Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.4
(3,636 Reviews)
Rating breakdown 3,636 reviews
5 Stars
2,340
4 Stars
666
3 Stars
335
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
5
on April 29, 2024
Posted by: Jen77
Gender:Female
Length of ownership:1 month
The best ear buds I've had. Love the design...I can wear for long periods of time and they don't hurt my ears. Sound is amazing!
Written by a customer while visiting bose.com
Customer Rating
1
Nothing
on April 30, 2024
Posted by: HomamBoss
Gender:Male
Length of ownership:1 month
Very hard to hear from the product and it is not easy to be beared with my I-phone
Response from bose.comBy Customer Support, May 1, 2024
We're sorry to hear about the difficulties you're experiencing with the sound clarity and connectivity of our product with your iPhone. It's important to us that our products provide a seamless and enjoyable experience. We recommend trying the troubleshooting steps found here: https://bose.life/3UGyhHa. If these steps don't resolve the issue, please reach out to our customer support team for further assistance.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Poor communication
on April 30, 2024
Posted by: Tra
Gender:Female
Length of ownership:1 month
Hard to hear and callers complain about not being able to hear you.
Written by a customer while visiting bose.com
Customer Rating
4
Pretty good so far!
on April 30, 2024
Posted by: Jillianj
Length of ownership:1 month
My first set of wireless earbuds. Sound is AMAZING. No comparison to other types I’ve sampled. I’m still getting the hang of best placement on ears and use of buttons. But one thing I have noticed is the right one has NOT connected properly (randomly). I always charge them at the same time, so not sure why it has done that on right side only 3 times. And, because I’m paranoid about losing one or both while I’m wearing them, I actually added my own thin fabric string that goes around each bud and around back of my neck. Not visible, but gives me a little assurance if one pops off it will stay connected to the fabric string.
Written by a customer while visiting bose.com
Customer Rating
2
Good not great.
on May 1, 2024
Posted by: ZevNorotsky
Gender:Male
Length of ownership:1 month
I love the idea of the headphones but cannot seem to get them to carry phone cals. The audio is just not sufficient for me to use as a phone and sadly don't think will be able to use for work. These are great of fitness and outdoor workouts
Response from bose.comBy Global Customer Service, May 2, 2024
Thank you for sharing your feedback about the headphones. We're glad to hear that you find them suitable for fitness and outdoor workouts. However, we're sorry to learn that they're not meeting your expectations for phone calls.
Bose has released firmware update 4.0.22 (and later) to improve the customer’s experience on calls. Make sure you're using the latest firmware, and see if the issue improves.
In case the problems persist, our customer support team will be here to assist you further. You can reach out to us directly using this link: https://bose.life/globalcontact
Kind Regards,
Eric V. - Customer Support
Bose has released firmware update 4.0.22 (and later) to improve the customer’s experience on calls. Make sure you're using the latest firmware, and see if the issue improves.
In case the problems persist, our customer support team will be here to assist you further. You can reach out to us directly using this link: https://bose.life/globalcontact
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Bose Ultra Open Earbuds
on May 1, 2024
Posted by: Martez
Gender:Male
Length of ownership:1 month
I bought this product two weeks ago, although I love the concept of the Bose Ultra Open Earbuds i’m not a fan of the sound quality. It’s doesn’t prevent background noise as I expected and it’s difficult to hear the other party on calls. Ultimately, I wouldn’t recommend these if your primary use will be headphones for calls or just listening to music. However, Bose does have other options that would probably suffice your needs better.
Written by a customer while visiting bose.com
Customer Rating
3
Honest review…
on May 2, 2024
Posted by: Jesus2396
Gender:Male
Length of ownership:1 month
I bought this like 2 weeks ago, and I’ve used nothing but these earbuds to truly get the full experience. Price is definitely too high for the quality of the case, as it feels like cheap plastic for the way it moves when it’s closed, almost like it’s gonna break. The volume is definitely good, and the audio quality delivers… if there’s no EMFs!!! Because it seems a walk on the streets is the worse you can do with these on, lots of static and sudden disconnects while walking to work!! specially when there’s a lot of traffic (this NEVER happened with my AirPods Pro gen 1&2).
Written by a customer while visiting bose.com
Customer Rating
1
Do not buy this product@
on May 2, 2024
Posted by: MK
Gender:Male
Length of ownership:1 month
Fit, comfort, ease of use/control were all subpar at best. Worse purchase ever!
Written by a customer while visiting bose.com