Customer reviews from hp.com
HP - OfficeJet Pro 9720e Wireless AI-Enabled Wide Format AiO Inkjet Printer w/ 3 Mos. Instant Ink (+1 Bonus Mo. Ink w/ Code) - White
Average customer rating
4.9
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
23
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for HP - OfficeJet Pro 9720e Wireless AI-Enabled Wide Format AiO Inkjet Printer w/ 3 Mos. Instant Ink (+1 Bonus Mo. Ink w/ Code) - White
Customer Rating
5
Powerful with Perfect Print Quality
on December 17, 2025
Posted by: Anonymous
from Grafton
[This review was collected as part of a promotion.] This printer has been a perfect addition to my home office It was a very quick and straightforward installation, and it connected seamlessly to my wifi. The print quality is also excellent, with sharp text and vibrant colors that looked so professional on every document and picture that I printed. Its large paper capacity and its fast printing speed made it perfect for handling my high-volume tasks without constant refilling or delays.
What truly makes it powerful is its reliability and the smart features. The smart app made my scanning, copying, and managing print jobs incredibly convenient, even from my cellphone. I really liked how quiet it was when it was working.
Overall, this printer delivered great value and dependable performance with high-quality results.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Tremendous Power
on December 23, 2025
Posted by: Empanada1
from WALLIS
[This review was collected as part of a promotion.] Easy set up from box. Printer is a bit bulking but easy to remove from box. Plug in and power up. Connected to Wi Fi and set up started. The printer was updated automatically when connected. Next you install printer cartridges which are properly labeled and easy to set. Printer calibrates and you then print test page. Printer was a bit slow for me but that is the ink jet process and not as fast as lacer printing. the print quality is excellent with HP paper which I already had. The option for 11 X 17 printing is a great feature. You can check for updates and ink levels on HP Smart App. you can also sign up for the Instant Ink which automatically sends you ink when your levels are low. The LCD screen is a bit odd and wish it had a tilting screen which would be easier to see. Overall I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Great printer!
on January 9, 2026
Posted by: BananaWind
[This review was collected as part of a promotion.] This printer is great and set up is super intuitive. No need to RTM!
It's super easy to get it out of the box and makes it easier to carry - without the bag it's super wide and awkward. This is a great thing many vendors do - thank you.
It's super easy to get it out of the box and makes it easier to carry - without the bag it's super wide and awkward. This is a great thing many vendors do - thank you.
There was a lot of thoughtfulness in the packaging. The tape was folded over so there was an easy tab to remove it. No need to try and peel it off! It was easy to turn the device on and connect to wifi on the touch pad - but my only complaint is how tiny the virtual keys are. It was hard to get the right letters and numbers!
It was super easy to install the cartridges and print. Print quality is great and pages print fast. Love that it prints wide! But, it should have a wider scanner and copier bed to copy what it prints!
It's a fantastic high quality HP printer, love it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Superb Productivity
on January 13, 2026
Posted by: gmarini
from Katy
[This review was collected as part of a promotion.] I was amazed with ease of set up. Easy to un pack and just plug and play. Wireless connectivity went quickly and updated very fast. Just had to insert the ink cartridges and print was ready to go. The HP Smart app makes it easy to use all the options. Scan option work quickly and impressive. Print speed is reasonable and quite. Printing from phone was quick as well. Option to start Instant Ink plan is another option. Function screen is hard to see as it is flat and does not swivel.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Works with all my devices flawlessly
on January 13, 2026
Posted by: Joycow
from Newburgh
[This review was collected as part of a promotion.] We got this HP OfficeJet Pro 9720e because our other printer only wanted to print off my phone. And sometimes only off my laptop and hardly ever off my tablet. So we got this one. It was such an easy setup. It’s big, okay, but I don’t care because I can print now, very easily, off my phone AND my tablet AND my laptop. I can also SCAN to all of these devices!!!!! It’s almost too much. I love this printer. Go buy it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
I can Print LARGE now
on January 14, 2026
Posted by: JanBob
[This review was collected as part of a promotion.] This printer is notable for its ability to handle large format prints and its easy setup—simply scan a QR code with your device to begin. It produces high-quality prints, and the four provided ink cartridges last longer than most competitors.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Best printer around
on January 16, 2026
Posted by: drpepper1366
from Morganton
[This review was collected as part of a promotion.] Right out of the box, this printer was awesome. the ease of use, setup and printing were more than expected. I would recommend this print to a beginner or a pro anytime.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing All around printer
on January 21, 2026
Posted by: KavehDPS
from Danbury
[This review was collected as part of a promotion.] If you want a great printer, HP is the brand to use. The OfficeJet Pro 9720e. From opening the box to full setup is only about 5 minutes. The ink is cost effective it does not use a lot and the HP instant ink subscription is great. The printing is clear and high definition if it’s a document or picture does not matter. You can print wired/ wireless or even remotely from your phone. 3x5 pictures to tabloid it handles it all.
I would recommend this to a friend!
Written by a customer while visiting The Insiders