Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,591 Reviews)
Rating breakdown 3,591 reviews
5 Stars
2,309
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
5
Great "in-earbuds" that aren't in-ear 🤔
on April 12, 2024
Posted by:Â omghax
I really prefer in-earbuds to headphones, but even after I got some foam tips for better comfort - my ears still get "swamp ear" and get irritated after long use. I finally decided to see if there was a better solution and stumbled upon these Bose Ultra Open Earbuds, which seemed like they could be the answer.
After about a week or so of using them, I have been pleasantly surprised at how well they perform. They are by far the weirdest pair of earbuds I have ever owned, and I was considering buying the Sony LinkBuds but I was really hoping for something different like bone conduction rather than in the ear (which seem to be my main problem).
I also was hoping that I'd be able to wear them for longer than my in-ear pair, which definitely is the case. Comparatively I'd have to take my in-ears out every so often to clean my ears as with these the only issue is my ear tends to get a tad irritated after long-use but it also could just be my ears getting used to something being there, hard to say right now until I've had them for longer but I just adjust them slightly up or down when I feel discomfort.
I actually got these as my "gaming" earbuds, which after turning off "Immersion Mode" and using "Stereo Mode" I feel it's best unless you're listening to music it's just too bassy for regular stuff in my humble opinion (still sounds great, YMMV). Battery life has been a lot better than my other pair of earbuds which would die after ~4-6 hours, so far the lowest I've gotten these have been around 40%. I'm also not too sure how fast they charge, since they live on my desk and I charge them overnight but when I first charged them it took about half hour to fully charge from ~60%.
It's a bit difficult to figure out what the optimal spot is for these earbuds to perform their best, I believe for me at least when they're at their lowest on/in your ear it seems to be the best. I'll randomly check that they're evenly pushed into my ears and not falling out from time to time, but generally they're pretty snug fit that don't move much once on.
As far as "noise cancellation" or "passive hearing" goes, they do a pretty good job at blocking out sound when turned up I generally have mine around 60% at that's loud enough for me - I can still hear around me, if need be which I like not having to take off my earbuds in between sessions to multitask. There was a recent firmware update that adds auto-volume, which increases the volume in louder environments which is kind of "noise cancellation" in its simplest form. You're also able to control the earbuds pretty well with just the button on either earbud, play, pause, skip track, reverse track, toggle immersive mode or you can customize the shortcut which is nice. I have left as cycle thru still/motion/off immersion, and right as toggle immersion but there's also "switch devices" and "access your voice assistant" as options.
I look forward to future updates and possibly v2 of this product if it performs well, a great niche product for an oversaturated market. I would recommend trying these out if you're at all interested, the price is a bit hard to swallow but they may become your favorite pair of earbuds ðŸ«
Written by a customer while visiting bose.com
Customer Rating
5
ULTRA OPEN EARBUDS = an amazing first purchase!!
on April 15, 2024
Posted by:Â BethWoj
Gender:Female
Length of ownership:1 month
This is my first Bose product and I already love it! The Ultra Open Earbuds are very comfortable and provide a supurb-quality music experience!
Written by a customer while visiting bose.com
Customer Rating
5
Splurge was worth it
on April 20, 2024
Posted by:Â Mb2024
Gender:Female
Length of ownership:1 month
I really splurged on these because I listen thru earbuds quite a lot. The quality of the sound is apparent from the moment you hear the first sound. Very comfortable to wear. Would definitely recommend.
Written by a customer while visiting bose.com
Customer Rating
1
Great sound, Horrible microphone
on April 26, 2024
Posted by:Â Not Ryan Reynolds
Bought these for my wife, and the microphone doesn't pick up sound properly. The voice is constantly echoing and very quiet whenever she speaks.
Response from bose.comBy Global Customer Service, August 1, 2024
I'm very sorry to hear the microphone on your wife's Ultra Open Earbuds isn't pick sound up properly. I recommend installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If issues persist, our support team will be happy to help further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
If issues persist, our support team will be happy to help further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product!
on April 27, 2024
Posted by:Â Aldo
Gender:Male
Length of ownership:1 month
Amazing product. I am considering buying a second pair now.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds ever!
on April 28, 2024
Posted by:Â CK727
Gender:Male
Length of ownership:1 month
I don’t usually do reviews, but I have to say that these are the best ear buds I have ever owned. I thought I would try them and likely send them back, so I have been very pleasantly surprised. The sound is amazing. I actually prefer them over the quiet comfort buds for sound and every day usability.
They have a very nice, comfortable and secure fit. They sound terrific. I can still hear what is going on around me when needed, but the music takes the priority so you really hear what you want to and what you need to in a perfect balance. They are also very easy to use with controls that are simple.
Couldn’t be happier with this purchase, and yes they are worth the money.
They have a very nice, comfortable and secure fit. They sound terrific. I can still hear what is going on around me when needed, but the music takes the priority so you really hear what you want to and what you need to in a perfect balance. They are also very easy to use with controls that are simple.
Couldn’t be happier with this purchase, and yes they are worth the money.
Written by a customer while visiting bose.com
Customer Rating
2
Great idea, but..
on May 4, 2024
Posted by:Â Cedar78
Gender:Female
Length of ownership:1 month
They do not fit like I thought they would. The clip needs to be a little tighter as they tend to slip on my earl lobe. This, of course, affects the sound quality.
Written by a customer while visiting bose.com
Customer Rating
1
Not 💯 happy
on May 4, 2024
Posted by:Â Cale
Gender:Male
Length of ownership:1 week
I don’t like how they disconnect and cut in and out
Response from bose.comBy Customer Support, May 6, 2024
Hello,
I'm sorry to hear you're disappointed with the Ultra Open Earbuds. They certainly shouldn't be disconnecting or cutting in and out. To remedy this, I'd suggest ensuring you are keeping them withing 33ft/10m of the paired device. This will help ensure a good connection. You can find more troubleshooting tips here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0yyAAA&language=en_US.
Still having issues? We're here to help. Get in touch with us via one of the many options found here: https://bose.life/3ET4mCs.
Jeff - Customer Support
I'm sorry to hear you're disappointed with the Ultra Open Earbuds. They certainly shouldn't be disconnecting or cutting in and out. To remedy this, I'd suggest ensuring you are keeping them withing 33ft/10m of the paired device. This will help ensure a good connection. You can find more troubleshooting tips here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0yyAAA&language=en_US.
Still having issues? We're here to help. Get in touch with us via one of the many options found here: https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com