Customer reviews from hp.com
HP - OfficeJet Pro 9720e Wireless AI-Enabled Wide Format All-in-One Inkjet Printer with 3 Months of Instant Ink - White
Average customer rating
4.9
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
18
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for HP - OfficeJet Pro 9720e Wireless AI-Enabled Wide Format All-in-One Inkjet Printer with 3 Months of Instant Ink - White
Customer Rating
5
Powerful with Perfect Print Quality
on December 17, 2025
Posted by: Anonymous
from Grafton
[This review was collected as part of a promotion.] This printer has been a perfect addition to my home office It was a very quick and straightforward installation, and it connected seamlessly to my wifi. The print quality is also excellent, with sharp text and vibrant colors that looked so professional on every document and picture that I printed. Its large paper capacity and its fast printing speed made it perfect for handling my high-volume tasks without constant refilling or delays.
What truly makes it powerful is its reliability and the smart features. The smart app made my scanning, copying, and managing print jobs incredibly convenient, even from my cellphone. I really liked how quiet it was when it was working.
Overall, this printer delivered great value and dependable performance with high-quality results.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Tremendous Power
on December 23, 2025
Posted by: Empanada1
from WALLIS
[This review was collected as part of a promotion.] Easy set up from box. Printer is a bit bulking but easy to remove from box. Plug in and power up. Connected to Wi Fi and set up started. The printer was updated automatically when connected. Next you install printer cartridges which are properly labeled and easy to set. Printer calibrates and you then print test page. Printer was a bit slow for me but that is the ink jet process and not as fast as lacer printing. the print quality is excellent with HP paper which I already had. The option for 11 X 17 printing is a great feature. You can check for updates and ink levels on HP Smart App. you can also sign up for the Instant Ink which automatically sends you ink when your levels are low. The LCD screen is a bit odd and wish it had a tilting screen which would be easier to see. Overall I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Great printer!
on January 9, 2026
Posted by: BananaWind
[This review was collected as part of a promotion.] This printer is great and set up is super intuitive. No need to RTM!
It's super easy to get it out of the box and makes it easier to carry - without the bag it's super wide and awkward. This is a great thing many vendors do - thank you.
It's super easy to get it out of the box and makes it easier to carry - without the bag it's super wide and awkward. This is a great thing many vendors do - thank you.
There was a lot of thoughtfulness in the packaging. The tape was folded over so there was an easy tab to remove it. No need to try and peel it off! It was easy to turn the device on and connect to wifi on the touch pad - but my only complaint is how tiny the virtual keys are. It was hard to get the right letters and numbers!
It was super easy to install the cartridges and print. Print quality is great and pages print fast. Love that it prints wide! But, it should have a wider scanner and copier bed to copy what it prints!
It's a fantastic high quality HP printer, love it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders