE IS THE OPTICAL AUDIO OUPT!?! I was looking at cheaper tvs that had it so why was this tv missing it? Needless to say I took it back and got a LG and it's far superior.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, September 15, 2025
Hi David P, Thank you for sharing your thoughts on the available inputs for the Q7F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above. For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/qled-tv/55-class-qled-tv-q7f-sku-qn55q7faafxza/
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Does not yet support Spectrum TV app
on April 11, 2025
Posted by: CurtFahl
I purchased on 4/9/2025 and after setup realize the TV does not support Spectrum TV app. I may need to return it if the next software update doesn't include Spectrum. See my support ticket number: 2318140600. Please notify me when this TV will support Spectrum TV app.
Response from Samsung USBy Samsung Specialist, April 11, 2025
[April 25, 2025 at 2:42 PM EDT]
Hi CurtFahl,
We wanted to provide you with some good news - the Spectrum app is now available to install on your 2025 TV.
If you need any help installing or using the app, please reach us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[April 11, 2025 at 1:08 PM EDT]
CurtFahl,
Thank you for sharing your review. We understand the frustration when a specific app isn’t available. App availability is determined through collaboration with our content partners and may vary by TV model and region. We continue to work on expanding our app library, so we recommend checking the App Home Screen periodically for the latest updates. You may also want to contact Spectrum directly for the most accurate information regarding app compatibility and configuration with Samsung's 2025 models.
If you have any further concerns or need assistance with your Q7F TV, our Support team is available daily from 8AM to 12AM EST at 1-800-SAMSUNG, or you can reach us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Hi CurtFahl,
We wanted to provide you with some good news - the Spectrum app is now available to install on your 2025 TV.
If you need any help installing or using the app, please reach us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[April 11, 2025 at 1:08 PM EDT]
CurtFahl,
Thank you for sharing your review. We understand the frustration when a specific app isn’t available. App availability is determined through collaboration with our content partners and may vary by TV model and region. We continue to work on expanding our app library, so we recommend checking the App Home Screen periodically for the latest updates. You may also want to contact Spectrum directly for the most accurate information regarding app compatibility and configuration with Samsung's 2025 models.
If you have any further concerns or need assistance with your Q7F TV, our Support team is available daily from 8AM to 12AM EST at 1-800-SAMSUNG, or you can reach us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
W TV
on July 21, 2025
Posted by: CoolDude
from Cedar Rapids Iowa
BEST TV EVER, I GOT IT FOR MY BDAY AND I LOVE THE QUALITY AND SOUND AWARENESS, SUCH A AMAZING INVESTMENT!!!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tvs are the best
on April 2, 2025
Posted by: MintedWizzard
[This review was collected as part of a promotion.] The product is excellent like everything Samsung eco.
Value
5
Written by a customer while visiting Samsung US