Customer reviews from lg.com
LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Black Steel
Average customer rating
4.4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
25
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and ezDispense - Brushed Black Steel
Customer Rating
5
A sleek and modern appliance
on February 9, 2026
Posted by: min2025
[This review was collected as part of a promotion.] I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I
To start, my old washer was almost 15 years old and was on its last legs. Being able to switch it out for a new LG washer made it a great point of comparison - it looks sleek and modern, and has a much larger capacity than what I was used to. There is a slight learning curve with using the touchpad screen, but honestly I do not want to deduct stars for that reason as again, my old washer was much more outdated and did not have any of the new technologies. The design is sleek and the noise level is minimum, with no distracting vibrations. Last but not least, the amount of detergent I have to use for a load is much smaller than what my previous washer needed in order to clean the clothes.
An investment up front, and the quality is truly felt.
To start, my old washer was almost 15 years old and was on its last legs. Being able to switch it out for a new LG washer made it a great point of comparison - it looks sleek and modern, and has a much larger capacity than what I was used to. There is a slight learning curve with using the touchpad screen, but honestly I do not want to deduct stars for that reason as again, my old washer was much more outdated and did not have any of the new technologies. The design is sleek and the noise level is minimum, with no distracting vibrations. Last but not least, the amount of detergent I have to use for a load is much smaller than what my previous washer needed in order to clean the clothes.
An investment up front, and the quality is truly felt.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 10, 2026
Hi, Min. Thank you for sharing your thoughts about your LG Washer. We’re delighted to hear that the sleek modern design and large capacity have impressed you compared to your previous unit. It’s wonderful to know the quiet operation and detergent efficiency have made such a positive difference for you. To keep your high efficiency washer performing at its best you should perform a Tub Clean cycle once a month using a dedicated cleaner to prevent residue buildup. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Huge! and so quiet
on January 28, 2026
Posted by: Sean A
[This review was collected as part of a promotion.] I am a friend of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
This washing machine is an absolute unit. The 5.8 cu. ft. capacity is huge! Comforters, big family loads, no problem. It honestly took my family a couple days to fill it up to run one load.
The AI Wash feature is pretty cool! It figures out the load size and how dirty everything is, then adds the right amount of detergent on its own. I don’t have to pour in detergent every time, just fill up the large basin and press run.
It’s also so quiet and efficient. I almost forgot to change the load over to the dryer because I couldn't tell if it was running or had finished.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, January 29, 2026
Hello, Sean. Thank you for sharing your thoughts about your LG Washer. The way you described the massive capacity, the AI Wash feature, and how quietly the machine runs really brings your experience to life. It’s great to hear how well it’s handling big family loads and how much you’re enjoying the built‑in detergent system—those little conveniences make a big difference in a busy home. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Quiet, Pretty Combo that works great for me
on January 23, 2026
Posted by: MarkJI
from Atlanta, GA
[This review was collected as part of a promotion.] A friend of mine works at LG so I thought I would try this washer and dryer combo out to see if it was as good as he claimed. Well, the items are beautiful and really dress up a laundry room. Super quiet and the app is nice when I have to step away and monitor loads. Both the washer and dryer hold a lot so I can often consolidate multiple loads into one. I've read the other reviews about the detergent dispensing drawer but I use the washing pods so I don't really experience that ever. So far so good on my side, hopefully you experience it the same.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
4
Response from lg.comBy LG, January 25, 2026
Hello, Mark. Thank you for sharing your thoughts about your LG Washer! It’s great to hear the washer and dryer combo is living up to the hype — from the sleek look to the quiet performance and the convenience of monitoring loads through the app. Sounds like it’s already making laundry day a whole lot smoother, and it’s awesome that the larger capacity is helping you cut down on extra loads. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great washer
on January 31, 2026
Posted by: Anthony Perrelli
[This review was collected as part of a promotion.] I am a friend of an LG employee and I received this product at a discounted price. All opinions expressed in this post are personal and should not be attributed to LG.
As a busy parent with a growing family, I needed a washer that could keep up with our schedule and the constant stream of laundry that comes with it. The LG WM9900HSA has been a total game‑changer for us.
The massive 5.8 cu. ft. capacity is honestly one of my favorite features. I can wash our toddler’s clothes, my work outfits, and even a full load of bedding in one go. It’s cut down the number of loads we do each week, which is huge when you’re juggling work, daycare pickups, and everything else life throws at you.
The TurboWash 360° feature is another lifesaver. It speeds up the wash cycle and washes great every time— even the messy kid stuff. And for a machine this powerful, it’s surprisingly quiet, great for night time loads.
I also love the smart features. Being able to check cycle status from my phone or get a notification when a load is done fits perfectly with our on‑the‑go lifestyle. The stainless finish looks great in our laundry room, and the controls are simple enough that neither of us has to think too hard about which setting to use.
Overall, the WM9900HSA has made laundry feel less like a chore and more like something we can actually stay ahead of. For any young family trying to balance time, The matching dryer DLEX9900 pairs great with this washer. With 9 cu. Ft. Of capacity gets clothes and bulky items dry faster. I also love the steam feature for getting rid of wrinkles in minutes without needing to iron.
As a busy parent with a growing family, I needed a washer that could keep up with our schedule and the constant stream of laundry that comes with it. The LG WM9900HSA has been a total game‑changer for us.
The massive 5.8 cu. ft. capacity is honestly one of my favorite features. I can wash our toddler’s clothes, my work outfits, and even a full load of bedding in one go. It’s cut down the number of loads we do each week, which is huge when you’re juggling work, daycare pickups, and everything else life throws at you.
The TurboWash 360° feature is another lifesaver. It speeds up the wash cycle and washes great every time— even the messy kid stuff. And for a machine this powerful, it’s surprisingly quiet, great for night time loads.
I also love the smart features. Being able to check cycle status from my phone or get a notification when a load is done fits perfectly with our on‑the‑go lifestyle. The stainless finish looks great in our laundry room, and the controls are simple enough that neither of us has to think too hard about which setting to use.
Overall, the WM9900HSA has made laundry feel less like a chore and more like something we can actually stay ahead of. For any young family trying to balance time, The matching dryer DLEX9900 pairs great with this washer. With 9 cu. Ft. Of capacity gets clothes and bulky items dry faster. I also love the steam feature for getting rid of wrinkles in minutes without needing to iron.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 4, 2026
Hi, Anthony. We appreciate you sharing your thoughts about your LG WM9900HSA washer and DLEX9900 dryer. It’s fantastic to hear how well this setup is keeping pace with your busy family—big loads, quicker cycles, quiet operation, and smart features really do make a difference when laundry never seems to slow down. The large capacities on both units sound like they’re giving you exactly the breathing room you need, and it’s great to hear the steam feature on the dryer is already earning its place in your routine. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Luxury and quite comfortable.
on January 21, 2026
Posted by: J RAY
[This review was collected as part of a promotion.] I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
This beast of a washer is perfect for large families. The “Mega Capacity” is true—a king-sized comforter and a week’s worth of towels fit in one load. The TurboWash feature cleans them thoroughly in 30 minutes. Its striking appearance and modern touchscreen make it stand out from other washers. It’s quite similar to being able to sleep next to it.
Pros: ease of use, Style/Design
Quality
4
Features
3
Value
4
Response from lg.comBy LG, January 22, 2026
Hi, Jray. Thanks for sharing your thoughts about your LG Washer! Sounds like this washer has officially earned its beast status in your home — mega loads, speedy TurboWash cycles, and a sleek design that steals the spotlight. Love hearing that it’s keeping up with big family laundry days and still managing to impress with its modern look and feel. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Product
on January 22, 2026
Posted by: Lchapple
from Tinley Park, IL
[This review was collected as part of a promotion.] I am a friend of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
The washer is amazing and offers many settings that are perfect for our family of 5. Whether it's a normal wash, bedding, delicates, etc, the washer offers a selection for all our needs. I specifically love the capability to have 2 different detergents to select from which helps for washing the adults and kids clothes. The EZ dispenser is fantastic and minimizes time in the laundry room. I'd recommend adding the pedestals for the extra height and storage space.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, January 23, 2026
Hi there, thank you for sharing your experience with the LG SIGNATURE WM9900HSA. It’s great to hear how well the wide range of wash settings fits the needs of a busy family. The dual‑detergent option and EZ Dispense™ system are designed exactly for the kind of flexibility you described, and it’s wonderful to know they’re making laundry more efficient in your home. Adding pedestals is a smart tip for extra height and storage.
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
What a huge tub you have!
on January 27, 2026
Posted by: laundrymomnomore
from Texas
[This review was collected as part of a promotion.] My brother is an LG employee, and I received this product for free in exchange for my honest review. However, these are my personal opinions and not those of LG.
This washer is HUGE or as people from New York say "YUGE". With 6 kids, I went from 8 loads a week for my family to 3 just to separate colors. That is efficiency. It's got all the modern features you want and while the price tag is a little spendy, almost all appliances are these days. But, again, if you can do fewer loads that saves time and money. I didn't find it overly loud or clunky, but my old washer was... well, old. So comparison might not be fair.
This washer is HUGE or as people from New York say "YUGE". With 6 kids, I went from 8 loads a week for my family to 3 just to separate colors. That is efficiency. It's got all the modern features you want and while the price tag is a little spendy, almost all appliances are these days. But, again, if you can do fewer loads that saves time and money. I didn't find it overly loud or clunky, but my old washer was... well, old. So comparison might not be fair.
Pros: Features/Settings, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, January 28, 2026
Hello, thanks for sharing such a fun and detailed review of the LG SIGNATURE WM9900HSA. That “YUGE” capacity really does make a difference — going from 8 loads a week down to 3 is a massive time‑saver, especially with a big family. It’s great to hear the modern features are hitting the mark and that the machine feels smooth and quiet compared to your old one. Fewer loads, less hassle, and more efficiency is exactly what this model is designed for.
#LifesGood ❤️
If you ever need support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you ever need support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Huge capacity; quiet
on February 5, 2026
Posted by: Dsohn
from Northern NJ
[This review was collected as part of a promotion.] I am a friend of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. Having said that, I am a long-time LG customer, and this washer did not disappoint! I love the capacity - we live in cold NE state so a washer that can handle thicker bedsheets and blanket is a must. It is very quiet and given its capacity, not as bulky in size. I am planning to buy the matching dryer when my current one needs replacing.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 7, 2026
Hi there, thank you for sharing your experience with the LG SIGNATURE 5.8 cu. ft. Mega Capacity Smart Front Load Washer, model WM9900HSA. It’s great to hear how well the large capacity and quiet performance are working for your home, especially with heavier bedding in a colder climate. Knowing it delivers strong results without taking up extra space is a big plus, and it’s wonderful that you’re already considering the matching dryer for the future.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com