Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.4
(3,636 Reviews)
Rating breakdown 3,636 reviews
5 Stars
2,340
4 Stars
666
3 Stars
335
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
4
Sound And Fit Were Fantastic! But Mine Had Issues.
on May 11, 2024
Posted by: Chips
Gender:Male
Length of ownership:1 week
Had it for about two weeks and ended up returning them. The sound is fantastic! Loved that about these earbuds and how they stayed put when wearing them. My concern was how sound doesn't immediately upon starting them up and would play sound a second after you hit play. Then I had various times where they would disconnect from the Bluetooth on their own and would take a minute to reconnect. At times it sounded staticky. For the cost, these didn't seem worth it with these issues. Made me think they weren't going to last. If not for that I would've kept them.
Written by a customer while visiting bose.com
Customer Rating
3
Overall features!
on May 12, 2024
Posted by: Todd1
Gender:Male
Length of ownership:1 week
I brought these late April And was looking at theme for a while. These earphones are not what I really expected and definitely not noise canceling. The spacial audio is ok not my favorite. So if you like a louder headphone I would not suggest these. However I will say the design is great and very comfortable.
Response from bose.comBy Andy, Customer Support, May 13, 2024
Thanks for your review. By design, the Open Earbuds don’t block out the world or have noise cancellation, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, available in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
Regards
Jolie - Customer Support
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not satisfied with calls
on May 12, 2024
Posted by: Noname
Gender:Female
Length of ownership:1 month
I bought this 2 weeks ago and I have tried to use it many a times. It works great for listening music/videos with the immersion on& off mode. My biggest problem is phone calls are not going well. People are telling me that the sound is not clear to them. So, it’s disappointing and I want to return it.
Response from bose.comBy Global Customer Service, May 13, 2024
Hello,
Thanks for leaving your thoughts on the Ultra Open Earbuds. It's fantastic to hear you were impressed with the sound quality of the buds, but I'm sorry to hear you've had difficulties with phone calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Positioning of the buds is also important to ensure optimum microphone pickup. This link will give you guidance on how to position the buds well: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US.
Still having issues? Do not hesitate to get in touch. Head to https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for leaving your thoughts on the Ultra Open Earbuds. It's fantastic to hear you were impressed with the sound quality of the buds, but I'm sorry to hear you've had difficulties with phone calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Positioning of the buds is also important to ensure optimum microphone pickup. This link will give you guidance on how to position the buds well: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US.
Still having issues? Do not hesitate to get in touch. Head to https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So innovative
on May 12, 2024
Posted by: Anonymous
Gender:Female
Length of ownership:1 month
Love these as I use them for work and love that I can hear what the outside world and review a voice or video messages at the same time
Written by a customer while visiting bose.com
Customer Rating
4
Great if it's in your price range
on May 13, 2024
Posted by: Doug
Gender:Male
Length of ownership:1 month
Loses connection to Galaxy s22 ultra once in a while maybe 1-3 times a week. Sound is great, good nattery life, and very comfortable and convenient in a environment where people are constantly approaching you to talk. A bit expensive though, the plastic and silicon makes it feel a bit cheap, also low waterproof rating feels bad.
Written by a customer while visiting bose.com
Customer Rating
1
on May 14, 2024
Posted by: Ema
Gender:Female
Length of ownership:1 week
I just had it for a couple of week, it perfectly awesome until yesterday that when somebody is calling, I can't hear the other end. But when I'm going thru YouTube no problem. It is not connecting the headset on the calling or receiving call.
Response from bose.comBy Customer Support, May 14, 2024
Hi Ema,
It's great that you are enjoying the earbuds while watching Youtube. It is surprising that you aren't getting call audio through your earbuds.
I'd recommend checking your phones settings to make sure calls are set to go through Bluetooth headsets. If the phone isn't set to use Bluetooth headsets for calls, then call audio will be routed to the speaker of the phone.
You can contact us https://bose.life/contact for help should you need further support.
Nic - Customer Support
It's great that you are enjoying the earbuds while watching Youtube. It is surprising that you aren't getting call audio through your earbuds.
I'd recommend checking your phones settings to make sure calls are set to go through Bluetooth headsets. If the phone isn't set to use Bluetooth headsets for calls, then call audio will be routed to the speaker of the phone.
You can contact us https://bose.life/contact for help should you need further support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on May 15, 2024
Posted by: Bose ultra
Gender:Female
Length of ownership:1 week
It does not fall out of my ear. That is a miracle on its own. I have small ears and have had issues with finding a good earphone that fits well. Finally found one.
Written by a customer while visiting bose.com
Customer Rating
3
Comfort is nice, good sound, bad delay
on May 16, 2024
Posted by: BWatts
Gender:Male
Length of ownership:1 week
Purchased these a few weeks ago and sound is good. Compfortable to wear. There is a delay when answering the phone and using google maps, sometimes they don't connect to incoming calls at all. They are good for litening to music but if you are looking for all-in-one music and hands free talking on phone, they are not so good. I regret buying these aalthough I have other BOSE products that I love.
Response from bose.comBy Customer Support, May 16, 2024
Hello,
Thanks for leaving your initial thoughts on the Ultra Open Earbuds. It's fantastic to hear you were impressed by the comfortability and sound quality of the buds. Delay shouldn't be noticeable but if you do experience an unexpected level of latency, I'd suggest unpairing the buds from your device, then establish a new connection as this should help with any connection problems.
Should you need any further assistance, we're on hand to help. Reach out to us via your favorite means of contact here: https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for leaving your initial thoughts on the Ultra Open Earbuds. It's fantastic to hear you were impressed by the comfortability and sound quality of the buds. Delay shouldn't be noticeable but if you do experience an unexpected level of latency, I'd suggest unpairing the buds from your device, then establish a new connection as this should help with any connection problems.
Should you need any further assistance, we're on hand to help. Reach out to us via your favorite means of contact here: https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com