Customer reviews from Samsung US
Samsung - Galaxy S25 FE 128GB - Jet Black (Verizon)
Average customer rating
4.7
(3,258 Reviews)
Rating breakdown 3,258 reviews
5 Stars
2,495
4 Stars
616
3 Stars
95
2 Stars
37
1 Star
15
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Galaxy S25 FE 128GB - Jet Black (Verizon)
Customer Rating
3
Not the best phone
on September 28, 2026
Posted by: BeautyNTheBodds
[This review was collected as part of a promotion.] I chose the Samsung S25 FE because my plus stopped charging, after having fir a year. The touchscreen on this phone isn't good. Sometimes you have to press hard and long, other times you can barely touch it. The screen freezes up a lot. The volume doesn't go as loud and clear as I would like when listening to music, audio books, or podcasts.
Value
3
Response from Samsung USBy R&R Team, September 30, 2026
Hey BeautyNTheBodds, thank you for sharing your feedback on your Samsung Galaxy S25 FE. We understand how distressing it is when your device is not meeting your expectations. We have provided links to resources to help you with the display of your device as well as the freezing, as well as the audio volume and additional settings available on your device. We have also provided a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25FE Is great
on September 28, 2026
Posted by: LilDeb63
[This review was collected as part of a promotion.] I choose Galaxy phones above all others. The S25FE offers plenty of storage space, operates on 5G and has a big screen. The front and rear facing cameras take great photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad hate it
on September 28, 2026
Posted by: Unbolting50
[This review was collected as part of a promotion.] I hate that the battery doesn't last too long. The microphone doesn't pick up the text messages from voice to text. And the touchscreen doesn't work that well
Value
2
Response from Samsung USBy R&R Team, September 30, 2026
Hey Unbolting50, thank you for sharing your feedback on your Samsung Galaxy S25 FE. We understand how important your phone is to you for a range of daily tasks. We have provided links to resources to help you maximize the battery life, troubleshoot the microphone, and display responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if these frustrations continue, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy
on September 28, 2026
Posted by: SamualRaul
[This review was collected as part of a promotion.] I chose my samsung galaxay fe because I wanted a device with a strong proccessor. I havent been let down or disappointed with my samsung device, not even once. My samsung galaxy assists me throughout the day to accomplish techie type task that on my own I would not be savvy enough to perform. I love my galaxy fe25 palm computer(smartphone)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 25
on September 28, 2026
Posted by: JAZZY52403
[This review was collected as part of a promotion.] I chose Samsung 25 because the galaxy is the best phone ever. I have been a Samsung fan for more rhan 30 years and they have never let me down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The longest ive actually kept the same phone lol
on September 28, 2026
Posted by: Kinglaw81
[This review was collected as part of a promotion.] I absolutely love my s25fe ill soon be upgrading to the s26. But I chose samsung over any other phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wouldn't pass up a Samsung device anywhere.
on September 28, 2026
Posted by: Jamnutt
[This review was collected as part of a promotion.] Have had this for a couple of months and got it to match my Samsung TV. Love how easy it is to operate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on September 28, 2026
Posted by: Jamesofdownriver
[This review was collected as part of a promotion.] I've been a Galaxy user since the first one! This is my favorite and easy to use! I'd never switch to another brand of phone! I'd switch carriers but keep my Samsung Galaxy! Going to upgrade soon, this one is fantastic but would love a newer version!
Value
5
Written by a customer while visiting Samsung US