Customer reviews from lg.com
LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Black Steel
Average customer rating
4.4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
25
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Black Steel
Customer Rating
5
From Skeptical to Seriously Impressed
on February 25, 2026
Posted by: Kang L
from NJ
[This review was collected as part of a promotion.] I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Here's my review:
I’ve used this washer about 6 times over the past 6 weeks, and I genuinely look forward to doing laundry with it! ;)
First, it’s beautiful. I love the clean, minimal design. There aren’t a bunch of knobs and buttons everywhere. It’s just a sleek touchscreen panel, and it makes the whole laundry area feel more modern.
The feature I ended up loving (a lot) the most is the automatic detergent dispenser (ezDispense). I was actually concerned about this because I had seen some mixed reviews, but it completely won me over. You get two detergent reservoirs, so you don’t have to measure detergent every time or keep bottles sitting out. I currently use one for my regular detergent and the other one for delicates. Once they’re filled, you can just put the bottles away and forget about it — it makes the space feel so much tidier.
The reservoirs are also bigger than they look, which surprised me. When I first turned the machine on, it gave me a empty detergent error, but that was just because ezDispense setting is turned on by default. If you don’t want to use it, you can turn off the setting or even configure it to use just one reservoir. I also love that you can set the exact amount of detergent you want as the default and tweak it per load if needed. It feels very customizable without being complicated.
The preset cycles have also been really nice. I’ve tried AI wash, swimwear, dresses, and bedding. I especially love the swimwear cycle (I never thought about having swimwear washed by a machine; always handwashed them before.. so I''m happy!). It’s nice not having to think too much about the settings; the machine kind of takes care of it for you.
Performance-wise, it just does its job really well. It handles large loads easily, and it’s surprisingly quiet. Even during high spin cycles, it stays very stable and doesn’t shake or move around.
The ThinQ app is another small thing that I didn’t think I’d care about but actually appreciate. Getting notifications when a cycle finishes is convenient, especially when I’m doing other things around the house.
Overall, I’m honestly impressed. It feels thoughtfully designed, powerful, and easy to use. I didn’t get the SideKick pedestal washer initially, but after using this, I can see how it would be an amazing addition — I’ll probably add it later.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG, March 2, 2026
Hi, Kang! We appreciate you sharing your experience with your LG Washer, and it’s great to hear how much you’re enjoying the sleek design, ezDispense feature, and the helpful preset cycles. The quiet performance, large capacity, and ThinQ notifications really make laundry feel easier, and it’s wonderful knowing the unit has been such a strong fit for your routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on February 25, 2026
Posted by: Hailey_Shin
from Cliffside park
[This review was collected as part of a promotion.] The delivery was so smooth and installation was quick.
I love it’s sleek and modern design. Very quiet machine, barely hear the noise.
Huge capacity, easy to operate. I didn’t even need to read the manual.
I am very happy with my new washer.
I love it’s sleek and modern design. Very quiet machine, barely hear the noise.
Huge capacity, easy to operate. I didn’t even need to read the manual.
I am very happy with my new washer.
I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 26, 2026
Hi, Hailey! Thank you for sharing your thoughts about your LG Washer. We understand your inquiry regarding the LG Washer performance and we are happy to hear that the sleek design and quiet operation have made such a positive difference for you. To maintain the fresh performance you can run the Tub Clean cycle once a month to prevent buildup. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Quiet, Powerful, and a Big Upgrade
on February 25, 2026
Posted by: Scotty W
[This review was collected as part of a promotion.] I am a friend of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
We’ve been using the WM9900HSA and it’s been a great upgrade. It has a large capacity, so I can wash bedding and towels in fewer loads, and the spin cycle leaves clothes noticeably drier. It’s also much quieter than our old washer.
We also purchased the matching washer pedestal, which I highly recommend. The added height makes loading and unloading much more comfortable, and the extra storage space is a bonus.
I like how sleek it looks and how easy the controls are to use. Overall, it feels high-end, efficient, and does a thorough job cleaning. I’m really happy with it so far.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 2, 2026
Hello, Scotty! We appreciate you sharing your experience with your LG Washer, and it’s great to hear how much of an upgrade it’s been for your home. The large capacity, quieter operation, and noticeably drier clothes after the spin cycle really highlight what makes this LG washer feel high‑end and efficient. Pairing it with the matching LG pedestal was a smart move too—extra height and extra storage always make laundry day a little smoother!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Aesthetically pleasing and functional
on March 17, 2026
Posted by: washingmachineluver
[This review was collected as part of a promotion.] I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Looks super sleek and modern while simple to use. The automatic detergent dispenser is very convenient since it will measure out the appropriate amount for every wash. Very large capacity makes it easy to washing bedding in one go. There are a lot of handy cycles like the steam cleaning and self clean options.
Response from lg.comBy LG, March 18, 2026
Hello! We’re glad to hear your LG Washer is bringing both style and convenience into your home. The sleek look, large capacity, and helpful features like the automatic detergent dispenser, steam cycles, and self‑clean options really shine when they fit smoothly into everyday routines. Thanks for sharing your experience with us! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
2.3
Features
2.3
Quality
2.3
Value
2.3