It is such an upgrade from my old Galaxy S9 that it took me a little time to understand all of the features. I'm getting the hang of it. I do miss the earphone jack for a wired microphone.
Response from ATT.comBy AT&T CARE - Isabella, January 27, 2026
Thank you for sharing this situation with us, Emma. We're truly sorry to hear that you still haven't received your phone yet. This situation is understandably frustrating, and we can see why you’d want this resolved quickly.
To help our team look into what happened and guide you through the next steps, please fill out this self‑service form: https://www.att.com/get-support/?source=ILC309046520 They’ll be able to review your situation in detail and follow up with you directly.
We appreciate you taking the time to share this feedback. It helps us improve and better support you moving forward.