Customer reviews from lg.com
LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Black Steel
Average customer rating
4.4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
25
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Black Steel
Customer Rating
1
Really Disappointed
on August 30, 2025
Posted by: Anonymous
from Gilroy, Ca
I am really disappointed in the washers performance. I loved my old washer and dryer, we moved, so I bought the top of the line. I focused on large capacity. I don’t like that there is no bleach compartment and having the soap and softener preloaded makes it impossible to switch between laundry products. I am also disappointed in the amount of stains that remain on our clothes after washing them. My whites aren’t getting white and towels don’t smell fresh. So expensive and I’m soooo disappointed.
Pros: Features/Settings
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care, August 30, 2025
Hey there! We appreciate your review of your SIGNATURE LG front-load washer. We recommend adding bleach directly to the tub via bleach tablets or packets while using warm or hot water when washing white garments. We cannot stress enough not to use liquid bleach with this washer. We also have a quick guide if you're experiencing odor or not fresh-smelling loads of laundry here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. If you are experiencing smells and bleach stains after this, please send us a message on social media @LGUSSupport. We would like to be of assistance and help out until you get fresh white loads of laundry completed without a hitch! ~ Ryan
Written by a customer while visiting lg.com
Customer Rating
1
Bad Design
on September 20, 2025
Posted by: GBOlaz
from Texas
From the door the dispenser “ door open issue started. Secondly, I am not sure what LG was thinking by not including liquid bleach in the dispenser.. This move is awful and insensitive.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Digital Care Team, September 21, 2025
Thank you for sharing your experience with the WM9901HBA washer, this model uses the ezDispense® system, which is optimized for detergent and softener, but it does not include a built-in bleach dispenser. This was designed to prioritize detergent automation and fabric protection, but your feedback is valuable and will be shared with our teams. If you have additional feedback, be sure to reach us through social media @LGUSSupport! ^Jose
Response from lg.comBy LG Digital Care Team, September 20, 2025
Hey there. We understand how certain design choices on your LG washer can impact your experience, especially when you rely on your appliance to perform consistently. Your feedback highlights areas where we can better meet expectations. It’s important to us that our products support your routine with ease and reliability. However, we want to help you with your door. Please email us at lgdigitalcare@lg.sprinklrsupport.com with your contact details and a brief description of what you're experiencing. Thanks for letting us know what matters most to you, and we will be waiting for your message so we can help you. ^David
Written by a customer while visiting lg.com
Customer Rating
5
So Pretty and Work So Good!
on November 13, 2025
Posted by: Daniel Brown
The design is so pretty and looks very luxury! My friends all say it’s so beautiful. I didn’t think it will work this good because some reviews not so good, but really it’s amazing. I like it so much and I want to tell my friends to buy too!
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, November 19, 2025
Hi, Daniel. Thank you for sharing your thoughts about your LG Washer! It's awesome to hear that you love the beautiful, luxury design and that it’s performing even better than expected. It’s wonderful to know your friends admire it too and that you’re excited to recommend it to others. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
A washer that works as hard as I do
on April 1, 2026
Posted by: Darel_537
[This review was collected as part of a promotion.] I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
The drum is no joke, king bedding, comforters, oversized towels, all in one shot. I’m a big fan of the touchscreen, is clean and intuitive, no fumbling through confusing menus. ezDispense is the real standout, fill the reservoir once and it automatically doses the right amount of detergent, i don’t have to be measuring every time. This machine just works, and it makes laundry day feel effortless.
The drum is no joke, king bedding, comforters, oversized towels, all in one shot. I’m a big fan of the touchscreen, is clean and intuitive, no fumbling through confusing menus. ezDispense is the real standout, fill the reservoir once and it automatically doses the right amount of detergent, i don’t have to be measuring every time. This machine just works, and it makes laundry day feel effortless.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 5, 2026
Hi, Darel! We’re excited to hear how much you’re enjoying your LG Washer. That spacious drum sounds like it’s handling everything you throw at it—king bedding, comforters, oversized towels—with room to spare. The touchscreen’s clean layout and intuitive controls make the whole experience feel modern, and LG ezDispense truly shines when it takes the guesswork out of detergent. It’s great knowing the machine is making laundry day feel effortless from start to finish! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
A Beautiful Upgrade That Exceeded My Expectations
on February 14, 2026
Posted by: WM9900HSA
from NJ
[This review was collected as part of a promotion.] I am a [friend or family member] of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I’ve always known that among Korean brands, LG stands at the top when it comes to home appliances. That’s why our washer and dryer were already LG, and we’ve been extremely satisfied with them—they were the top-tier models at the time of purchase and have performed beautifully.
When I found out that I had been selected to try this new washer, I honestly felt like I had won the lottery. Seeing it in person made me even happier—the design is sleek, modern, and truly luxurious. It instantly elevated the look of our laundry room.
Since I was already familiar with LG products, getting started was effortless. What impressed me most was how thoroughly it cleans with just a small amount of detergent. Once again, I’m amazed by LG’s outstanding quality and performance.
I feel honored to have had this opportunity, and I’m already convincing my husband that we should upgrade our dryer to the matching model. Having the full set would make our laundry room look even more elegant and cohesive.
Thank you, LG!
When I found out that I had been selected to try this new washer, I honestly felt like I had won the lottery. Seeing it in person made me even happier—the design is sleek, modern, and truly luxurious. It instantly elevated the look of our laundry room.
Since I was already familiar with LG products, getting started was effortless. What impressed me most was how thoroughly it cleans with just a small amount of detergent. Once again, I’m amazed by LG’s outstanding quality and performance.
I feel honored to have had this opportunity, and I’m already convincing my husband that we should upgrade our dryer to the matching model. Having the full set would make our laundry room look even more elegant and cohesive.
Thank you, LG!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 16, 2026
Hi! We appreciate you sharing such a warm and thoughtful review of your experience with the LG washer. The way you described the sleek design, the effortless setup, and the impressive cleaning performance really shows how naturally the LG unit fit into your home. It’s great to hear that it elevated your laundry space and even has you thinking about completing the set with the matching LG dryer. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Premium in Every Detail
on February 16, 2026
Posted by: JinL
from New Jersey
[This review was collected as part of a promotion.] I am a family of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
This is my first time using a Signature product, and now I truly understand why it is considered a premium line. Even though it features a touchscreen, the interface is incredibly smooth and responsive. Everything transitions quickly and effortlessly.
The capacity is impressive. It easily handles large loads, including bulky bedding, without any issues. I connected it with LG ThinQ, and I was honestly surprised by how many features are available. There are so many settings I can configure and personalize. Being able to customize the washer to fit my own preferences makes it extremely convenient and enjoyable to use.
One feature I especially appreciated is the interior light. When I ran my first load, I was curious to see how it was performing. Being able to turn on the light and check inside while it was running gave me reassurance that everything was working properly.
There has been a lot of discussion about the automatic detergent dispenser, and I agree that it can feel a bit confusing at first. I adjusted some settings incorrectly in the beginning and accidentally ran a load without detergent. However, once I got used to the system, I found it incredibly convenient. It also made me realize that I had been using far more detergent than necessary before. The automatic dispensing system helps ensure the proper amount is used every time.
I also purchased the SideKick pedestal washer as an accessory. It integrates seamlessly with the main unit, and I can control it directly from the primary washer. That level of integration is both convenient and thoughtfully designed.
As for drawbacks, the detergent drawer is located at the bottom of the machine. Most washers have it positioned at the top, so having it lower does feel slightly inconvenient. Additionally, there is no dedicated bleach compartment, which may be a downside for some users.
Aside from those points, the washing performance is excellent. It is spacious, powerful, and overall an outstanding washer.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 19, 2026
Hi, Jin. We appreciate you sharing such a detailed experience with the LG SIGNATURE Washer (WM9900HSA) model. It’s great to hear how much you’re enjoying its advanced design and performance. It’s wonderful that the smooth touchscreen, impressive mega capacity, and the deep customization available through LG ThinQ are all elevating your laundry routine. The interior drum light is a favorite for many, and it’s great to know it gave you added confidence during your first wash. The automatic detergent dispenser can take a moment to learn, and we’re glad it’s now making your cycles more efficient. Your experience with the SideKick pedestal washer and how seamlessly it integrates with the main unit is exactly what the SIGNATURE line is designed to deliver. We understand your notes about the detergent drawer placement and the absence of a bleach compartment, and we appreciate you calling those out while still highlighting the washer’s powerful overall performance. You can also explore additional care tips and features for your model here: https://www.lg.com/us/support/product/lg-WM9900HSA. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ – LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Quiet, Easy to Use, and Handles Large Loads
on March 13, 2026
Posted by: LesleyJB99
from CT
[This review was collected as part of a promotion.] I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I’ve been really happy with this washer so far. It’s extremely easy to use and so so quiet, which makes a big difference since our laundry area is close to our main living space. The machine looks super sleek, offers a lot of different cycle options, and it’s easy to choose the right setting depending on what you’re washing. I also like that the machine uses water very efficiently, so you don't end up using excessive water.
One of the things I appreciate most is the large capacity. It handles very large loads with no problem, and I’ve been able to wash bulky items like comforters super easily. Everything comes out very clean, and the controls are simple and straightforward.
Overall, it’s a great washer that’s quiet, and very easy to use!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 17, 2026
Hello, Lesley! We appreciate you sharing such a thoughtful and detailed take on your LG Washer. It’s great to hear how much you’re enjoying the quiet operation, sleek design, and the wide range of cycles that make choosing the right setting a breeze. The large capacity sounds like a perfect match for your household, especially with how easily it handles bulky items while keeping everything fresh and clean! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Looks Incredible, Super Quiet and Insane Capacity
on March 18, 2026
Posted by: RoseG6
from Katonah NY
[This review was collected as part of a promotion.] I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG
So yes, I got this product as a gift through my son but everything I'm saying is completely honest. This is the most elegant laundry machine I have ever seen and it feels like you can put an endless amount of clothes in the washer before it's full. I'm still learning all the washer settings but so far it's been pretty easy to learn. The touchscreen makes it very easy to use. When it's running it's really quiet when you consider how much it's washing. I tried the fast wash mode the other day and it was done in 30 minutes. It's a really complete and luxorious washing machine... And I never thought I would say the word luxorious when talking about a washing machine. I also never thought I would invite guests into the laundry room to show off my washing machine but I'm doing that now too... :)
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG, March 19, 2026
Hello, Rose! We appreciate you sharing such a fun and thoughtful review! It’s wonderful to hear your LG Washer is bringing both style and performance to your laundry room. From the elegant design and spacious capacity to the quiet cycles, fast wash mode, and easy‑to‑use touchscreen, it sounds like it’s already becoming the star of the house — guest tours and all. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com