Customer reviews from Samsung US
Samsung - Galaxy S25 FE 128GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(1,673 Reviews)
Open Ratings Snapshot
Rating breakdown 1,673 reviews
5 Stars
1,306
4 Stars
289
3 Stars
46
2 Stars
21
1 Star
11
71%of customers recommend this product. 
(
12 out of 17
)
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Customer Reviews for Samsung - Galaxy S25 FE 128GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
This orodect was wonderful
on November 11, 2025
Posted by: Grandmad
[This review was collected as part of a promotion.] I love my phone and going to buy one for my husband
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the money, it is slow and constantly res
on November 11, 2025
Posted by: Amyh123
[This review was collected as part of a promotion.] This is the second one I have gotten hoping that the first thing was a fluke , but it's not the second one is exactly the same
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 12, 2025
Hey Amyh123, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We know how important your phone is to you for a range of daily tasks. We would love to help you troubleshoot the speed of your device, and the restarting you mention experiencing. We have provided links to troubleshooting guides to assist you with the refresh rate and crashing of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love using the ai to edit photos
on November 24, 2025
Posted by: LordBazinga
[This review was collected as part of a promotion.] I use Galaxy AI to move objects in photos from the floor to the ceiling to make some pretty trippy pictures. I'm having a lot of fun playing with it all the time.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi there LordBazinga, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are thrilled to hear how much you love using your new device, and that the enhanced camera and Galaxy AI have made editing such a fun and exciting activity you can use every day. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Enhanced Lock & Fingerprint Sensor don't work!
on November 25, 2025
Posted by: Dadybear1234
[This review was collected as part of a promotion.] AI is so good and strong I'm not used to that. It almost gets in my way it's so good.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, November 26, 2025
Hey Dadybear1234, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are hap[py to hear that you are pleased with the addition of Galaxy AI on your phone. We have provided a link to a troubleshooting guide to help you with the fingerprint reader you mention experiencing frustration with on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your Ssamsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Had the phone 6 months review
on December 5, 2025
Posted by: 1stTimer
[This review was collected as part of a promotion.] First time I ever bought a commercial advertised cell phone. It was definitely the most expensive phone I've ever owned. I like that it's slim and light weight. I absolutely hate the battery life. I like to listen to music with it and I've had the phone 6 months the battery expanded and broke off the back of the case... im currently looking for a replacement..
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on April 24, 2026
Posted by: Kerm1205
[This review was collected as part of a promotion.] This phone has always been reliable and durable! I love it!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on April 28, 2026
Posted by: Timboslice
[This review was collected as part of a promotion.] It's a really great phone Great specs and the usage time and great galaxy ai built in
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Absolutely the most disappointing
on September 18, 2025
Posted by: AbsolutelyADissapointment
[This review was collected as part of a promotion.] I don't know how to be nice and say this.But this phone is a piece of trash
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 31, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We understand how frustrating it is when your device is not meeting your expectations. We would love to help you resolve your frustrations and love using your device every day. Without knowing the details of your experience, we have provided a link to the Samsung Support Team to assist you at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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