The new phone is cool. Your online support is lacking.
Thank you.
Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Hey there, thank you for sharing your thoughts with us. We’re glad to hear you’re enjoying your new Samsung Galaxy S25FE phone! We’re sorry to learn that your experience with our online support didn’t meet your expectations. Your feedback is important, and we’ll be sharing it with our team so we can improve. If you’d like, please reach out to us by completing our self- service form: https://www.att.com/get-support/?source=ILC208383817, so our experts can assist you directly. We appreciate you taking the time to help us get better and for choosing AT&T.